Information Systems Final Exam
Which of the following statements is FALSE about an SAP implementation?
Implementing SAP was an easy transition that did not require documentation of procedures.
A business intelligence process is __________ when it allows business people to assess and predict business events.
effective
Faster customer response as measured by customer lead time measures the __________ of CBI's Sales process
effectiveness
Average sale amount is a KPI that reflects the __________ of the Sales process.
efficiency
Procurement processes that are less costly and generate fewer failures are said to be __________
efficient
Using a measure like the "Average time of the Receive Goods activity" reflects CBI's objective of having __________ processes.
efficient
A(n) __________ business intelligence process informs business people within specific time and cost constraints.
efficient
E-commerce is a(n) __________ process of buying and selling goods and services using Internet technologies.
inter-enterprise
Which of the following is NOT a key feature of a social media IS?
Organizations control the hardware and software features of a social media IS.
__________ means that legal ownership of the material has changed.
posting
Data scientists perform
BI functions
In large organizations, a group of people manage and run a(n) ________, which is a facility for managing an organization's BI data.
Datawarehouse
The process of acquiring, analyzing, and publishing data is called __________.
Business Intelligence
After choosing SAP, the managers at CBI must determine the difference between their requirements and SAP capabilities. This process is called __________.
GAP Analysis
________ is a term that refers to the level of detail represented by the data.
Granularity
Like all ERP systems, SAP consolidates operational data in an OLTP database, that can be later extracted and placed into a(n) __________.
OLAP database
__________ uses the sorting, grouping, filtering, and calculating in iterative steps that allows the user to execute these operations interactively.
OLAP slicing and dicing
Which of the following is NOT a data mining technique?
RFM
__________ analysis is used to analyze and rank customers according to their purchasing patterns.
RFM
is the leading vendor in CRM information systems.
Salesforce
Data are sorted and grouped, counted, summed, or averaged by __________ applications.
reporting
Which of the following is NOT part of the data acquisition process?
reporting data
Which of the following options is NOT a common icon on SAP screens?
a login field
The changes brought about by the increase in data storage and sharing have created a demand for workers with __________ skills.
abstract reasoning
Non-routine cognitive skills
abstract reasoning, systems thinking, collaboration, ability to experiment
Which of the following options is NOT an activity in a procurement process?
assemble products
Non-merchant companies often use __________ to match buyers and sellers.
auctions
Google Glass, which superimposes computer data on eyeglasses to enhance what the user sees, is known as __________.
augmented reality
In the SAP example, when a Sales Order is created, SAP automatically conducts a(n) __________ to determine if the promised order can be met.
availability check
One reason organizations might choose SAP over a product like Salesforce is to
better integrate with its suppliers
With its ability to validate transactions and maintain anonymity, __________ technology will have a significant impact on financial transactions.
blockchain
Real-time data sharing reduces the __________ effect that occurs when companies order more supplies than needed.
bullwhip
B2B
business to business
B2C
business to consumer (only one)
Which of the following is the most common type of transaction?
business-to-business
For __________ using social media, procedures must be formalized and consistent with an established SM policy.
businesses
bullwhip effect
causes lack of knowledge
__________ is the only thing that will not change, and it will affect you throughout your career.
change
Purchasing problems arise when agents do not __________ with each other.
collaborate
CBI has hired a second Sales Agent, Aaqilah, to help Sue. Both agents will use the same SAP tools to achieve CBI's goals. Which of the following options could become a challenge as these two agents initiate sales orders with high priority customers?
concurrency control
The storage of ________ data differentiates social media information systems from Web site applications.
connection
The BEST time to respond to problematic social media content is when the __________.
content causes the organization to do something positive
The ________ measures the frequency that someone who clicks on an ad makes a purchase, "Likes" a site, or takes some other action desired by the advertiser.
conversion rate
Worn-In Shoes has invited customers on its Facebook page to give suggestions about preferred features of trekking shoes. Their suggestions would then be used to manufacture customized trekking shoes. Worn-In Shoes is practicing __________.
crowdsourcing
Social media (SM) communities differ from communities in the past because SM communities are __________.
easy to join and offer breathtaking variety
The __________ component of a business information system supports the acquisition, analysis, and reporting of business intelligence.
data
Lucia never uses intuition or personal experience when making business decisions. Instead, she uses valid and reliable evidence. Lucia is __________.
data driven
A measure is a(n) __________.
data item that can be summed, averaged, or otherwise processed
CBI was motivated to adopt an ERP because they found that actors in the Sales process were served by isolated
databases
Which of the following is NOT one of the risks of social media?
decrease in chaos along the value chain
In 2017 _____________ enjoys the largest number if users of a social media
CBI decided that SAP would be the best choice if they wanted to __________.
fit seamlessly into the supply chain of their business partners
Social media is a must for any business because it __________.
has a reach that is growing by 20% annually
Big Data are characterized by a huge volume of data that __________.
has great variety
A three-way match discrepancy, considered to be an accounting problem, results from __________ data
inconsistant
Before adopting SAP, the procurement process at CBI relied on different databases that were unable to share data effectively. The four isolated databases are known as
information silos
In the CBI example, SAP allowed the accounting department to prioritize deliveries to its best customers, which reduced the number of canceled sales. This was possible through SAP's __________.
inherent processes
SAP and other new IS can significantly improve the Procurement process if they can be __________.
integrated
Real-time data sharing and process __________ reduce the effects of a bottleneck and make processes mutually supportive.
integration
Supply Chain Management is to a Supply Chain what Customer Relationship Management is to
marketing
Social media has had its greatest impact on businesses' __________ process(es).
marketing and sales
The effect of __________ content is greater because it combines data from two or more Web services.
mashup
companies own the goods they sell.
merchant
The Sales process is also known as
order to cash
The objective of BI is to
predict
The objective of most business intelligence is to __________.
predict the likelihood of future events
biggest problem with social media
privacy
The process of obtaining goods and services such as raw materials, machine spare parts, or cafeteria services is known as __________.
procurement
Which of the following is NOT a marketing process?
production of merchandise
Reddit is a very popular social news Web site built on crowdpolling and anonymous postings. This site helps businesses __________.
promote products or services
When a customer accepts a(n) __________ and agrees to buy a product at a specific price from a specific supplier on a specific date, a Sales Order is created.
quotation
a binding agreement to sell a product is a __________
quotation
Salespeople want to have the authority to offer a __________ to customers based on data available about the market.
real-time price discount
After a goods receipt has been saved, the next activity is __________.
receive invoice
Disintermediation improves market efficiency by __________
removing the middle layers of merchants
A purchase __________ is an internal company document that issues a request for a purchase.
requisition
The Customer Relationship Management (CRM) falls within which of the following value chain activities?
sales and marketing
_______________ is a market leader in the cloud
salesforce
The key feature of hardware in a BI system is that it needs to be __________.
scalable and cloudbased
For businesses, the trick to understanding how content on social media is shared is to understand how customers __________.
search for information
Suppose that Ann in accounting receives two messages in quick succession promising identical products to two high priority customers. Now, Ann must decide which order to cancel. This dilemma occurs when multiple sales agents _________
share the same database
Unlike Reddit or WhatsApp, the __________ allows users to create peer-to-peer exchanges via online communities.
sharing economy
After reviewing SAP's inherent processes, CBI created __________ for system users.
simple steps
Which of the following types of capital adds value through information, influence, and personal reinforcement?
social capital
________ is the investment in social relations with the expectation of returns in the marketplace.
social capital
A __________ is a mapping that depicts the relationships among connected people.
social graph
__________ are Web apps that support the creation and sharing of user-generated content.
social media
A ________ is an information system that supports the sharing of content among networks of users.
social media information system (SMIS)
To an organization, the ________ is the likelihood that an entity in a relationship will do something that benefits the organization.
strength of a relationship
Once Maria, the purchasing manager, approves the purchase, she creates a Purchase Order (PO) that becomes a legally binding contract when the __________
supplier accepts the PO
A __________ is a network of people, organizations, resources, and processes that create and distribute a particular product from delivery of raw materials at the supplier to final delivery to consumer.
supply chain
__________ use(s) a collection of tools, techniques, and management activities to help businesses develop integrated supply chains that support organizational strategy.
supply chain management
The primary business objective for using social media is to __________.
support a competitive strategy
after just 3 months as a DeHart consultant, Hwei-ru's supervisor has recommended her for a promotion based on her ability to see how the change in one process affects other processes. Hwei-ru has outstanding __________ skills.
systems thinking
Which of the following was NOT a typical problem with the Sales process before the implementation of SAP?
three-way match discrepancies
The two important characteristics of social media promotions are the network effect and __________.
trust
In general, social media policies should emphasize __________.
truth and honesty
When content goes __________ it becomes extremely popular in a short time.
viral
Once the shipment arrives, the Receive Goods activity begins, in which the __________ manager opens the box and then counts and inspects the contents.
warehouse
Wally, the warehouse manager at CBI, didn't have enough sales data to order enough raw materials to meet a rise in customer orders for e-bikes. This was a(n) __________ problem
warehouse