Information Systems Project Mgmt - Chapter 10 Quiz
5
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.
SharePoint portal
A(n) _____ allows users to create custom Web sites to access documents and applications stored on shared devices.
well-run meeting or meeting
A(n) _____ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and commitment to the project.
agenda
A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend.
wiki
A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
communications management plan
A(n) _____ is a document that guides project communications.
communications management plan
A(n) _____ must include suggested methods or technologies for conveying the information.
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.
purpose
All meetings must have a(n) _____ and intended outcome.
Blogs
An example of pull communication is _____.
voice mails
An example of push communication is _____.
performance reporting
An important technique for _____ is the status review meeting.
Call Phil in for a private meeting to appreciate his work.
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
increases, increases
As the number of people involved in a project _____, the complexity of communications _____.
communicating routine information.
E-mail communication is most suited for:
executing
Managing communications is part of the _____ process of the project communication management.
communicate
Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to _____.
virtual
Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders.
portfolio management
Microsoft Office Enterprise Project Management Solution has a(n) _____ tool that provides a centralized and consolidated view of programs and projects.
limit or decrease
Project managers should try to _____ the size of teams or sub teams to avoid making communications too complex.
58
Research has indicated that in a face-to-face interaction, _____ percent of information is through body language
True
T/F: A facilitator can help the team solve any communication problems.
True
T/F: Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
False
T/F: Communication becomes simpler when you increase the number of team members.
True
T/F: Do not have a meeting if there is a better way of achieving the objective at hand.
False
T/F: Geographic location and cultural background have no impact on communications.
True
T/F: Good information technology project managers must have strong technical and communication skills.
False
T/F: Improving an organization's ability to communication is an easy process.
True
T/F: In a project, communicating badly exponentially increases the possibility of making mistakes.
True
T/F: It is extremely important to document any changes in technical specifications that might affect product performance.
False
T/F: Minutes must be a comprehensive report of the meeting that was scheduled.
True
T/F: Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.
True
T/F: People have different personality traits that often affect their communication preferences.
True
T/F: Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.
False
T/F: Project members should either have strong technical skills or soft skills.
True
T/F: Rarely does the receiver interpret a message exactly as the sender intended.
True
T/F: Status reports can take various formats depending on the stakeholders' needs.
True
T/F: The communications management plan varies with the needs of the project.
False
T/F: The email is the most appropriate medium for all types of communications.
False
T/F: The project summary report is a summary of all the lessons-learned reports.
stakeholder communications
The _____ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information.
subject
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
n (n-1)/2
The formula to determine the number of communication channels is _____, where n is the number of people involved.
lessons-learned report
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
project life cycle
The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.
planning communications
The output of the _____ process is a communications management plan.
planning communications management
The outputs of the _____ process are communications management plan and project documents updates.
10
Using the formula for calculating the number of communication channels, how many channels would five people require?
1
Using the formula for calculating the number of communication channels, how many channels would two people require?
Meetings
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
If the entire message can fit in the subject line, put it there.
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
overall project management plan.
Which of the following is true of a project communications plan?
Information is sent to recipients without their request.
Which of the following is true of push communication?
Short face-to-face meetings
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
How much more money will be needed to complete the project?
Which of the following questions is typically addressed by a project forecast?
face-to-face
While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the most appropriate medium to use.
Progress reports
____ describe what the project team has accomplished during a certain period.
Status reports
____ describe where the project stands at a specific point in time.
Forecasts
____ predict future project status and progress based on past information and trends.
Status reports
_____ address where the project stands in terms of meeting scope, time, and cost goals.
Project archives
_____ are a complete set of organized project records that provide an accurate history of the project.
Performance reports
_____ are normally provided as status reports or progress reports.
Language barriers
_____ can create communication problems; words may have different meanings in different languages.
Interactive
_____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing.
Planning communications
_____ involves determining the information and communications needs of the stakeholders.
Controlling communications
_____ monitoring and controlling project communications to ensure that stakeholder communication needs are met.
Team leaders
_____ often create consolidated progress reports based on the information received from team members.