Interpersonal Communication - Chapter 9

The highest level of influence, internalization, occurs when an individual accepts influence because they want to have a satisfying relationship with the influencer or influencing group.

False

When an individual accepts an influencer's influence and complies by altering their thoughts, feelings, and/or behaviors, the usefulness of the changes in one's life is irrelevant.

False

Mark wants to exert long-term change in his employees. Which of the following kinds of power should he avoid?

Legitimate power

Jayce is an amazing architect. Her designs are innovative, drawing the attention and praise of many well-known professionals in the field. Claudia accepted an internship with Jayce. She hopes that working with Jayce will open many doors for her as she begins her career, especially when Jayce helps her network at next spring's conference. What kind of power does Jayce hold?

Referent Power

Being mindful and present helps ensure that one is not reacting to the conflict in a way that amplifies or diminishes the conflict.

True

No one has the power to "make" someone feel a certain way because individuals do not inhabit the feelings that others project on them.

True

What is a verbal exchange between two or more people who have different opinions on a given subject called?

Argument

What is it called when people inflate their expertise on a subject, when in reality, they have nothing to support that perception?

Dunning-Kruger effect

Historically, which type of power was a strong form of power, but has diminished in recent years?

Expert power

Collaborators utilize a conflict management style in which they attempt to either prevent conflict from occurring or leave a conflict when it arises.

False