Interpersonal Communications Ch 4-6

Which rules specify when, how, where, and with whom to talk about certain things?

Regulative

The only guidelines in listening for pleasure are to be mindful and control distractions. T/F

True

Communication rules tell us

a) what to say. b) when to speak. c) how to interpret others' communication.

The French word rue and the American word road mean the same thing in their respective cultures. These different symbols used for the same thing remind us that language is

arbitrary

Symbols are

arbitrary, ambiguous, and abstract

All of these statements provide good advice for improving nonverbal communication EXCEPT: (End of Ch 5)

try to interpret a person's nonverbal communication independent of culture or setting.

Listening—or trying to listen—takes up at least ________ of most people's waking time.

1/2

It is estimated that nonverbal communication accounts for what percentage of the total meaning in interpersonal communication?

65%-93%

What is a mnemonic?

A memory aid

Which type of nonlistening actually involves listening very carefully to a message?

Ambushing

Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans' tendency to rush all the time. He is also surprised when his teachers are irritated if he joins class a while after class has started. Raul's confusion about American pace of life is based on which aspect of nonverbal behavior?

Chronemics

Which type of rule specifies how to interpret different kinds of communication?

Constitutive

Effective listening is easy, relaxing, and requires little effort on the part of the listener. T/F

False

Our increasing engagement with social media has increased our listening effectiveness. T/F

False

When listening to support others, it is usually best to express our judgments of the situation early on in the discussion. T/F

False

"When you said my idea was stupid, I felt hurt" is an example of ________ language.

I

Gerda is really upset and she feels like throwing a temper tantrum, even though she's 20 years old. Disregarding the social inappropriateness of her behavior, Gerda beats a door and then kicks it while in a public area. In this instance, Gerda's behavior was motivated by which aspect of herself?

I

To take responsibility for your own feelings, rely on ________ language.

I

Which technique involves reminding ourselves that our evaluations of people apply only to specific times and circumstances? (End of Chapter 4)

Indexing

Which type of nonlistening involves listening only for content and ignoring the relationship level of meaning?

Literal listening

According to Mead, because of the ________, we can monitor our impulses so that we conform to social norms.

Me

Substantial research shows that women and minorities take up less space than white men in Western society. This is related to which aspect of nonverbal communication?

Proxemics

Assuming an attentive posture, holding eye contact, and nodding to show you understand what another person is saying are nonverbal behaviors that convey which dimension of relational-level meanings?

Responsiveness

Which of the following is NOT a regulative rule of interpersonal communication?

Speaking is a way to show you care about issues.

What does it mean for language to be ambiguous?

The meanings of words are not clear-cut

Silence is considered a form of nonverbal communication. T/F

True

Ambushing is listening carefully for the purpose of attacking a speaker. T/F

True

Individualist cultures tend to assign each member more personal space. T/F

True

Repetition, mnemonics, and regrouping are all ways to help us remember what we hear. T/F

True

Which of the following is NOT a constitutive rule of communication?

Which of the following is NOT a constitutive rule of communication?

________ language tends to be accusatory and abstract.

You

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as

adapting listening appropriately.

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think, and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in

ambushing.

In Bruno's car, he has many bumper stickers and several souvenirs from all the road trips that he has made in that car. What are Bruno's personal items examples of?

artifacts

The personal objects we use to announce our identities and heritage and to personalize our environments are known as

artifacts

While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses on the information being presented in the lecture and takes in as much as he can. This is an example of

being mindful.

Verbal communication and nonverbal communication are similar in all of the following respects EXCEPT:

both are perceived as equally believable.

Having to wait to see a physician or attorney, even if you have an appointment, conveys the message that the physician's time is more valuable than yours. This is an example of the importance of ________ in nonverbal communication.

chronemics

Devin is surprised when his friend burps and belches after their dinner together. Devin says, "Burping and belching are so rude." Devin's perception of his friend's behavior is based on a(n) ________ rule.

constitutive

A form of nonlistening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is

defensive listening.

After taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma angrily replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates

defensive listening.

The five symbolic abilities described in your textbook are

definition, evaluation, organization, hypothetical thought, self-reflection.

Studies on ________ show that people spend more time eating, eat less, and rate food more highly in a fine dining situation.

environmental factors

Cultures do not differ in their orientations toward time. T/F

false

Paralanguage is communicated through all of these EXCEPT:

hand gestures.

The sense of touch is

haptics

"One day, I won't have to worry about being single. One day, I'll be married." These statements illustrate how symbols allow for

hypothetical thought.

As the meeting stretches to three hours, Julie loses the energy needed to listen closely. This is an example of

lack of effort.

The theory of linguistic determinism states that

language determines what we can perceive and think.

Chelsea is not interested in the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of

listening for information.

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as

message complexity.

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ________, one of several listening obstacles.

noise

Kandoor has a hard time pronouncing some English words, because his first language is so different from English. Kandoor is having some problems with

paralanguage

When Mark and Cindy fight, Mark knows when Cindy is really upset, because every time Mark will ask if something is wrong, Cindy will scream "Everything is fine!" Mark knows that because she is screaming, her ________ indicates that she is angry.

paralanguage

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of

paraphrasing

Cosmetic surgery and eating disorders are associated with ________, one type of nonverbal behavior.

physical appearance

Six-year-old Timmy did not get a toy from the store that he really wanted. He refuses to be near his mom when they walk to the car and he sits as far from her as possible in the car. He is using his ________ to indicate his anger.

proxemics

Hate speech is language that

radically dehumanizes members of a particular group.

Morgan is a teacher and wants to make sure that her students respect one another. She has a rule that if a student wants to talk, then the student must raise his/her hand before speaking. This rule helps to

regulate interaction.

Some couples have a rule that prohibits the adults from arguing in front of their children. This is a(n) ________ rule.

regulative

A cornerstone of effective interpersonal communication is

respecting what others say about what they feel and think.

A form of nonlistening is ________, which involves focusing only on particular parts of a message.

selective listening

While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ________, one form of nonlistening.

selective listening

In some military academies, such as West Point, using ________ is a recognized method of stripping a cadet of personhood if he or she is perceived as having broken the academy code.

silence

In many Eastern cultures, silence indicates

thoughtfulness

When we respond to a person as if one label fully represents who that person is, we are

totalizing.

Nonverbal behaviors should be interpreted while keeping in mind individual differences and context. T/F

true

In general, masculine-gender speech communities follow this communication rule:

use talk to accomplish practical goals.

While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on." Judy is

using minimal encouragers.