Interpersonal Communications Ch. 9 Review
Conflict can be beneficial for individuals and relationships. True/False
True
Each of the following are Japanese styles of business negotiation EXCEPT: Question 21 options: a) avoiding confrontation. b) explicitly expressing disagreement. c) working to make sure that both parties succeed. d) planning to spend a long time discussing issues before moving toward a decision. e) understating your own initial position.
b) explicitly expressing disagreement.
Cross-complaining occurs when one person's complaint is met by a countercomplaint. True/False
True
Bracketing involves interrupting in order to get clarification during conflict. True/False
False
It is best to address conflict right away, even if one person is tired or you're in a public setting. True/False
False
It is important to use as much metacommunication as possible during conflict. True/False
False
Disagreement and conflict are strongly disapproved of in many Asian cultures. True/False
True
In a game called "blemish," one person pretends to complimentary but actually puts the other person down. True/False
True
One advantage to conflict in digital environments is that it is possible to step back to cool off and later resolve the conflict. True/False
True
Passive aggression involves a person acting aggressively while denying that he or she is feeling or acting aggressive. True/False
True
The win-win conflict style is the best approach for every relationship and situation. True/False
False
Which one of the following statements is true about conflict in relationships? Question 15 options: a) Disagreement must be expressed directly for conflict to exist. b) Conflict is inevitable in most interpersonal relationships. c) Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict. d) It is impossible to maintain a healthy relationship if conflicts begin to arise. e) Healthy relationships have little or no conflict.
b) Conflict is inevitable in most interpersonal relationships.
All of the following are principles of interpersonal conflict EXCEPT: Question 16 options: a) conflict is both natural and inevitable in interpersonal relationships. b) conflict can be directly communicated or covertly expressed through indirect communication. c) conflict styles and meanings are shaped by social location--membership in cultures and social communities. d) conflict can be managed well or poorly. e) conflict is typically destructive for individuals and relationships.
e) conflict is typically destructive for individuals and relationships.
Lack of conflict is the best indicator of a healthy relationship. True/False
False
Research has shown that forgiveness is a major influence on how or whether relationships progress. True/False
True
During an argument about money, Desi says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and money wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Desi and Consuela are engaging in what conflict pattern? Question 28 options: a) Cross-complaining b) Excessive metacommunication c) Self-summarizing d) Making counterproposals e) Kitchen-sinking
a) Cross-complaining
All of the following are forms of constructive communication EXCEPT: Question 30 options: a) counterproposals. b) sensitive listening. c) compromises. d) dual perspective. e) asking for clarification.
a) counterproposals.
Constructive conflict communication includes Question 26 options: a) preoccupation with oneself. b) hostile mindreading. c) as much metacommunication as possible. d) agenda building. e) frequent interruptions.
d) agenda building.
Conflict is inherently negative. True/False
False
All of the following are American styles of business negotiation EXCEPT: Question 22 options: a) indirectly letting the other party know your bottom line. b) being adversarial. c) working to win all you can. d) overstating your initial position to establish a strong image. e) keeping your bottom line secret from the other person to preserve power and gain the most.
a) indirectly letting the other party know your bottom line.
The most interpersonally constructive but passive response to relational conflict is the ________ response. Question 23 options: a) exit b) voice c) loyalty d) neglect e) ambush
c) loyalty
Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as Question 19 options: a) hit-miss. b) win-win. c) win-lose d) tie-tie. e) lose-lose.
c) win-lose
All of the following are forms of unproductive communication EXCEPT: Question 29 options: a) poor listening. b) cross-complaining. c) excessive metacommunication. d) dual perspective. e) kitchen-sinking.
d) dual perspective.
All of the following are conflict management skills EXCEPT: Question 34 options: a) listening mindfully. b) communicating supportively. c) owning your feelings, thoughts, and issues. d) looking for points of disagreement. e) imagining how you will feel in the future.
d) looking for points of disagreement.
Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as Question 18 options: a) hit-miss. b) win-win. c) win-lose d) tie-tie. e) lose-lose
e) lose-lose
In a conflict situation, it is most important to focus on the content level of meaning rather than the relationship level of meaning. True/False
False
The ________ stages of constructive conflict are marked by what Gottman calls agenda building. Question 32 options: a) early b) middle c) later d) exit e) imaginary
b) middle
The most active and interpersonally constructive response to relational conflict is the ________ response. Question 25 options: a) exit b) voice c) loyalty d) neglect e) ambush
b) voice
Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as Question 20 options: a) hit-miss. b) win-win. c) win-lose. d) tie-tie. e) lose-lose.
b) win-win.
Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict? Question 31 options: a) Excessive metacommunication b) Kitchen-sinking c) Counterproposals d) Cross-complaining e) Self-summarizing
c) Counterproposals
In which stage do partners typically engage in contracting? Question 33 options: a) Early b) Middle c) Later d) Exit e) Dual
c) Later
Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT: Question 27 options: a) disconfirmation. b) hostile mind reading. c) asking questions for clarification. d) self-summarizing. e) offering counterproposals.
c) asking questions for clarification.
The ________ response to interpersonal conflict is both destructive and passive. Question 24 options: a) exit b) voice c) loyalty d) neglect e) ambush
d) neglect
Which statement is true of grace? Question 35 options: a) Grace is always an appropriate approach. b) Grace includes an expectation of some kind of payback. c) Grace is an obligation rather than a choice. d) Grace means letting others have their way when there is no other alternative. e) Grace involves forgiving someone for something they did when there is no standard that you should forgive.
e) Grace involves forgiving someone for something they did when there is no standard that you should forgive.
According to Eric Berne, games Question 17 options: a) are effective ways to manage conflict. b) involve overt responses to conflict situations. c) help people recognize conflicts. d) allow those in conflict to handle disagreements in fun ways. e) hide the real issues in a conflict.
e) hide the real issues in a conflict.
