Intro Culinary Final Exam

Which of the following is paid communication which attempts to influence opinion?

Advertising

James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.

Age

Which of the following is the correct format for a speech?

Introduction, body, and conclusion

Time management may NOT lead to which of the following?

Advanced degrees

In ________, United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender, or ethnicity.

1964

Who should be introduced first?

A principal of a school

Which of the following are the two types of listening?

Active and selective

Which of the following types of listening occurs in a more formal setting?

Active listening

Zhaire has been asked to speak at an event and is trying to identify the audience who will be at the event. Which of the following should he take into consideration when identifying the audience?

Age of audience members

Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of the following communication styles?

Aggressive

Which of the following communication styles can involve manipulation or intimidation to achieve an end goal?

Aggressive

Which of the following is defined as listening for pleasure or recreation?

Appreciate listening

Which type of listening should be used when listening to a poem?

Appreciative

Which of the following is a linear model of communication which can be thought of as the model used for public speaking, persuasion and propaganda?

Aristotle's Model

Which of the following communication styles can be referred to as a "broken record'?

Assertive

Which of the following is referred to as "keeping up with the Joneses"?

Bandwagon techniques

Which of the following is NOT a tip for communication in the workplace?

Be very casual in workplace communication

Which of the following is NOT a professional communication channel?

Blog post

Which of the following is NOT a part of verbal communication?

Body language

Facial expressions aid in all of the following EXCEPT?

Breaking through the stress in the room

An in-depth examination of a particular subject defines which of the following?

Case study

Chris and Susan are discussing their plans for the football game tomorrow night over the telephone. Which of the following would the telephone be considered in the scenario?

Channel

Which of the following is the interchange of thoughts, opinions, or information by speech, writing, or signs?

Communication

Which of the following refers to the way a message is conveyed?

Communication style

Which of the following can be defined as analysis, evaluation, or judgment?

Criticism

Which of the following occurs when the receiver listens only to the content and not the feeling of the message?

Deliberate listening

Which of the following is considered the most important skill in the workplace?

Effective communication

Which of the following leaves no room for compromise or gray areas?

Either/or fallacy

Which of the following is important when using technology?

Ethical conduct

Which of the following can be defined as generally accepted behavior required in social relations?

Etiquette

Which of the following is the process the listener takes to assess the information received from the speaker?

Evaluating

Critical listening is also referred to as which of the following?

Evaluative listening

Which of the following is NOT a component of paralinguistic?

Facial expressions

________ listening can also be called pseudo listening.

False

Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his algebra test. Stephen answering Joe's questions is an example of which of the following?

Feedback

Which of the following is NOT a method of organizing information when writing a speech?

Flash cards

Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?

Full listening

Which of the following uses important sounding words in a general statement which has no true meaning and cannot be proved or disproved?

Glittering generalities

Which of the following is NOT true about the use of humor?

Humor is encouraged in all situations

Which of the following presentation types would be best for presenting specific information about a product, procedure, or set of rules and regulations?

Informative

Which of the following models of communication can be applied to the communication process which takes place between humans and machines?

Interactive Model

Communication between business and its employees is called which of the following?

Internal communication

Which of the following is a formal meeting where a person is asked to communicate their skills and interests?

Interview

All of the following are fields of external communication except:

Interviews

All of the following are parts of a report except:

Introduction

Which of the following is NOT an example of non-verbal communication?

Listening

In professional communication a __________ is best for short message.

Memo

Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal?

Motivational

In the Shannon-Weaver Model, which of the following is physical interference such as loud sounds which could impact the reception of a message?

Noise

In the Transactional Model of Communication, which of the following overlaps to show how the similarities in the communicators can have an impact on the delivery of a message?

Noise

Which of the following is NOT a key economic factor influencing the communication industry?

Opportunity cost

Which of the following types of listening commonly occurs in informal settings such as with friends?

Passive listening

Which of the following communication styles includes the desire to avoid conflict but still tries to manipulate the situation so the outcome is in their favor?

Passive-aggressive

Which of the following is NOT a communication style?

Passive-assertive

A ________ presentation should be used to sell a product.

Persuasive

Which of the following presentation types is used to convince an audience to accept a proposal?

Persuasive

Using open body language helps send which kind of message?

Positive

Which of the following defines employability?

Positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career

Which of the following is NOT a step in the communication process?

Prioritizing

The technique used to influence attitudes towards a product, idea, or issue is known as which of the following?

Propaganda

Which of the following can be used to influence attitudes toward a product, idea or issue?

Propaganda

Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class are sitting at their desks while she is presenting her topic. Hannah's distance in relation to her classmates is known as which of the following?

Proximity

Which term is not part of the four Ps of marketing?

Publication

Fill in steps of the listening process according to the diagram.

Receiving, understanding, evaluating, remembering, and responding

Which of the following is NOT an employment skill?

Sales

All of the following are skills of public relations except:

Selling

Which of the following is NOT an example of racial discrimination?

Sexual harassment

Which of the following is NOT included in the listening process?

Speaking

Which of the following is proper phone etiquette?

Speaking clearly

Which of the following is a way to exhibit professionalism?

Speech

Which of the following is NOT a field of external business communication?

State of the company address

Which of the following describes mannerisms?

Style of speaking or behaving

Which of the following is NOT a part of the listening process?

Talking

Which of the following is NOT a scenario where someone would need to use professional communication skills?

Talking with friends at lunch

Which of the following is NOT a basic element of communication?

Thought process

Which of the following models of communication best describes simultaneous interpersonal communication?

Transactional Model

Which of the following involves selecting the appropriate channel of communication for the message delivery?

Transmitting

Which of the following is a leadership skill?

Treating everyone fairly

Which of the following is NOT a problem-solving strategy?

Use of technology

Which of the following is considered a Knowledge of Technology skill?

Willingness to learn