Intro to Biz - Module 8 Review

_____ is the process of negotiating labor agreements between union members and management.

collective bargaining

_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.

A want; a need

The idea that employees are motivated by their expectations, or estimates of chances for reward, is called the _____ theory.

expectancy

A _____ is a study of the tasks required to do a particular job well.

job analysis

A _____ is an organization of employees formed to represent workers in their disputes with management over wages, hours, and working conditions.

labor union

CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office. To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market. This process is called:

recruitment

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs?

safety needs

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Theory X

The first type of training and development a new employee will be exposed to is:

employee orientation

Which of the following is NOT a need identified in Maslow's hierarchy of needs?

psychological needs