Intro to Business Ch 7

Which of the following tasks are associated with the controlling function of managers?

-Monitoring performances against standards -taking corrective action when necessary -measuring results against corporate objectives

A mission statement outlines the organization's fundamental purposes. it should address which of the following?

-Organization's self-concept -customer needs -Nature of the product or service

Which of the following are decided by top management during strategic planning?

-What products/services to sell -When to serve customers -Which customers to serve

the definition of ______ states: the broad, long-term accomplishments an org wishes to attain.

Goals

the def of _______ states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.

middle management

Strategic Planning

Looks at the organization as whole; long term goals

________ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people & other org. resources.

Management

the def of _____ states: coming up with as many solutions as possible in a short period of time with no censoring of ideas.

brainstorming

Technical skills are the ability to:

perform tasks such as filing tax forms or assembling a keyboard

Problem solving differs from decision making because problem solving:

-usually requires faster action -is less formal

Who performs strategic planning?

top management

Human relations skills are those associated with leadership such as:

-coaching -training and development -delegating

In order to motivate others & create the environment needed to motivate themselves, a leader must:

-embrace change -communicate a vision -establish corporate values

The management function known as organizing:

-places employees & resources where they will be effective in achieving the orgs goals -designs the structure of the organization -creates an organization chart showing lines of responsibility

Conceptual skills are used by managers to:

-see the interrelationships among an organization's departments -delegate work fairly among workers -picture the organization as a whole

Which of the following tasks are associated with the planning function of management?

-setting organizational goals

Rank the five steps of the control process. First is on top:

1- establish a clear performance standards 2- Monitoring and recording actual performance or results 3- Comparing results against plans & standards 4- Communicating results & deviations to appr employees 5- taking corrective action when needed & providing positive feedback

________ is the term for giving employees the authority to make a decision w/o consulting the mgr & responsibility to respond quickly to customer requests.

Empowerment

Eduardo arranged for his employees to acquire the education & tools they need to make decision on their own. He is now confident that his employees will be able to handle more tasks independently, w/o extensive managerial assistance. What can be said of Eduardo?

He enabled them and encouraged empowerment.

To get the right kind of people to staff an organization, the firm has to offer the right kind of _______.

Incentives

Guiding & motivating employees to work effectively to accomplish organizational goals & objectives, giving assignments, explaining routines, clarifying policies, & providing feedback on performances are all tasks assoc with the _________ function of management.

Leading

The management function that involves creating a vision for the org, communicating it to others, and motivating them to achieve goals is ________

Leading

the definition of a(n) ______ ______ states: an outline of the fundamental purposes of an organization.

Mission statement

the definition of _______ states: specific, short-term statements detailing how to achieve the organization's goals.

Objectives

The _______ plan is the department manager's work standards & schedules for daily & weekly operations.

Operational

________ leadership, also known as democratic leadership, is a leadership style that consists of managers and employees working together to make decisions.

Participative

________ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

the process of determining the major goals of the organization and the policies and strategies for obtaining & using resources to achieve those goals is called: _______ ______

Strategic Planning

Definition of ___ ____ states: managers who are directly responsible for supervising workers and evaluating their daily performances.

Supervisory Management

A detailed, short term plan about what is to be done, who is to do it, and how is a(n) ______ plan.

Tactical.

Setting shorter-term, specific plans such as annual budgets & deciding on other activities necessary to meet strategic objectives are tasks associated with _________ planning.

Tactical.

___________ is a broad explanation of why the organization exists and where it is trying to go.

Vision

Opertaional

focuses on work standards & schedules

the definition of _____ _______ states: choosing among two or more alternatives.

Decision Making