IRT 10 Critical Components

Professionalism

- Chin-up/eyes out - Remain fully aware & attentive - Uniform is clean & name tag is visible - Be ready to respond when needed - Stand or sit with good posture - Speak clearly with pleasant tone - Keep area clean and clear of obstructions - Refrain from distractions

Screening

- Communicate requirements to riders clearly and in advance - Ensure riders remove or secure loose items - Verify the height, weight, and age of a rider - A rider may not ride if they do not meet the rider requirements. No Exceptions - Offer Alternatives if a rider cannot ride - Identify those who may not meet or conform to legitimate safety requirements - Ensure compliance with applicable attire requirements

Load/Unload

- Communicate with riders to please walk - Count appropriate number of riders - Pre-group riders to fill seats - Load & Go: Once safety checks begin do not go back to admit additional riders - Balance the load - Insure Riders are properly seated/positioned in unit or vehicle - Monitor for riders who need assistance - Lend a hand while using stability stance to steady rider if needed - Communicate safety instructions as needed while riders are loading/unloading

Pre-Dispatch Safety Check

- Conduct pre-dispatch safety checks within the zone of operator awareness every cycle - Use defined visual confirmation from the designated safe zone CONFIRM: + Entrance and exit gates/points are secure + Ride area is clear + Ride restraints are clear + Riders are in proper riding position - The defined visual confirmation is an intentional visual check of each specific location observed. It is not a scan where the head swings from side-to-side. - Observes dispatch intervals through timing, visual observation or other control systems.

Preparedness

- Conduct tasks only as trained - Do not create shortcuts - Know specific unique details for each ride - Know position and duties assigned - use good judgment - Stay mentally focused - React calmly in emergency situations - know how to conduct operational pre-opening checks, downtime, and evacuation procedures. - Respond positively to guest concerns, questions, and when reporting issues - Ask questions when in doubt

Area Access Control

- Ensure area is secure prior to or during restraint verification - Prior to ride start/dispatch and/or before all clear: + Check entrance gate is closed and locked + Check exit gate is closed and locked + Check areas within field of vision are secured

Safe Zone

- Methodically move into safe zone prior to ride start/dispatch - Keep chin up and eyes out - Watch ride and designated area - Stay in safe zone until ride comes to a full and complete stop or otherwise concludes in the manner designed. - Operator does not start/dispatch until all guests and associates are in their safe zones - Stop the ride if anyone moves out of their safe zone while ride is in motion

Communication

- Speak clearly when delivering spiels - Provide timely delivery of safety and directional information - Sit or stand with good body posture - Use microphone with clear audible speech - If not microphone is available provide spiel to individual riders clearly and audibly - Deliver hand signals or other signally systems in a sharp and distinct manner

Engagement

- Speak to guests - Provide eye contact - Greet Guests - Smile and have a pleasant facial expression - Work efficiently - listen - Identify issues and find resolutions

Security Verification

- Verify the security of the restraint device for each ride unit/vehicle prior to each ride cycle and/or ride start/dispatch. - Conduct restraint device security verification in a methodical manner such that checks are conducted in same sequence every cycle. (In the event that the process is interrupted operator must begin the process again.) - Visually check ride unit for appropriate number of riders, seating arrangement placement and rider posture. - Ensure there is no obstruction(s) between the rider and restraint device. - For bar restraints use "push and pull" method + Use full hand to conduct restraint check when applicable + Keep hands free of keys, water bottles, etc. + Push bar to lowest possible position + Pull up firmly to ensure restraint is secured + Do not tap or use fingers or any other simplified method. - For seatbelt type restraint ensure the belt is snug across the lab and secured. - Do not pass a ride unit until the ride unit is fully checked and secured - In the event restraint device security methodology is interrupted operator/attendant must begin the process again. - Where possible, panel operators watch as each unit passes as dispatched to visually check each unit and rider. Stop ride if needed.