IS 2200 comms business computer applications
Who are some of the major suppliers of supply chain management software? More than one answer may be correct.
1. SAP 2. Rovio
Which of the following statements best describes the type of business environment that usually requires a decision support system? More than one answer may be correct.
1. an environment where problems are typically complex 2. an environment where customer profiles are maintained 3.an environment that evolves slowly and carefully
What is the intended result for a business using customer relationship management (CRM) software? More than one answer may be correct.
1. increased sales 2. increased production
Which of the following business applications would an enterprise resource planning (ERP) systems software support? More than one answer may be selected.
1. logistics systems 2. database file management system
What are the key functions of customer relationship management (CRM) systems? More than one answer may be correct.
1. marketing 2. salse 3. customer service
In terms of customer relationship management (CRM) software, what does customer service mean? More than one answer may be correct.
1. response to customer questions 2. managing marketing contacts
In which of the following scenarios would a business use human resource management system software?
An executive wants to know if they should continue to provide two days of paid time off to volunteer at local organizations.
Some companies, such as Oracle and SAP, offer SCM either as a stand-alone system or as a major element of an ERP. Which company, previously known as JDA, focuses solely on supply chain management systems?
Blue Yonder
A sophisticated SCM can reduce the impact of the phenomenon that often occurs when small variations in consumer demand create amplified demand variations in the supply chain. This phenomenon is referred to as the
Bullwhip effect.
Marketing manager Zia needs to know if increasing the firm's social media advertising budget will result in a higher return-on-investment. She uses a decision support system (DDS) to determine how much of a budget increase is needed to achieve a targeted sales increase. Later, if actual sales data do not match the DSS determination, Zia will rely on the system to adjust its recommendations. What does this example demonstrate?
DDS is a form of artificial intelligence.
A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape is referred to as a(n)
EIS.
Business applications that specifically assist senior executives in gaining a broader view of the competitive landscape are referred to as
EIS.
Why does enterprise resource planning (ERP) systems software include all of the software used to manage different departments within a corporation?
Enterprise resource planning software centralizes the key business applications of a corporation.
Which of the following statements best describes Stripe and its services?
It is a merchant service aggregator that offers payment processing software, equipment, and services for e-commerce and brick-and-mortar businesses.
Which of the following have been made nearly obsolete by business applications technology? More than one answer may be correct.
Modern point-of-sale stations have made imprinters, credit card verification books, and travelers checks largely things of the past.
From the following list, select the payment methods that small retailers can now process quickly using business applications technology.
Nearly all retailers now accept credit cards, debit cards, and mobile payments because they can process them quickly using business applications software, with much less risk of fraud.
Which company was formed after Elon Musk's X.com and Peter Thiel's Confinity Inc. merged, when the software that allowed Palm Pilot users to transfer funds to each other had evolved to allow payment transfers over the Internet?
PayPal
What is the dominant U.S. financial services software for small business?
Quickbooks
Logisticians can minimize costs by having a view of the cost centers within an entire supply chain through which software system?
SCM
Who are well-known manufacturers of customer relationship management software? More than one answer may be correct.
Salesforce is one of the largest suppliers of CRM software solutions. HubSpot CRM, and Freshsales CRM focus primarily on meeting the customer relationship management requirements of smaller businesses that might not have a need for a full enterprise resource planning system.
Which company was formed by Jack Dorsey, cofounder and CEO of Twitter, to provide small business owners with aggregator services and a credit card payment system they could operate through their iPhones?
Square
Which business intelligence software is owned by Salesforce?
Tableau
An executive notices that while the company is on track to meet its sales goal for the year, it is not on track to make their bottom line number. How could she use the information provided in the EIS dashboard to figure out where the problem is? More than one answer may be selected.
The EIS dashboard is designed to provide executives with a big picture view that synthesizes data from across the organization and allow them to quickly visualize and request additional information from subordinates. It does not provide up-to-date information on competitors.
Which of the following is an advantage provided by an enterprise resource planning system? More than one answer may be selected.
The advantages provided by enterprise resource planning software are the unified reports they provide, availability to both large and small businesses, and its mobile capability.
The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This type of processing can be called
artificial intelligence (AI).
How did the first cash registers "register" a transaction?
by adding its value to the total amount of payments already received
Which business computer application system is focused on helping managers to maintain the business's focus on the individual customer by developing a lasting relationship that promote long-term buying?
customer relationship management (CRM) system
The element of the supply chain management system that may include payment and demand management, customer service management, and returns management is
customer relationship management element.
Which business computer application system combines information regarding the customer's buying habits with other data such as contact information so that the management team can better anticipate customer preferences and needs?
customer relationship management system
HubSpot, Zoho, and Freshsales focus on
customer relationship management.
Three functions of CRM include marketing, sales and
customer service.
Executive information system (EIS) software is a version of
decision support system (DSS) software.
Modern air travel would not be possible without
decision support systems software.
Recommendations can be made with DDS software using artificial intelligence (AI) because
each process advances according to the accuracy of the previous one.
Decision support system (business intelligence systems) applications, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or
executive information systems (EIS).
A business intelligence (BI) system's interface allows the user to choose, based on its business goals, which decisions the system will support. In this respect, a BI system can be said to have artificial intelligence.
false
Because they comprise such a major portion of most business's overall management system, corporate resource management (CRM) systems are often incorporated with other systems, such as inventory management systems, to streamline the entire enterprise.
false
Following the success of Intuit's Quicken financial management software for individuals, Intuit founders Scott Cook and Tom Prouix developed Quickbooks for use in major corporations.
false
Merchant account aggregators and merchant money aggregators support small businesses by allowing them to share merchant accounts.
false
Microsoft BI Professional was once a popular version of decision support system software but has been surpassed by other products.
false
Project management software systems integrate the management of nearly all aspects of an organization.
false
Square is a software interface company that lets websites and apps, such as Lyft's, integrate credit card payment processing with their existing software.
false
The financial operations element of an EIS provides executives with visibility over a firm's hiring practices.
false
The key element of any executive information system (EIS) is a highly intuitive user interface, often referred to as the command center.
false
The person-of-sale (POS) station has become essential for businesses because it enables them to meet consumers' personal demands for flexibility in payment methods.
false
To maximize a sale force's efficiency and effectiveness, managers use corporate relationship management systems.
false
Which EIS category would be responsible for tracking travel expenses incurred by regional sales representatives?
financial management
Checks are quickly processed by point-of-sale (POS) stations with the use of
magnetic ink character recognition (MICR).
What do smaller merchants use to process credit card payments and avoid issues with fund reversals (such as when credit card purchases are returned) or disputes over credit card charges?
merchant service aggregators
Certain software systems provide decision makers with information that helps them solve complex problems in rapidly changing environments. Which of the following software systems perform this function? More than one answer may be correct.
merchant service aggregators (MSA)
The methodology for making decisions in a decision support system (DSS) is known as its
model.
Which of the following is a key element of an executive information system? More than one answer may be selected.
notating the differences in compensation packages for key employees
What is the overall goal of a decision support system?
problem solving by providing vital information or indicating areas of influence
A logistician for an oil company receives an alert from the software she uses that a supertanker has been delayed. In addition, she receives a choice of reasonable actions to take. What software is she likely using?
supply chain management software
Enterprise resource planning (ERP) software is a business application that integrates the management of almost all aspects of an organization.
true
Oracle's NetSuite software is an example of executive information systems applications that focus on manufacturing operations management.
true
PayPal changed its name from X.com after surveys indicated that many consumers thought X.com referred to a pornographic site.
true
SAP (software) stands for Systems, Applications, and Products in Data Processing.
true
The business intelligence that is collected by an enterprise resource planning software system is rolled up and presented in the dashboard.
true
The cash register was the primary transaction processing system for nearly 100 years.
true
Transaction processing systems are improved methods of accepting payments.
true
Because it determines which decisions are implemented, the ________ of the DSS is arguably its most important component.
user interface
