IS 3003 Chapter 11 (WIP)

Which of the following is a key problem in managing knowledge? A) Classifying knowledge B) Storing knowledge C) Distributing knowledge D) Locating knowledge

A) Classifying knowledge

According to your reading of the text, Procter & Gamble's use of intelligent agent technology in its supply chain illustrates the use of information systems to implement which of the four generic business strategies? A) Low-cost leadership B) Product differentiation C) Focus on market niche D) Strengthen customer and supplier intimacy

A) Low-cost leadership

The type of decision that can be made by following a definite procedure is called a(n) ________ decision. A) structured B) unstructured C) semistructured D) procedural

A) structured

Deciding whether to introduce a new product line is an example of a(n): A) unstructured decision. B) semistructured decision. C) procedural decision. D) nonprocedural decision.

A) unstructured decision.

________ decisions are most common at higher levels of management. A) Semistructured B) Unstructured C) Structured D) Undocumented

B) Unstructured

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semistructured.

B) unstructured.

Why does improving a small, routine decision have business value for a company? A) A small decision may have a great economic impact on the company. B) Even a routine decision may have a "ripple" effect through a corporation. C) A small decision has business value when added with all the other small decisions made in the company. D) Small, routine decisions typically do not have any business value for a company.

C) A small decision has business value when added with all the other small decisions made in the company.

Operational management typically makes which type of decisions? A) Semistructured B) Documented C) Structured D) Procedural

C) Structured

Which types of decisions are more prevalent at lower organizational levels? A) Procedural decisions B) Unstructured decisions C) Structured decisions D) Semistructured decisions

C) Structured decisions

What is Choice in the decision making process?

Choosing among alternatives for the solution.

Neural network applications in medicine, science, and business address problems in all of the following except A) pattern classification. B) prediction. C) control and optimization. D) generalization.

D) generalization.

What is Intelligence in the decision making process?

Discovering, identifying, and understanding the problems in an organization.

Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them.

False

Enterprise-wide knowledge management systems deal with structured and semistructured knowledge, while other systems are used for unstructured knowledge.

False

Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.

False

What is Design in the decision making process?

Identifying and exploring various solutions to the problem.

What are the four steps in the decision making process?

Intelligence, Design, Choice, and Implementation

What is Implementation in the decision making process?

Making the chosen alternative work and continuing to monitor how well the solution is working.

What are group decision-support systems (GDSS)?

Systems designed specifically for group collaboration, whether it be locally or long-distance.

What are computer vision systems?

Systems that deal with how computers can emulate the human visual system to extract information from real-world images.

What are robotics?

The field of study that deals with the designing, construction, and operation of movable machines that can emulate human actions and systems.

CBR is used in diagnostic systems in medicine.

True

Fuzzy logic is used to express relationships very generally.

True

Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own.

True

Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.

True

Knowledge network systems seek to turn unstructured knowledge of some employees into explicit knowledge that can be stored or accessed by other individuals.

True

Shopping bots are a form of intelligent agent.

True

Structured knowledge includes just that information that exists in formal documents and rules.

True

What is natural language processing?

the ability for a computer to evaluate narrative information and structure it given sophisticated rules for addressing context.