IS 3003 Larry Ball Ch 9
A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain planning system.
False
All CRM packages contain modules for PRM and ERM.
False
An enterprise system helps reduce redundant business processes.
False
In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
False
Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.
False
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
False
Supply chain management systems are a type of enterprise system.
False
The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
False
To model its existing supply chain and develop optimal manufacturing plans, a frim would implement a supply chain execution system.
False
With new flows of information made possible by Web-based tools, supply chain management can more easily follow a push-based model.
False
A company's supply chain describes how raw materials are transformed into finished products and shipped to retailers and customers.
True
Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.
True
CRM software can help organizations identify high-value customers for preferential treatments.
True
Cross-selling markets complementary products to customers.
True
Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model.
True
Enterprise systems include analytical tools.
True
Enterprise systems require fundamental changes in the way business operates.
True
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
True
Inefficiencies in a supply chain are primarily caused by inaccurate information.
True
It can cost six times more to sell a product to a new customer than to an existing customer.
True
Major CRM application software vendors include Oracle, and SAP.
True
Supply chain inefficiencies can waste as much as 25% of a company's operating costs.
True
The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
True
The downstream portion of the supply chain includes retailers and customers.
True
Total supply chain costs in some industries approach 75% of the total operating budget.
True
