IS 680 Chapter 1

Which of the following are components of the fulfillment (sell) process? (3 Correct Answers)

Sales, Accounting, Warehouse

Asset accounting is concerned with tracking financial data related to assets such as machinery and cars.

True

Document management provides tools to manage and store documents securely and to keep track of the multiple versions of these documents.

True

Sales is involved in which steps in the customer service process? (2 correct answers)

Authorize service, Create service request

Accounts payable is used to track money owed by customers.

False

Lead time is the time between placing the order and receiving confirmation that the item has been shipped.

False

The final stage of asset management and customer service is the authorization maintenance stage.

False

The financial accounting process focuses on internal reporting to manage costs and revenues.

False

Which departments take part in the conception of an idea? (2 Correct Answers)

Marketing, Engineering

Within the production process, the issuing of raw materials takes place in the warehouse.

True

What is the final step of the procurement process?

Payment

Which term represents a set of tasks or activities that produce desired outcomes?

Business Process

Which term refers to business processes that are not executed by a single group or function?

Cross-Functional

Which of the following is concerned with the storage and movement of materials?

Inventory and warehouse management (IWM)

Which process supports the design and development of products from the initial product idea stage through the discontinuation of the product?

Lifecycle Data Management

_____________enables an organization to optimize its product development process, from design to market, while ensuring that it complies with industry, quality, and regulatory standards?

Lifecycle Data Management

___________ is concerned with matching the demand for materials in the organization with the supply.

Material Planning

Which of the following are steps within a generic business process of an organization? (2 Correct Answers)

Outcome, Trigger

Which of the following statements about business processes is true?

They are initiated by some type of trigger, They involve multiple steps, They are executed across multiple functions.

Which of the following are components of the production (make) process? (2 Correct Answers)

Warehouse, Production