ISDS 3115 Peter Kelle - Exam 2
Which of the following is NOT a production technology that enhances production and productivity? A. vision systems B. service blueprinting C. automatic identification systems D. process control
B
Which of the following is NOT a type of "waiting cost?" A. a customer not returning because the line was too long B. adding an additional server C. idle employees awaiting machine repairs D. a customer leaving a line because it was too long
B
Which of the following is NOT an example of technology's impact on the financial services industry? A. electronic funds transfer B. RFID C. debit cards D. Internet stock trading
B
Which of the following is NOT helpful for retail layout? A. Distribute what are known in the trade as "power items" to both sides of an aisle. B. Keep end-aisle locations empty to facilitate traffic flow. C. Use prominent locations for high-impulse and high-margin items. D. Locate the high-draw items around the periphery of the store.
B
Which of the following is NOT one of the tasks of random stocking systems? A. Maintaining a list of "open" locations. B. Assigning certain items or classes of items to particular warehouse areas so that the total distance traveled within the warehouse is maximized. C. Maintaining accurate records of existing inventory and its locations. D. Sequencing items to minimize the travel time required to "pick" orders.
B
Which of the following is an award for quality achievement in Japan? A. Malcolm Baldrige National Quality Award B. Deming Prize C. ISO 9000 D. Tokyo Medal for Excellence in Quality
B
Which of the following is the Japanese term used to describe continuous improvement efforts? A. poka-yoke B. kaizen C. six sigma D. kanban
B
Which of the following statements is NOT true regarding process redesign? A. Effective process redesign works only if the basic process and its objectives are reexamined. B. Process redesign is also called process reinvention. C. Process redesign is also called process reengineering. D. Process redesign also focuses on those activities that cross functional lines.
B
Work cells typically have: A. reduced investment in machinery and equipment. B. increased work-in-process inventory. C. increased direct labor needs due to specialization. D. increased raw materials inventory.
A
Which of the following approaches is also called a "job shop?" A. fixed-position layout B. product-oriented layout C. process-oriented layout D. work-cell layout
C
As the level of service increases, the cost of providing service: A decreases. B. first decreases, then increases. C. remains unchanged. D. increases.
D
Attribute inspection measures: A. whether or not the product attributes conform to the inspector's personal tastes. B. if cause and effect are present. C. such dimensions as weight, speed, size, or strength to see if an item falls within an acceptable range. D. if the product is good or bad.
D
A fixed-position layout A. seeks the best personnel and machine utilization in repetitive or continuous production. B. groups workers, their equipment, and spaces/offices to provide for movement of information. C. allocates shelf space and responds to customer behavior. D. addresses the layout requirements of large, bulky, projects such as ships and buildings.
D
Customers who ________ refuse to join the waiting line because it is too long to suit their needs or interests. A. renege B. queue C. Poisson D. balk
D
Efficiency is given by A. design capacity divided by utilization. B. actual output divided by design capacity. C. effective capacity divided by actual output. D. actual output divided by effective capacity.
D
In manufacturing, excess capacity can be used to: A. do fewer setups, shorten production runs, and drive down inventory costs. B. do more setups, lengthen production runs, and drive down inventory costs. C. do fewer setups, lengthen production runs, and drive down inventory costs. D. do more setups, shorten production runs, and drive down inventory costs.
D
The American Society for Quality defines quality as A. how well a product fits patterns of consumer preferences. B. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. C. even though it cannot be defined, you know what it is. D. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
D
The American Society for Quality defines quality as: A. even though it cannot be defined, you know what it is. B. how well a product fits patterns of consumer preferences. C. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. D. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
D
The most aggressive and risky approach to capacity planning is: A. lagging demand with incremental expansion. B. leading demand with incremental expansion. C. attempts to have an average capacity that straddles demand with incremental expansion. D. leading demand with one-step expansion.
D
The objective of layout strategy is to A. improve employee morale. B. improve customer interaction. C. improve the flow of information. D. develop an effective and efficient layout that will meet the firm's competitive requirements.
D
The objective of layout strategy is to A. improve the flow of information. B. improve employee morale. C. improve customer interaction. D. develop an effective and efficient layout that will meet the firm's competitive requirements.
D
The objective of warehouse layout is to A. build teams. B. maximize profitability per square foot of floor space. C. provides for comfort, safety, and movement of information. D. find the optimum trade-off between handling cost and costs associated with warehouse space.
D
The "A" on an office relationship chart means A. across from. B. nothing; it is not used on an office relationship chart. C. absolutely unimportant. D. absolutely necessary.
D
To obtain flexibility in layout, managers may implement all EXCEPT which of the following tactics? A. keep investments low B. cross train workers C. use small equipment D. place workstations far apart
D
To provide better access and possibly reduce the number of workers needed, work cells may be designed in the shape of what letter of the alphabet? A. V B. D C. O D. U
D
What is a drawing of the movement of material, product or people? A. AIS B. process chart C. RFID D. flowchart
D
What is the major difference in focus between a location decision in the service sector vs. the manufacturing sector? A. The focus in manufacturing is on revenue maximization, while the focus in service is on cost minimization. B. The focus in manufacturing is on labor, while the focus in service is on raw materials. C. There is no difference in focus. D. The focus in service is on revenue maximization, while the focus in manufacturing is on cost minimization.
D
What is the percentage defective in an average lot of goods inspected through acceptance sampling? A. AQL B. OC curve C. LTPD D. AOQ
D
What is the percentage defective in an average lot of goods inspected through acceptance sampling? A. LTPD B. AQL C. OC curve D. AOQ
D
What process uses warehousing to add value to a product through component modification, repair, labeling, and packaging? A. ambient conditioning B. cross-docking C. servicescaping D. customizing
D
Where is the "superhub" for FedEx located? A. Chicago, Illinois B. St. Louis, Missouri C. London, England D. Memphis, Tennessee
D
Which distribution most frequently describes the arrival rate in queuing theory? A. Beta B. Normal C. Negative exponential D. Poisson
D
Which of the following approaches makes new capacity a larger increase at the beginning of the period? A. leading demand with incremental expansion B. attempts to have an average capacity that straddles demand with incremental expansion C. lagging demand with incremental expansion D. leading demand with a one-step expansion
D
Which of the following determinants of service quality means approachability and ease of contact? A. tangibles B. courtesy C. security D. access
D
Which of the following is NOT true regarding layout decisions? A. Layout designs need to be viewed as dynamic because of our increasingly short-life-cycle and mass-customized world. B. Layout is one of the key decisions that determines the long-run efficiency of operations. C. An effective layout can help an organization achieve a strategy that supports differentiation, low cost, or response. D. To obtain flexibility in layout, operations managers could keep investments high.
D
Which of the following is a requirement to be able to compute expected monetary value? A. each state of nature is equally likely to occur B. each decision alternative needs at least two states of nature C. the probability of each decision alternative is known D. the probability of each state of nature is known
D
Which of the following is an example of ambient conditions? A. Walmart's greeter at the door B. Best Buy's wide center aisle C. Hard Rock cafe's wall of guitars D. leather chairs at Starbucks
D
Which of the following is an example of ambient conditions? A. Walmart's greeter at the door B. Hard Rock cafe's wall of guitars C. Best Buy's wide center aisle D. leather chairs at Starbucks
D
Which of the following methods is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas? A. locational cost-volume analysis B. transportation model C. factor-rating method D. center-of-gravity method
D
Which of the following organizations used its geographic information system to create a demographic profile of what a typically successful neighborhood for its location looks likelong dash—mostly in terms of income and ages? A. Arby's B. Home Depot C. Jo-Ann Stores D. Carvel Ice Cream
D
Which of the following statements is NOT true regarding location decisions? A. Location decisions to support a low-cost strategy require particularly careful consideration. B. Location often has the power to make or break a company's business strategy. C. Location decisions are important because location has a major impact on the overall risk and profit of the company. D. Once management is committed to a specific location, many costs become relatively easy to reduce.
D
Which of the following statements is NOT true regarding production technologies? A. Vision systems combine video cameras and computer technology and are often used in inspection roles. B. Robots are mechanical devices that use electronic impulses to activate motors and switches. C. CNC is machinery with its own computer and memory. D. Flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-variety production.
D
Which of the following would NOT be produced or offered using a fixed-position layout? A. a ship B. a hospital operating room C. a highway D. a hospital emergency room
D
Which of the quadrants in the service process matrix has low labor intensity and low customization? A. mass service B. service shop C. professional service D. service factory
D
Workspace can inspire informal and productive encounters if it balances three physical and social aspects: A. product, people, and permission. B. product, privacy, and permission. C. proximity, people, and permission. D. proximity, privacy, and permission.
D
The body of knowledge about waiting lines is called A. queuing theory. B. waiting science. C. line analysis. D. patience discipline.
A
Which of the following costs is NOT a cost of quality? A. rework B. research and development C. scrap D. lost goodwill
B
The book Aerotropolis describes cities that develop around which of the following? A. airports B. interstate highways C. rail hubs D. rivers and ports
A
Which of the following could reduce costs and increase profit? A. improved reputation B. increased productivity C. flexible pricing D. improved response
B
To obtain flexibility in layout, managers may implement all EXCEPT which of the following tactics? A. place workstations far apart B. use small equipment C. cross train workers D. keep investments low
A
What are groups or batches of parts processed together? A. job lots B. cross-docking jobs C. customized lots D. work cells
A
What is a drawing of the movement of material, product or people? A. flowchart B. AIS C. RFID D. process chart
A
What is a system that stores and displays information that can be linked to a geographic location? A. GIS B. RFID C. ASRS D. CIM
A
What is the ability to respond with little penalty in time, cost, or customer value? A. flexibility B. mass customization C. repetitive process D. postponement
A
What is the ability to respond with little penalty in time, cost, or customer value? A. flexibility B. repetitive process C. mass customization D. postponement
A
The requirements of work cells do NOT include: A. a high level of training and a low level of flexibility. B. testing at each station in the cell. C. identification of families of products. D. being self-contained, with its own equipment and resources.
A
To develop a standard or benchmark, firms need to start with: A. determining what to benchmark. B. collecting benchmarking information. C. forming a benchmark team. D. identifying benchmarking partners.
A
Which of the following DOES NOT increase profit by improving quality? A. improved reputation B. higher warranty costs C. flexible pricing D. increased productivity
B
Most bank teller services are operated with what kind of system? A. multiple-server, single-phase B. multiple-server, multiphase C. single-server, single-phase D. single-server, multiphase
A
Most queuing models assume what type of service discipline? A. FIFO B. critical ratio C. shortest processing time D. LIFO
A
Stacked Resaurants lets customers choose ingredients for their sandwhiches using A. an iPad menu. B. a telephone at the table. C. playing cards. D. a moving conveyor belt.
A
A device or technique that ensures production of a good unit every time is a: A. poka-yoke. B. control chart. C. fail-safe. D. zero defect
A
A successful quality strategy begins with: A. an organizational culture that fosters quality. B. engaging employees in the necessary activities to implement quality. C. satisfying customers and obtaining a competitive advantage. D. an understanding of the principles of quality.
A
As the level of service increases, the cost of providing service A. increases. B. remains unchanged. C. first decreases, then increases. D. decreases.
A
A goods-producing location decision would likely emphasize the importance of which of the following? A. utility and labor costs B. security and lighting C. parking and access D. appearance and image
A
Cause-and-effect diagrams are also known as A. fish-bone charts. B. Pareto charts. C. target specification graphs. D. flowcharts.
A
In acceptance sampling, the producer's risk is the risk of having a A. good lot rejected. B. bad lot rejected. C. good lot accepted. D. bad lot accepted.
A
In many applications, human quality inspectors can be replaced effectively by: A. vision systems. B. RFID tags. C. automated storage and retrieval systems. D. FMS.
A
Inspections should NOT take place A. after costly or irreversible processes. B. at your supplier's plant while the supplier is producing. C. during the step-by-step production process. D. at your facility upon receipt of goods from your supplier.
A
What is the major difference in focus between a location decision in the service sector vs. the manufacturing sector? A. The focus in service is on revenue maximization, while the focus in manufacturing is on cost minimization. B. The focus in manufacturing is on labor, while the focus in service is on raw materials. C. The focus in manufacturing is on revenue maximization, while the focus in service is on cost minimization. D. There is no difference in focus.
A
What term refers to the location of competing companies near each other? A. clustering B. centralizing C. battling D. neighboring
A
When the assumptions of the M/M/1, M/M/S, M/D/1, and limited-population queuing models do not hold true, there are no other approaches available to us. A. False B. True
A
Which distribution most frequently describes the service time in queuing theory? A. Negative exponential B. Poisson C. Beta D. Normal
A
Which of the following allocates display space and responds to customer behavior? A. retail layout B. office layout C. product-oriented layout D. warehouse layout
A
Which of the following costs is NOT a cost of quality? A. research and development B. rework C. lost goodwill D. scrap
A
Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises? A. reliability B. competence C. responsiveness D. credibility
A
Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises? A. reliability B. responsiveness C. credibility D. competence
A
Which of the following is NOT a production technology that enhances production and productivity? A. service blueprinting B. process control C. vision systems D. automatic identification systems
A
Which of the following is NOT a tool for process analysis and design? A. Pareto chart B. flowchart C. process chart D. process mapping
A
Which of the following is NOT an example of technology's impact on the financial services industry? A. RFID B. Internet stock trading C. electronic funds transfer D. debit cards
A
Which of the following is NOT an external failure cost? A. scrap B. returned goods C. costs to society D. lost goodwill
A
Which of the following is NOT helpful for retail layout? A. Keep end-aisle locations empty to facilitate traffic flow. B. Locate the high-draw items around the periphery of the store. C. Distribute what are known in the trade as "power items" to both sides of an aisle. D. Use prominent locations for high-impulse and high-margin items.
A
Which of the following is NOT identified in the text as one of the eight major determinants of volume and revenue for the service firm? A. level of advertising expenditures B. operating policies of the firm C. competition in the area D. quality of management
A
Which of the following is NOT identified in the text as one of the eight major determinants of volume and revenue for the service firm? A. level of advertising expenditures B. quality of management C. competition in the area D. operating policies of the firm
A
Which of the following is NOT one of the five elements for each city that geographic information systems use to analyze location decision factors? A. rivers, mountains, lakes, and forests B. transportation options C. residential areas D. cultural and entertainment centers
A
Which of the following is NOT one of the four predictive variables in La Quinta Inn's regression model that predicts motel selection behavior and success of a site? A. the number of hotel rooms in the vicinity B. median income levels C. the state population per inn D. the location of nearby colleges
A
Which of the following is NOT one of the reasons that the techniques for addressing fixed-position layout are complicated? A. The volume of materials needed is constant. B. There is limited space at virtually all sites. C. Different items become critical as the project develops. D. At different stages of a project, different materials are needed.
A
Which of the following is NOT one of the techniques for building employee empowerment? A. Eliminate formal organization structures such as teams and quality circles. B. Build communication networks that include employees. C. Develop open, supportive supervisors. D. Build high-morale organizations.
A
Which of the following is NOT one of the techniques that Disney uses to try to keep visitors happy while waiting in line? A. serves drinks B. entertains people while they wait C. posts signs telling visitors how many minutes until they reach each ride D. makes lines appear to be constantly moving forward
A
Which of the following is NOT one of the three seating sections that McDonald's is creating in its redesigned restaurants? A. the "family" zone B. the "grab and go" zone C. the "flexible" zone D. the "linger" zone
A
Which of the following is the Japanese term used to describe continuous improvement efforts? A. kaizen B. kanban C. six sigma D. poka-yoke
A
Which of the following moves production to a large work cell that remains part of the present facility? A. focused work center B. fixed-position layout C. cross-docking D. focused factory
A
Which service strategy describes separating services that may lend themselves to some type of automation? A. automation B. focus C. modules D. separation
A
Which type of control chart should be used when it is possible to have more than one mistake per item? A. c-chart B. x-bar chart C. R-chart D. p-chart
A
Which of the following DOES NOT increase profit by improving quality? A. improved reputation B. higher warranty costs C. increased productivity D. flexible pricing
B
Which of the following approaches is also called a "job shop?" A. product-oriented layout B. process-oriented layout C. fixed-position layout D. work-cell layout
B
A device or technique that ensures production of a good unit every time is a A. fail-safe. B. poka-yoke. C. zero defect. D. control chart.
B
A product-oriented layout A. addresses the layout requirements of large, bulky projects such as ships and buildings. B. is organized around products or families of similar high-volume, low variety production. C. deals with low-volume, high-variety production. D. allocates shelf space and responds to customer behavior.
B
Cross-docking A. locates stock wherever there is an open location. B. avoids placing the materials or supplies in storage by processing them as they are received for shipment. C. uses the warehouse to add value to the product through component modification, repair, labeling, or packaging. D. combines orders to reduce picking time.
B
In companies such as Intel, what is the PRIMARY motivation behind the trend of shrinking office space and lower cubicle walls for individuals? A. to be able to monitor employee activities B. to get people to work more in groups C. to save money D. to assign two people to one desk because employees travel so much
B
Inspections should NOT take place: A. during the step-by-step production process. B. after costly or irreversible processes. C. at your supplier's plant while the supplier is producing. D. at your facility upon receipt of goods from your supplier.
B
In manufacturing, excess capacity can be used to A. do more setups, lengthen production runs, and drive down inventory costs. B. do more setups, shorten production runs, and drive down inventory costs. C. do fewer setups, shorten production runs, and drive down inventory costs. D. do fewer setups, lengthen production runs, and drive down inventory costs.
B
In process-oriented and fixed-position layouts, it is important to minimize the costs of A. raw material. B. material handling. C. special-purpose machinery. D. skilled labor.
B
Process capability A. exists only in theory; it cannot be measured. B. means that the natural variation of the process must be small enough to produce products that meet the standard. C. is assured when the process is statistically in control. D. exists when CPK is less than 1.0.
B
The body of knowledge about waiting lines is called A. patience discipline. B. queuing theory. C. line analysis. D. waiting science.
B
The difference between selling price and variable cost is called A. the break-even point. B. contribution. C. fixed cost. D. the bottleneck.
B
The main objective of retail layout is to A. provide for comfort, safety, and movement of information. B. maximize profitability per square foot of floor space. C. minimize total costs. D. build teams.
B
The "A" on an office relationship chart means A. absolutely unimportant. B. absolutely necessary. C. nothing; it is not used on an office relationship chart. D. across from.
B
What are the two most important cost considerations in queuing problems? A. cost of lost time waiting and cost of marketing B. cost of providing service and cost of waiting time C. cost of line management and cost of marketing D. cost of providing service and cost of marketing
B
What does EMV stand for? A. expected machine valuation B. expected monetary value C. enterprise management valuation D. expected maintenance volume
B
What is a flowchart with time added on the horizontal axis? A. process chart B. process mapping C. CNC D. service blueprinting
B
What is a successful technique used by companies such as Ingall Ship Building Corporation to avoid some of the difficult problems producing items in fixed-position layouts? A. hire time-flexible workers B. complete as much of the project as possible offsite C. use blanket purchase contracts that cover projected purchasing needs over a one-year time period D. hire cross-trained workers
B
What is a system that stores and displays information that can be linked to a geographic location? A. RFID B. GIS C. CIM D. ASRS
B
What is an electronically guided and controlled cart used to move materials? A. RFID B. AGV C. AIS D. CNC
B
What is the fundamental rethinking of business processes to bring about dramatic improvements in performance? A. process design B. process redesign C. process analysis D. process strategy
B
When the assumptions of the M/M/1, M/M/S, M/D/1, and limited-population queuing models do not hold true, there are no other approaches available to us. A. True B. False
B
Which distribution most frequently describes the arrival rate in queuing theory? A. Beta B. Poisson C. Normal D. Negative exponential
B
Which is the best statement regarding an operating characteristic curve? A. As the lot tolerance percent defective decreases, the consumer's risk also decreases. B. As the AQL decreases, the producer's risk also decreases. C. As the fraction defective decreases, the probability of accepting the lot also decreases. D. As the fraction defective increases, the probability of accepting the lot also increases.
B
Which of the following statements is NOT true regarding process redesign? A. Process redesign is also called process reengineering. B. Process redesign is also called process reinvention. C. Effective process redesign works only if the basic process and its objectives are reexamined. D. Process redesign also focuses on those activities that cross functional lines.
B
Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality? A. The operations manager should realize that the customer' expectations are the standard against which the service is judged. B. The manager may be able to influence the quality of the service but has little control over the customers' expectation. C. The tangible component of many services is important. D. Managers must expect exceptions.
B
Which of the following techniques might a service or retail organization use to make a location decision? A. transportation method B. traffic counts C. locational cost-volume analysis D. crossover charts
B
Which of the following terms describes the physical surroundings in which a service takes place, and how they affect customers and employees? A. service decor B. servicescape C. ambience D. landscape
B
Which of the following would NOT be produced or offered using a fixed-position layout? A. a hospital operating room B. a hospital emergency room C. a ship D. a highway
B
Which of the quadrants in the service process matrix has low labor intensity and low customization? A. professional service B. service factory C. service shop D. mass service
B
Which value in an office relationship chart represents "Not desirable?" A. ND B. X C. N D. 0
B
Work cells typically have A. increased raw materials inventory. B. reduced investment in machinery and equipment. C. increased work-in-process inventory. D. increased direct labor needs due to specialization.
B
Taguchi's quality loss function is based on a A. linear equation. B. quadratic equation. C. binomial distribution. D. negative exponential distribution.
B
What is training and empowering frontline employees to solve a problem immediately? A. courtesy B. employee empowerment C. service recovery D. quality circle
C
Which of the following allocates display space and responds to customer behavior? A. product-oriented layout B. office layout C. retail layout D. warehouse layout
C
A fast food restaurant is an example of: A. low customization and high degree of labor. B. high customization and high degree of labor. C. low customization and low degree of labor. D. high customization and low degree of labor.
C
As the level of service increases, the cost of waiting time: A. remains unchanged. B. first decreases, then increases. C. decreases. D. increases.
C
A fixed-position layout A. seeks the best personnel and machine utilization in repetitive or continuous production. B. allocates shelf space and responds to customer behavior. C. addresses the layout requirements of large, bulky, projects such as ships and buildings. D. groups workers, their equipment, and spaces/offices to provide for movement of information.
C
In many applications, human quality inspectors can be replaced effectively by A. FMS. B. automated storage and retrieval systems. C. vision systems. D. RFID tags.
C
Low-volume, high-variety production is best suited for which of the following process strategies? A. mass customization B. product focus C. process focus D. repetitive focus
C
Managing quality helps build successful strategies of A. differentiation, time and response. B. differentiation, low cost and service. C. differentiation, low cost and response. D. differentiation, time and service.
C
Managing quality helps build successful strategies of: A. differentiation, time and response. B. differentiation, time and service. C. differentiation, low cost and response. D. differentiation, low cost and service.
C
Most bank teller services are operated with what kind of system? A. multiple-server, multiphase B. single-server, multiphase C. multiple-server, single-phase D. single-server, single-phase
C
One hundred percent inspection: A. is practical and an excellent fit for world-class manufacturers. B. catches all of the defective parts. C. means that every part is checked to see whether or not it is defective. D. means that only good parts will be shipped to a customer.
C
The objective of warehouse layout is to A. build teams. B. provides for comfort, safety, and movement of information. C. find the optimum trade-off between handling cost and costs associated with warehouse space. D. maximize profitability per square foot of floor space.
C
What are the two most important cost considerations in queuing problems? A. cost of lost time waiting and cost of marketing: B. cost of line management and cost of marketing C. cost of providing service and cost of waiting time D. cost of providing service and cost of marketing
C
What is a means of determining the discounted value of a series of future cash receipts? A. future value B. cash flow C. net present value D. variable cost
C
What is another name for a waiting line? A. cube B. quag C. queue D. key
C
Which of the following approaches makes new capacity a larger increase at the beginning of the period? A. attempts to have an average capacity that straddles demand with incremental expansion B. leading demand with incremental expansion C. leading demand with a one-step expansion D. lagging demand with incremental expansion
C
Which of the following approaches may use subcontracting to accommodate excess demand? A. leading demand with a one-step expansion B. leading demand with incremental expansion C. lagging demand with incremental expansion D. Subcontracting should never be used to accommodate excess demand.
C
Which of the following arranges machinery and equipment to focus on production of a single product or group of related products? A. fixed-position layout B. product-oriented layout C. work-cell layout D. process-oriented layout
C
Which of the following is NOT one of the tasks of random stocking systems? A. Maintaining accurate records of existing inventory and its locations. B. Maintaining a list of "open" locations. C. Assigning certain items or classes of items to particular warehouse areas so that the total distance traveled within the warehouse is maximized. D. Sequencing items to minimize the travel time required to "pick" orders.
C
Which of the following is NOT one of the techniques for building employee empowerment? A. Build high-morale organizations. B. Develop open, supportive supervisors. C. Eliminate formal organization structures such as teams and quality circles. D. Build communication networks that include employees.
C
Which of the following is a requirement to be able to compute expected monetary value? A. each state of nature is equally likely to occur B. the probability of each decision alternative is known C. the probability of each state of nature is known D. each decision alternative needs at least two states of nature
C
Which of the following is an example of technology's impact on wholesale/retail trade industry? A. automatic toll booths B. interactive TV C. bar-coded data D. automatic teller machines
C
Which of the following measures the proportion of variation (3sigmaσ) between the center of the process and the nearest specification limit? A. process range B. process capability ratio C. process capability index D. standard deviation of the process population
C
Which of the following moves production to a large work cell that remains part of the present facility? A. focused factory B. fixed-position layout C. focused work center D. cross-docking
C
Which of the following organizations used its geographic information system to create an ideal customer profile of female homeowners with families? A. Arby's B. Home Depot C. Jo-Ann Stores D. Carvel Ice Cream
C
Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality? A. The operations manager should realize that the customer' expectations are the standard against which the service is judged. B. Managers must expect exceptions. C. The manager may be able to influence the quality of the service but has little control over the customers' expectation. D. The tangible component of many services is important.
C
Which of the following statements is NOT true? A. Selecting the best equipment requires understanding the specific industry and available processes and technology. B. Selection of a particular process strategy requires decisions about equipment and technology. C. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult. D. The selection of equipment requires considering cost, cash flow, market stability, quality, capacity, and flexibility.
C
Which of the following techniques might a service or retail organization use to make a location decision? A. crossover charts B. transportation method C. traffic counts D. locational cost-volume analysis
C
Which of the quadrants in the service process matrix has high labor intensity and high customization? A. service factory B. mass service C. professional service D. service shop
C
Which service strategy describes separating services that may lend themselves to some type of automation? A. modules B. focus C. automation D. separation
C
