ISDS 4111 quiz 8

________ play an important role in the rapid implementation of ERP systems. Select one: a. Consultants b. Data c. Software d. Hardware e. none of the above

a. Consultants

The ________ have specific knowledge about one or more of the business processes and help to coordinate and prioritize the different functional requirements of the new system. Select one: a. SMEs b. project team members c. module experts d. functional experts

a. SMEs

The ________ provide knowledge to embed business rules and input for interface and report design. Select one: a. SMEs b. IT gurus c. managers d. decision makers

a. SMEs

The ________ is/are responsible for resolving functional issues raised to the Steering Committee. Select one: a. application steward b. project manager c. project executives d. steering committee e. none of the above

a. application steward

The ________ approach to system conversion has the highest risk of the different conversion approaches. Select one: a. direct cutover b. pilot c. phased d. parallel e. none of the above

a. direct cutover

Go live readiness reviews involve ________ the current metrics related to what remains to be completed. Select one: a. documenting b. purchasing c. outsourcing d. refining

a. documenting

The ________ team determines the gaps between the ERP functionality and the business process requirements. Select one: a. functional b. change management c. development d. data migration

a. functional

The readiness process must be planned and organized well in advance of the ________ date. Select one: a. go-live b. build c. stabilization d. system transfer

a. go-live

When there are large amounts of data that need to be updated, a ________ should be available for this. Select one: a. mass update process b. ETL tool c. data correction protocol d. data scrubbing partner

a. mass update process

A web-based ________ can be a good way to add support to users during the post-implementation phase. Select one: a. order entry b. FAQ c. module portfolio d. change management document

b. FAQ

________ should start during the readiness process and continue through stabilization through to the post production support phase. Select one: a. Assessment b. Training c. Process mapping d. Data migration

b. Training

The ________ team works with end-user training, communications and support activities. Select one: a. functional b. change management c. development d. data migration

b. change management

For ERP implementations, it is best if the ________ is composed of people with a wide variety of IT and business skills. Select one: a. consulting team b. development team c. management team d. technical group e. change management group

b. development team

An ERP project is said to be a "vanilla" implementation when ________ are not allowed. Select one: a. users b. modifications c. managers d. chocolates e. none of the above

b. modifications

For their ERP implementations, some businesses ________ the server and the database environment. Select one: a. develop b. outsource c. use d. offshore

b. outsource

In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward. Select one: a. traditional b. rapid c. object-oriented d. vendor driven e. none of the above

b. rapid

Training must be provided to the system users using ________ and examples. Select one: a. DVDs b. real data c. applications d. practice systems

b. real data

The PMO must be constantly evaluating ________, managing resources and the project schedule. Select one: a. software b. risks c. vendors d. hardware

b. risks

The ability to identify and correct bad data will be part of the ________ process. Select one: a. design b. stabilization c. maintenance d. go live

b. stabilization

The ________ ERP life cycle approach has a deliverable due at the end of each stage. Select one: a. object oriented b. traditional c. rapid d. vendor driven e. none of the above

b. traditional

Most new ERP systems are ________ which provides flexible access to the applications. Select one: a. single instances b. web-based c. scalable d. network-based

b. web-based

The ________ needs to make certain that the project team activities stay synchronized and that progress is being made. Select one: a. partners b. users c. PMO d. change management team

c. PMO

The phases of the traditional SDLC include investigation, design, implementation, ________, maintenance. Select one: a. feasibility b. purchasing c. analysis d. value proposition e. ASAP

c. analysis

In the traditional ERP life cycle a gap analysis should be conducted in the ________ stage. Select one: a. investigation b. scope and commitment c. analysis and design d. acquisition and development e. implementation

c. analysis and design

System failures often occur when not enough attention is devoted to ________ management from the beginning. Select one: a. upper b. lower c. change d. shrinking e. none of the above

c. change

The ________ team customizes the systems functionality. Select one: a. functional b. change management c. development d. data migration

c. development

Most ERP vendors and consultants try to compete against each other by having different: Select one: a. databases. b. application servers. c. implementation methodologies. d. APIs. e. GUIs.

c. implementation methodologies.

The ________ understand the ERP functionality and will make the new system do what it is supposed to do. Select one: a. SMEs b. project team members c. module experts d. functional experts

c. module experts

The key software resources for ERP systems include ________, database management systems, and applications. Select one: a. maintenance software b. project management software c. system software d. browsers

c. system software

Because of the integrated nature of ERP systems, having good ________ is one of the most important factors in successful projects. Select one: a. attorneys b. executives c. teamwork d. consultants e. all of the above

c. teamwork

ERP projects often take a few ________ to implement so top management may forget some of the key benefits of the system. Select one: a. days b. months c. years d. decades e. none of the above

c. years

The PMO will probably report to the Project Executive and the: Select one: a. vendor team. b. change management office. c. owners. d. Steering Committee.

d. Steering Committee.

________ is usually the first activity to be cut when an ERP project goes over budget. Select one: a. Managing b. Consulting c. Designing d. Training e. none of the above

d. Training

Basic problems, such as password problems or user access, are usually handled by the ________ tier of the support process. Select one: a. top b. executive c. attorney d. first e. none of the above

d. first

If a ________ is in a leadership position, this will increase project risks and create problems within the team. Select one: a. team player b. manager c. SME d. individual contributor

d. individual contributor

The recent development of ________ is an attempt to solve the interfacing and integration problems associated with ERP systems. Select one: a. operating systems b. bolt-ons c. project management tools d. middleware e. AI tools

d. middleware

The PMO must balance the project ________, resources and time. Select one: a. functions b. growth c. technical requirements d. scope

d. scope

Project management is ________ focused while program management is strategically focused. Select one: a. functionally b. operationally c. historically d. tactically

d. tactically

In the go live and stabilization phases, the ________ is likely to change. Select one: a. design b. contract c. hardware vendor d. team composition

d. team composition

In the ________ phase of the traditional SDLC, the team should do a thorough analysis of the costs and benefits of the proposed system. Select one: a. maintenance b. design c. implementation d. analysis e. investigation

e. investigation