ISM quiz 1 ch 1,8,10,12

Finn designs and sells screen-printed t-shirts. He is reviewing sales data from previous years to decide which colors are the most popular, and would therefore be the best investments for his next batch of t-shirts. This is an example of _________.

BUSINESS ANALYTICS

_______________ are responsible for improving a company's competitiveness and performance across a broad spectrum of criteria. They must collect, review, and analyze information that enables them to make sound recommendations.

Business analysts

An upper-level IS manager proposes that his organization implement a system to consolidate shipping and exception data from multiple carriers so that consumers know when their purchase will ship and when it will arrive. What business strategy does this represent?

DIFFERENTIATION

_____ are people who work directly with information systems to get results.

END USERS

T/F . For someone to be a good CIO, technical ability is the most important characteristic

FALSE

T/F A set of random or unrelated tasks performed to achieve a definite outcome is called a process

FALSE

T/F An information system is a set of interrelated components that work together to collect, process, store, and disseminate information that lacks a feedback mechanism to monitor and control its operation.

FALSE

T/F Billie Jean doesn't need to consider her information system strategic plan when she chooses projects to assign to the contractors she is supervising

FALSE

T/F New technology innovations rarely influence an organization's information system strategic plan since it is so strongly determined by corporate strategy

FALSE

T/F Organizations use processes, procedures, and differentiation strategies to introduce new systems into the workplace in a manner that lowers stress, encourages teamwork, and increases the probability of a successful implementation.

FALSE

T/F The concept of a value chain is not significant to organizations unless they manufacture products

FALSE

T/F The role of a systems analyst is narrowly defined and seldom involves communications with others

FALSE

T/F The strategic planning process for Sandeep's IS organization should be the same whether the rest of the organization perceives it as a cost center, business partner, or game changer

FALSE

T/F Organizations cannot have many value chains.

FLASE

An IS manager recommends that his organization invest in improving its customer information system so as to more clearly define the target market and improve service to that market. What business strategy does this represent?

FOCUS

When the IS organization and its resources are focused on efforts that support the key objectives defined in the managers' strategic plan for the business, the organization is in _________.

ALIGNMENT

. Important functions of the chief information officer include a. employing an IS department's equipment and staff to help the organization reach its goals. b. monitoring the financial considerations of the IS department, such as return on investment. c. ensuring the organization complies with laws and regulations. d. all of these

ALL OF THESE

In the contemporary view of information systems, they are considered an integral part of the supply chain management process mainly because they: _________. a. aid in product transformation b. produce output c. provide input into the process d. all of these

ALL OF THESE

When Josephine uses an instant messaging application to ask her coworkers questions related to a presentation she is developing for an upcoming conference, she is improving her productivity using a(n) _____. a. personal information system b. workgroup information system c. enterprise information system d. interorganizational information system

workgroup information system

Leonard, a data scientist working in an information systems organization, is considering pursuing a certification in either Hadoop or Python. How would this benefit Leonard?

It may expand his career possibilities.

______________ is a model that states an organization's information systems operate within a context of people, technology infrastructure, processes, and structure.

Leavitt's Diamond

Which statement about the drivers that help set information system organizational strategy is false? a. They include the perception of the IS organization by the rest of the organization. b. They include technology innovations in hardware and software. c. They include more general organizational strategies at the corporate level. d. They include innovative thinkers inside, but not outside, the organization.

They include innovative thinkers inside, but not outside, the organization.

Common themes in setting organizational strategies include "_____." a. increase both sales and costs b. attract and retain customers c. train customer behaviors d. limit product availability

attract and retain customers

In terms of information systems, a collaboration tool that helps a team communicate, organize, plan, schedule, track, and delegate jobs would be an example of _________. a. a personal information system b. a workgroup information system c. an enterprise information system d. an organizational complement

b. a workgroup information system

In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT: a. inbound logistics. b. finance and accounting. c. marketing and sales. d. customer service.

b. finance and accounting.

A slight majority (52%) of 700 CIOs surveyed reported that their IS organization is viewed as a _____. a. cost center or service provider b. value chain c. game changer d. business partner or peer

business partner or peer

Krysta, who manages the IS organization for her company, is continually striving to expand IS services and capitalize on the latest technology developments to support her company's business plans through the coming months. Her IS organization is perceived as a _____.

business partner or peer

Tracey has an endorsement from an authority (a high-profile technology vendor) that she is capable of performing a set of tasks. What process has Tracey completed?

certification

Because Marcus works within an IS organization viewed as a cost center and service provider by the rest of his organization, one of his major goals is to _____.

consolidate IS resources and eliminate redundant functions

Fabiola's IS management team is formulating their IS strategic plan. Fabiola reminds them that they must consider _____. a. the IS organization isolated from the rest of the organization b. corporate strategy and business unit strategies c. limiting communication with lower-level managers d. previous but not future IT investments

corporate strategy and business unit strategies

. An IS manager is focusing on the people component of Leavitt's Diamond when he or she _____. a. delegates the responsibility for creating new procedures b. ensures that the IS help desk is available during work hours c. selects new IS software and service providers d. clarifies the changes in employee roles related to a new IS

ensures that the IS help desk is available during work hours

The upper-level managers at LaDonna's organization hold a traditional view of information systems, so LaDonna's major goals for her IS department include _____. a. aiding in product transformation b. ensuring effectiveness and efficiency of processes c. integrating information systems into the supply chain d. providing useful input in key value chain decisions

ensuring effectiveness and efficiency of processes

Which type of information system do organizations use to define structured interactions among employees or between the organizational and external customers, suppliers, or business partners? a. personal information system b. workgroup information system c. enterprise information system d. interorganizational information system

enterprise information system

Franklin is responsible for helping to ensure that his organization meets the Payment Card Industry Data Security Standard when handling customers' credit card information. Franklin maintains information systems with influence within the _____. a. personal sphere b. workgroup sphere c. enterprise sphere d. interorganizational sphere

enterprise sphere

One benefit of strategic planning is that it enables the most effective use of the organization's resources by _____. a. prioritizing communication b. empowering lower-level managers c. focusing them on agreed-on key priorities d. speeding delivery of products to market

focusing them on agreed-on key priorities

Francis will need to adjust his information system strategic plan when _____. a. his department requires a larger budget b. the contract with a major vendor comes up for renewal c. his firm's corporate strategy changes d. he completes a high-profile project

his firm's corporate strategy changes

What does Doug, an IS manager, consult when he needs to identify competencies for his organization to invest in? a. information system strategic plan b. high-demand certifications list c. procedural manuals d. enterprise information system

information system strategic plan

. Collaboration between two or more organizations that lowers costs and reduces manual effort among employees is enabled by a(n) _____. a. personal information system b. workgroup information system c. enterprise information system d. interorganizational information system

interorganizational information system

. In organizations where IS becomes a catalyst for achieving new business objectives unreachable without IS, IS organizational strategies _____. a. support the plans of the business b. involve using IS to achieve a competitive advantage c. react to the strategic plans of business units d. are inward looking

involve using IS to achieve a competitive advantage

Which of the following is considered a primary rather than a support process within a supply chain? a. accounting and finance b. procurement c. human resource management d. marketing and sales

marketing and sales

A certification in Cisco network LINUX/UNIX, or Check Point Firewall administration or a CISSP credential could benefit one's career in _____.

networking/security

Romanius, a programmer, would like to open up his career possibilities by taking of advantage of the knowledge and skills he already has. He has worked primarily on successful applications based on .NET in recent years. What would you suggest Romanius do?

obtain a certification in .NET development

Bubba creates a web application that allows his coworkers to generate reports providing information on sales, costs, and inventory that they need for their job functions without assistance. Bubba has developed a(n) _____. a. personal information system b. workgroup information system c. enterprise information system d. interorganizational information system

personal information system

A _______is a structured set of related activities that takes input, adds value, and creates an output for the customer of that process.

process

June and her team are planning the implementation of a new company-wide order processing information system. One of June's major concerns is the need to _____. a. collaborate with others b. comply with EDI standards c. redesign key work processes d. complete stand-alone tasks

redesign key work processes

. Which of the following is classified as a workgroup information system? a. Allan Bros, Inc.'s system that informs workers when to prune grape vines and predicts grape crop quality b. the Monterey Bay Aquarium's tool that helps staff communicate, organize, plan, schedule, and track jobs c. Kroger's ClickList system, which allows customers to choose and purchase grocery items d. Walmart's vendor-managed inventory system, which allows suppliers to manage warehouse inventory

the Monterey Bay Aquarium's tool that helps staff communicate, organize, plan, schedule, and track jobs

When an IS organization is viewed as a business partner/business peer

the strategic planning process is based on understanding the collective business plans for the next year and determining what those mean for the IS organization

When an IS organization is viewed as a cost center/service provider:

the strategic planning process is typically directed inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better.

When an IS organization is viewed as a game changer:

their strategic planning process is outwardly focused and involves meeting with customers, suppliers, and leading IS consultants and vendors to answer questions like "What do we want to be?"

The _________ is a series (or chain) of activities that an organization performs to transform inputs into outputs in such a way that the value of the input is increased.

value chain

Managers can help their organizations gain _____ through cost leadership, differentiation, or focus.

A COMPETITIVE ADVANTAGE

You might be a successful information systems worker if you _________. A. prefer a slow-paced environment where technology rarely changes B. prefer to work only on the computer and are not interested in the business C. enjoy learning new techniques and enjoy working with people D. are good at book-keeping, like an accountant

C

A high-level IS manager has his firm utilize sophisticated information systems to digitally design its products so that design defects can be detected and removed early in the process, reducing development cost. What business strategy does this represent

COST LEADERSHIP

A senior IS manager decides to invest in an information system that will reduce subcontractor labor costs for her organization by facilitating relocation of tools and materials to more optimal locations while rearranging workflows. What business strategy does this represent?

COST LEADERSHIP

A senior IS manager implements a vendor-managed inventory system that reduces both the administrative costs of managing inventory and inventory holding costs. What business strategy does this represent?

COST LEADERSHIP

Suppose you need to advise someone about getting a certification. Which of the following will be appropriate advice? a. Getting a certification is guaranteed to increase your income. b. Certifications are often vendor-specific. c. Certifications are the same as courses offered at universities. d. You need a college degree before you can take any certification exam.

Certifications are often vendor-specific.

Santiago's IS organization developed a mobile app that allows salespeople to include images of how a customer's bathroom would look with new tiles installed when they generate a quote for a customer. Santiago's IS organization is viewed as a _____.

GAME CHANGER

_____ is/are considered to be the most important element in computer-based information systems.

PEOPLE

Business analytics certifications in high demand include _____.

SAP Business Objects, Hadoop, and Ruby on Rails

41. Which component of Leavitt's Diamond defines roles, responsibilities, and lines of authority among members of the organization, which must be understood and accepted for the organization to operate successfully? a. structure b. technology infrastructure c. people d. processes

STRUCTURE

__________ encompasses all the activities required to get the right product into the right consumer's hands in the right quantity at the right time and at the right cost, from acquisition of raw materials through customer delivery.

SUPPLY CHAIN MANAGEMENT

Which of the following is NOT one of the four main components in Leavitt's Diamond? A. people b.systems C. processes d.technology infrastructure

SYSTEMS

. When IS managers introduce new systems within an organization, they often experience a rough system start-up and frustrated employees because they focus too narrowly on _____.

TECHNOLOGY INFRASTRUCTURE

One of the primary roles of a senior IS manager is to provide subordinates with leadership and direction that will help the organization achieve its goals.

TRUE

T/F If an IS organization is viewed as a cost center/service provider, its strategic planning process is typically directed inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better

TRUE

T/F Managers of the business functions most affected by the new information system have a key responsibility to ensure that the people, processes, and human structure components are fully addressed.

TRUE

T/F The strategic plan of an information system (IS) must identify those technologies, vendors, competencies, people, systems, and projects in which an organization will invest to support the corporate and business unit strategies.

TRUE

The release of a new and more powerful mobile computing device or data-crunching software package can influence the strategic plan of an information system.

TRUE

Jude, a senior executive, and the managers who report to him must make many decisions for their business units. To assist them with this, they rely on strategic planning to provide _____. a. a framework and a clearly defined direction b. the human and material resources they need c. new and loyal customers d. a reactive approach to market changes

a framework and a clearly defined direction

Tim relies on his solid analytical and decision-making skills when converting a program design he receives from Minnie, the systems analyst, to a working program written in one of the languages used at his firm. Who is Tim?

a programmer

The concept of a value chain is meaningful to tax preparers and restaurants because these businesses _____. a. require technology infrastructure b. manufacture products for retail sale c. add value to their products and services d. rely on effective human resource management

add value to their products and services