IST 305 Ch 1

27.) Approximately how many Americans access the Internet using a smartphone or tablet? A.) 194 million B.) 230 million C.) 172 million D.) 258 million E.) 118 million

A.) 194 million (WRONG)

41.) In 2017, what percent of the U.S. economy resulted from foreign trade? A.) 30 percent B.) 66 percent C.) 50 percent D.) 10 percent E.) 25 percent

A.) 30 percent

39.) How many service jobs move offshore to lower-wage countries in a typical year? A.) 300,000 B.) 30 million C.) 3 million D.) 3,000 E.) 30,000

A.) 300,000

18.) Approximately how much revenue was generated by e-commerce in 2017? A.) About $2 trillion B.) About $180 billion C.) About $1 trillion D.) About $700 billion E.) About $229 billion

A.) About $2 trillion (WRONG)

17.) Which of the following would not be a complementary asset for a solar panel manufacturer? A.) Centralized hierarchical decision making B. Government funding for green technology C.) Innovation-driven management team D.) Subsidies for adoption of solar energy E.) International solar equipment certification standards

A.) Centralized hierarchical decision making

24.) Which of the following is not one of the IT innovations changing the world of business today? A.) Cloud computing B.) Business intelligence C.) Big data D.) IoT E.) The mobile digital platform

A.) Cloud computing

10.) Which of the following statements best describes organizational culture? A.) It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization. B.) It enables the organization to transcend the different levels and specialties of its employees. C.) It encompasses the sum of beliefs and assumptions by all members. D.) It reflects the senior management's perspective on the organization and goals. E.) It allows a company to achieve greater operational efficiency.

A.) It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.

43.) Which of the following statements is not true? A.) Most PCs manufactured in China use microprocessor chips manufactured in Korea. B.) In 2017, 60 percent of Apple's revenue was generated outside of the United States. C.) Technology companies are particularly dependent on offshore revenue. D.) Eighty percent of the toys sold in the United States are manufactured in China. E.) Many Fortune 500 U.S. firms derive more than half their revenues from foreign operations.

A.) Most PCs manufactured in China use microprocessor chips manufactured in Korea.

37.) Which of the following is an example of raw data from an automobile manufacturer? A.) One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000 B.) An average of 120 Subarus sold daily in New York in 2017 C.) Annual sales of Subaru Outbacks increased 5.3 percent D.) An average sale price of $25,500 for all Subaru Outbacks sold during July 2017 in Mohegan Lake, New York E.) 1,200 Subaru Outbacks sold during the first quarter 2017 in New York

A.) One Subaru Outback sold July 27, 20176 in Mohegan Lake, New York for $24,000

35.) In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? A.) Operational management B.) Service workers C.) Knowledge workers D.) Production management E.) Middle management

A.) Operational management

9.) Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case? A.) Reduced delays in document management B.) Reduced cost of supplies C.) Survival D.) Higher customer satisfaction levels E.) Improved employee morale

A.) Reduced delays in document management

34.) Data management technology consists of which of the following? A.) Software governing the organization of data on physical storage media B.) Physical hardware and media used by an organization for storing data C.) Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system D.) Two or more computers to share data or resources E.) Hardware and software used to transfer data

A.) Software governing the organization of data on physical storage media

36.) A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A.) Survival B.) Competitive advantage C.) Improved decision making D.) Customer intimacy E.) Operational excellence

A.) Survival

28.) Which of the following statements about digital firms is not true? A.) Today, most firms are fully digital. B.) Digital firms have more flexibility to survive in turbulent times. C.) Digital firms sense and respond to their environments more rapidly than traditional firms. D.) In digital firms, time shifting and space shifting are the norm. E.) Digital firms offer extraordinary opportunities for flexible global organization and management.

A.) Today, most firms are fully digital.

5.) Sociologists study information systems with an eye to understanding: A.) how systems affect individuals, groups, and organizations. B.) how human decision makers perceive and use formal information. C.) how new information systems change the control and cost structures within the firm. D.) mathematically based models and physical technology. E.) the production of digital goods.

A.) how systems affect individuals, groups, and organizations.

11.) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: A.) information technology (IT) infrastructure. B.) information system. C.) networked environment. D.) culture. E.) data management environment.

A.) information technology (IT) infrastructure.

29.) The three activities in an information system that produce the information organizations use to control operations are: A.) input, processing, and output. B.) information, research, and analysis. C.) data, information, and analysis. D.) data analysis, processing, and feedback. E.) input, output, and feedback.

A.) input, processing, and output.

21.) Which of the following is not one of the current changes taking place in information systems technology? A.) Growing business use of big data B.) Growth in the PC platform C.) Emerging mobile digital platform D.) Increased usage of data generated by the Internet of Things E.) Growth in cloud computing

B.) Growth in the PC platform

47.) Which of the following is not one of the six strategic business objectives of information systems? A.) Improved decision making B.) Improved community relations C.) Survival D.) New products and services E.) Competitive advantage

B.) Improved community relations

23.) A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of complementary assets? A.) Social B.) Managerial C.) Governmental D.) Organizational E.) Auxiliary

B.) Managerial

1.) Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? A.) Intimacy with its suppliers B.) Managerial decision making C.) Efficiency in creation of new products D.) Employee morale E.) Compliance with regulations

B.) Managerial decision making

12.) Which of the following would be used as an input for an information system? A.) Year to date sales of products B.) Product ID, and price C.) Sales for stores in a region D.) Sales by region report E.) Marketing costs report for each product

B.) Product ID, and price

3.) In ________, raw data is systematically acquired and transformed during various stages that add value to that information. A.) the dissemination process B.) an information value chain C.) information processing D.) the firm value chain E.) the feedback process

B.) an information value chain

19.) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A.) atmosphere. B.) culture. C.) environment. D.) mission. E.) business process.

B.) culture.

38.) Output: A.) is the result of processing raw input data into meaningful information. B.) transfers data to the people who will use it or to the activities for which it will be used. C.) is information that is returned to appropriate members of the organization to help them evaluate the input stage. D.) is feedback that has been processed to create meaningful information that can be used by others. E.) converts raw input into a meaningful form.

B.) transfers data to the people who will use it or to the activities for which it will be used. (WRONG)

50.) Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real time A.) 1 and 2 B.) 1 only C.) 1, 2, and 3 D.) 1 and 3 E.) 2 and 3

C.) 1, 2, and 3

6.) Which field of study focuses on both a behavioral and technical understanding of information systems? A.) Sociology B.) Computer science C.) Management information systems D.) Economics E.) Operations research

C.) Management information systems

13.) Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? A.) Operational managers B.) Senior executives C.) Production workers D.) Knowledge workers E.) Sales executives

C.) Production workers

31.) Which of the following is an example of a social complementary asset? A.) A strong IS development team B.) Training programs C.) Technology and service firms in adjacent markets D.) Incentives for management innovation E.) Distributed decision-making rights

C.) Technology and service firms in adjacent markets

42.) All of the following are new technology-related trends in MIS except: A.) big data. B.) cloud computing. C.) co-creation of business value. D.) the mobile digital platform. E.) IoT.

C.) co-creation of business value.

49.) The Toxic Substances Control Act requires firms to retain records of employee exposure to toxic chemicals: A.) for 10 years. B.) for 5 years. C.) for 30 years. D.) for 1 year. E.) forever.

C.) for 30 years.

32.) Disciplines that contribute to the technical approach to information systems include: A.) management science, computer science, and engineering. B.) engineering, utilization management, and computer science. C.) operations research, management science, and computer science. D.) economics, sociology, and psychology. E.) computer science, engineering, and networking.

C.) operations research, management science, and computer science.

33.) Converting raw data into a more meaningful form is called: A.) analysis. B.) organizing. C.) processing. D.) feedback. E.) capturing.

C.) processing.

20.) Which of the following is an example of an organizational complementary asset? A.) Laws and regulations B.) Strong senior management C.) The Internet and telecommunications infrastructure D.) Choosing the appropriate business model E.) A collaborative work environment

D.) Choosing the appropriate business model

44.) The total number of food items with storage temperature problems is an example of which of the following? A.) Processing B.) Input C.) Raw data D.) Meaningful information E.) Feedback

D.) Meaningful information

26.) Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? A.) In-house package tracking software B.) Ability to embed UPS functions in external sites C.) Taking inventory D.) Providing package status reports to customers E.) Using information to creating plans to deal with competitors

D.) Providing package status reports to customers

2.) Which of the following best describes the primary reason for implementing a new information system, from a business perspective? A.) The system enables the firm to create new products and services. B.) The system is in use by our primary competitors. C.) The system integrates well with the Web. D.) The system will create new value for the firm, beyond its costs. E.) The system will automate key business processes.

D.) The system will create new value for the firm, beyond its costs.

16.) All of the following describe the effects of globalization except: A.) significant decreases in operating costs. B.) replication of business models in multiple countries. C.) reduction of labor costs through outsourcing. D.) increases in transaction costs. E.) ability to find low-cost suppliers.

D.) increases in transaction costs.

48.) All of the following are examples of environmental actors in an information system except: A.) suppliers. B.) competitors. C.) customers. D.) sales force. E.) regulatory agencies.

D.) sales force.

14.) The three principal levels within a business organization hierarchy are: A.) senior management, operational management, and information systems. B.) senior management, operational management, and service workers. C.) senior management, middle management, and service workers. D.) senior management, middle management, and operational management. E.) senior management, data workers, and service workers.

D.) senior management, middle management, and operational management.

45.) Which of the following is a private corporate network extended to authorized users outside the organization? A.) The Internet B.) An intranet C.) The World Wide Web D.) FTP E.) An extranet

E.) An extranet

8.) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? A.) Improved flexibility B.) Improved efficiency C.) Improved decision making D.) Operational excellence E.) Customer intimacy

E.) Customer intimacy

30.) Maintaining the organization's financial records is a central purpose of which main business function? A.) Human resources B.) Sales and manufacturing C.) Finance and sales D.) Manufacturing and accounting E.) Finance and accounting

E.) Finance and accounting

22.) Which main business function is responsible for maintaining employee records? A.) Finance and accounting B.) Middle management C.) Manufacturing and production D.) Sales and marketing E.) Human resources

E.) Human resources

25.) Personnel who design new products or services for a firm belong to which level of a business hierarchy? A.) Middle management B.) Service workers C.) Production workers D.) Data workers E.) Knowledge workers

E.) Knowledge workers

40.) Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control? A.) MIS B.) Utilization management C.) Management science D.) Computer science E.) Operations research

E.) Operations research

15.) Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? A.) E-mail B.) FTP C.) HTML D.) An extranet E.) The World Wide Web

E.) The World Wide Web

7.) Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? A.) Monitoring service levels B.) Promoting the company strategy of low-cost, superior service C.) A web-based Post Sales Order Management System D.) The use of handheld computers and networks for managing package delivery E.) The specification of procedures for identifying packages with sender and recipient information

E.) The specification of procedures for identifying packages with sender and recipient information

4.) Psychologists study information systems with an eye to understanding: A.) how systems affect individuals, groups, and organizations. B.) the production of digital goods. C.) mathematically based models and physical technology. D.) how new information systems change the control and cost structures within the firm. E.) how human decision makers perceive and use formal information.

E.) how human decision makers perceive and use formal information.

46.) Thomas Friedman's description of the world as "flat" refers to: A.) the increased use of global currencies. B.) the growth of globalization. C.) the reduction in travel times and the ubiquity of global exchange and travel. D.) the use of the Internet and technology for instantaneous communication. E.) the flattening of economic and cultural advantages of developed countries.

E.) the flattening of economic and cultural advantages of developed countries.