IST 305 Exam 1

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective? A) customer and supplier intimacy B) survival C) competitive advantage D) improved decision-making

B- Survival

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's A) data management environment. B) networked environment. C) IT infrastructure. D) information system.

C- IT infrastructure

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? A) middle management B) production workers C) knowledge workers D) data workers

C- knowledge workers

What legal mechanism protects the owners of intellectual property from having their work copied by others?

Copyright Law

Which of the following are environmental actors that interact with an organization and its information systems? A) customers b) Suppliers C) regulatory agencies D) All of these

D- All of these

An example of a business using information systems to create new products and services is A) Wal-Mart's RetailLink system. B) the Mandarin Oriental hotel's customer-preference tracking system. C) Verizon's Web-based digital dashboard. D) Apple Inc.'s iPod.

D- Apple inc's Ipod

According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are A) environment, organization, structure, tasks. B) technology, people, culture, and structure. C) organization, culture, management, and environment D) tasks, technology, people, and structure.

D- tasks, technology people and structure

______ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

Decision-support knowledge management

Which type of system would you use to determine what trends in your suppliers industry will affect your firm the most in five years?

ESS

Despite the passage of several laws defining and addressing computer crime, accessing a computer system without authorization is not yet a federal crime. T or F

False

ESSs are designed primarily to solve specific problems. True or False

False

Management information systems typically support nonroutine decision making True or False

False

The competitive forces model was created for today's digital firm T or F

False

The drawback to copyright protection is in passing stringent criteria of the nonobviousness. T or F

False

There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology. True or False

False

a hotel information system is a typical example of a management information system. True or False

False

Immanuel Kant's Categorical Imperative states that

If an action is not right for everyone to take, it is not right for anyone to take

The emergence, for amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantages.

Internet technology are universal, and therefore useable by all companies

The internet has made the protection of intellectual property

More difficult, because of the ease of copying and transmitting digitized media

NORA is a

New data analysis technology that finds hidden connections between data in disparate sources

A(n) _____________ model of informed consent permits the collection of the personal information until the consumer specifically requests that the data not be collected.

Opt-out

______can be induced by tens of thousands of repetition under low- impact loads

RSI

The more any given resource is applied to production, the lower the marginal gain in input, until a point is reached where the additional inputs produce no additional output. This is referred to as

The law of diminished returns

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

The specification of procedures for identifying packages with sender and recipients information

Which of the following best describes how new information systems result in legal gray areas?

They result in new situations that are not covered by old law

Which systems are typically a major source of data for other systems?

Transaction processing system

Information supplied by an enterprise system is structured around cross-functional business processes.

True

Internet advertising is growing at approximately 10 percent a year

True

Research has shown that only 25% of firms are able to align their information technology with their business goals

True

The idea driving synergies is that when the output of some units can be used as inputs to other units the relationship can lower cost and generate profit

True

The most common type of computer-related RSI is CTS. T or F

True

Applications that allows managers to interactively manipulate current and historical data to discover patterns and trends that will help their decision-making are referred to as

business intelligence

A _________ is an activity at which a firm excels as a world-class leader

core competency

The key elements of an organization are people, structure, business processed, politics and

culture

Which of the following occupations would NOT be categorized as an interaction job?

engineer

____________ are private corporate networks extended to authorized users outside the organization.

extranets

_____ is output returned to appropriate members of the organization to help them evaluate or correct the input stage

feedback

maintaining the organization's financial records is a central purpose of which main business function?

finance and accounting

IT _________includes the strategy and policies for using information technology within an organization.

governance

Capital and _________ are the primary production inputs that the organization uses to create products and services

labor

The four major types of competitive strategies are

low-cost leadership; product differentiation, focus on market niche, and customer and supplier intimacy

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

management information system

Which of the following roles falls into the duties of an information system manager

managing data entry staff

Investments in organization and management, such as investments in new business models and training, are also known as

organizational and management capital

As discussed in the chapter opening case, which of the four generic strategies did Verizon employ to combat the competition offered by ATT?

product differentiation

Mintzberg classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a

professional bureaucracy

In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of

property rights and obligations

In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of

quality of life

The introduction of new technology has a

ripple effect raising new ethical, social, and political issues

In a(n) _____perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

sociotechnical

Computer_________consist of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

software

A __________Activity is part of the organization's infrastructure, human resources, technology, and procurement that makes the delivery of the firm's product or services possible

support

The effect of the internet has been to raise bargaining power over supplies

true

The _________model highlights the primary or support activities that add a margin of value to a firm's product or services where information systems can best be applied to achieve a competitive advantage

value chain