IT 360 exam 3 (10,11,12)
About ________ percent of the United States GDP is produced by the knowledge and information sectors
55
Which of the following is not one of the Simon's four stages of decision making?
Analysis
Which of the following is the last step in the knowledge management value chain?
Apply
________ refers to businesses selling goods and services electronically to individuals
B2C e-commerce
eBay is an example of
C2C e-commerce
What is the first value-adding step in the knowledge business value chain?
Data and information acquisition
Which of the following are the three major types of knowledge management systems?
Enterprise-wide knowledge management systems, KWS, and intelligent techniques
A structured decision cannot be made by following a well-defined set of procedures. "Feel" or intuition is necessary
False
Disintermediation provides major benefits to the distributor
False
Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level
False
Information asymmetry exists when there is more information about one product than there is about a similar product
False
Intellectual property refers to all forms of human expression, both tangible and intangible
False
Price transparency refers to the ability of consumers to discover what merchants actually pay for products
False
Retail consumer e-commerce is growing at single-digit rates
False
Switching costs are the merchants' costs of changing prices
False
The design phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization
False
The first stage in Simon's decision-making process model is the design stage
False
The third stage in Simon's description of decision making is implementation
False
Which of the following does not describe the dimensions of knowledge in a firm?
It is subject to the laws of diminishing returns
Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called:
KWS
Which of the following statements is not an accurate description of the importance of knowledge to a firm?
Knowledge is unconditional
Which of the following statements best describes the relationship between collaboration and knowledge management?
Knowledge is useful only when shared with others
Which of the following would not be considered semistructured knowledge?
Request for proposals
Which of the following systems support a manager's role as leader of an organization?
Telepresence systems
What event marked the beginning of e-commerce?
The first paid advertisements placed on a Web site
3-D printers can produce fully functioning components, such as working batteries and LEDs
True
A structured decision is repetitive and routine, for which known procedures provide solutions
True
All previous mass media in modern history, including the printing press, use a broadcast model where content is created in a central location by experts
True
Both structured and unstructured documents can contain knowledge
True
Document management systems are essentially large databases
True
E-commerce refers simply to the use of the Internet and the Web to transact business
True
In general, for digital goods, the marginal cost of producing another unit is about zero
True
Structured decision making is most prevalent at lower organizational levels
True
The Internet shrinks information asymmetry
True
The choice phase of Simon's decision-making model includes choosing among solution alternatives
True
Traditional online marketing, such as display ads, is still the majority of all online marketing
True
________ uses the community provider Internet business model
All of the following are unique features of e-commerce technology, except
Universality
Which type of decision is deciding whether to introduce a new product line?
Unstructured
Which quality dimension of information is concerned that the data values of an information source fall within a defined range?
Validity
A MOOC is:
a type of online course
In which of the following Internet business models does a merchant create an online digital environment that enables people with like interests to share information?
community provider
The text defines ________ as the flow of events or transactions captured by an organization's system
data
The ________ phase of decision making finds or recognizes a problem, need, or opportunity
intelligence
When managers represent their company in the outside world and perform symbolic duties, they are acting in their:
interpersonal role
All of the following managerial roles can be supported by information systems except:
negotiator
The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of:
organizational and management capital
The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce technology?
richness
Transaction brokers
save users money and time by processing online sales transactions
Checking store inventory is an example of a(n) ________ decision
structured
If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision
structured
Which type of decision is calculating gross pay for hourly workers?
structured
The text defines ________ as expertise of organizational members that has not been formally documented
tacit knowledge
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
unstructured
