IT Foundations, Test C
An NTFS folder named Research is backed up on a regular basis. You restore the folder onto another hard drive but notice that the file permissions were not restored. What is the MOST likely reason this happened? A. The files were restored on a FAT partition B. File permissions were not saved during a backup C. An error occurred while restoring the files D. The original files were encrypted
A. The files were restored on a FAT partition
Beverly has contacted you stating that her computer will not boot and keeps beeping. Which components must pass a computer's POST before an OS will load? Choose three. A. The video card B. The HDD C. The NIC D. The CPU E. The memory F. The keyboard
A. The video card D. The CPU E. The memory
You have begun the process of replacing the CPU in your computer by physically installing the CPU. You must ensure that the motherboard recognizes the new CPU. What should you do first? A. Update the firmware B. Update the driver C. Access the motherboard vendor's website to find out if the CPU is compatible with the motherboard D. Contact the motherboard vendor to inquire about compatibility
A. Update the firmware
You need to configure your Android phone so that you can receive your Yahoo email on the device. What information would you need to provide? A. email address, password, IMAP server mail.yahoo.com, SMTP server smtp.mail.yahoo.com B. device's IP address, password, IMAP server mail.yahoo.com, SMTP server smtp.mail.yahoo.com C. A. email address, password, IMAP server mail.yahoo.com, SMTP server ftp.mail.yahoo.com D. email address, password, IMAP server mail.yahoo.com
A. email address, password, IMAP server mail.yahoo.com, SMTP server smtp.mail.yahoo.com
You are responsible for managing your research department's network. This network uses RG6 coaxial cabling. Which of the following statements is TRUE regarding this network? A. Its signal quality is not as good as that of RG59 coaxial cable B. It should be used in situations that require lower frequencies than 50 MHz C. It is thicker than RG59 coaxial cable D. It doesn't have a foil shield
C. It is thicker than RG59 coaxial cable
What is the term for an application that is accessed over the internet as opposed to being installed on a local device? A. PaaS B. IaaS C. SaaS D. Resource pooling
C. SaaS
Jack has several areas in office where he needs to install cabling. He has coaxial cable on hand, and he would like to use splitters to connect the different computers and areas. If he runs multiple splitters, which effects should he anticipate? (Choose all that apply.) A. More collisions B. Fewer collisions C. Signal loss D. Connection speed issues E . Service quality issues
C. Signal loss D. Connection speed issues E . Service quality issues
Which improvement does IPv6 provide over the current IP addressing scheme? Choose two. A. The IP address is increased from 64 bits to 128 bits with simpler auto-configuration of addresses. B. The IP address is increased from 128 bits to 156 bits with simpler auto-configuration of addresses. C. The IP header options allow more efficient forwarding and less rigid length limits. D. A new type of address is used to deliver a packet to a specific address node. E. Header fields have been made mandatory to reduce processing requirements. F. Some header fields have been dropped or made optional.
C. The IP header options allow more efficient forwarding and less rigid length limits. F. Some header fields have been dropped or made optional.
Alice needs to connect many external drives to her PC. Which of the following expansion cards would enable her to connect the largest number of devices? A. Thunderbolt card B. FireWire expansion card C. USB expansion card D. Riser card
C. USB expansion card
You need to obtain the IP address for your local Windows computer. Which tool should you use? A. telnet B. nslookup C. ipconfig D. ping
C. ipconfig
Last year, your department replaced all of the desktop computers with laptops. Recently, your company adopted a new minimum standards policy that requires a memory upgrade for the majority of the new laptops. Which type(s) of memory could be installed in the new laptops? Choose all that apply. A. CRIMMS B. RIMMS C. DIMMS D. SIMMS E. Micro-DIMM F. So-DIMM
E. Micro-DIMM F. So-DIMM
Your company recently had to call in a service representative to repair a laser printer. During this service call, the representative explains that the laser printer's charge or primary corona was having problems. What is the main purpose of this laser printer component? A. To write the image on the drum B. To melt the toner into the paper C. To neutralize the charge on the paper D. To coordinate the components to print a page E. To apply a uniform negative charge to the photosensitive drum F. To charge the paper
E. To apply a uniform negative charge to the photosensitive drum
You are showing a new IT technician how to install portable computer components. You want to demonstrate which devices can be removed and re-installed without using screws or disassembling the computer. Which device satisfies this requirement? A. Hard drive B. Memory C. Battery D. Processor
C. Battery
Your computer only boots with a bootable DVD. It is not able to boot without a bootable DVD. What could be the possible reasons for this problem? Choose two. A. Bad CPU B. Bad RAM C. Corrupt OS D. Bad hard disk
C. Corrupt OS D. Bad hard disk
Susan has just been hired as your new tech support. You are explaining different RAM types to her. Which RAM technology would you tell her fetches 4 bits of data per clock cycle and uses 1.8 V to operate? A. SGRAM B. DDR SDRAM C. DDR2 SDRAM D. SDRAM
C. DDR2 SDRAM
You are providing consulting services for a client who plans to purchase a large number of printers that can print multipart forms. Which printer type should you advise him to consider? A. Inkjet B. Thermal C. Dot matrix D. Laser
C. Dot matrix
You need to assemble a new computer. You have an AMD Opteron processor. Which of the following CPU sockets will NOT support this? A. 940 B. F C. FM1 D. AM2
C. FM1
You work in a customer call center. Martin is on the phone asking about the difference between SSDs, hybrids, and magnetic HDs for his laptop. He is going to use it for web surfing, emailing, and creating documents. Which hard drive would provide the BEST performance and reliability? A. eSATA external drive B. Magnetic HD C. Hybrid D. SSD
D. SSD
You have replaced the memory in a laptop computer. What would cause the reported memory to be lower than the actual physical memory? A. Parity B. Cache C. ECC memory D. Shared video memory
D. Shared video memory
Steven's computer includes a hard drive that connects to the computer's motherboard using a 7-wire cable with a single interface. Which hard drive interface is used by Steven's disk drive? A. Serial ATA B. IDE C. EIDE D. SCSI
A. Serial ATA
You want to set up a wireless network with data throughput of 54 Mbps. Which two wireless specifications will provide a data throughput of 54 Mbps? A. 802.11g B. 802.11 C. 802.11a D. 802.11b
A. 802.11g C. 802.11a
A user named Brad calls and reports that he is unable to connect to a file server on your 100BaseT network, although he is able to connect to folders on other computers. A single hub exists on the network. Which hardware problems should you investigate? Choose two. A. A defective NIC in the file server B. An improper termination C. A defective hub port D. A defective NIC in Brad's computer
A. A defective NIC in the file server C. A defective hub port
A user needs to transport a 1,100 MB file. Which media types could be uses? Choose two. A. DDS-3 B. CD C. CD-RW D. DVD+R
A. DDS-3 D. DVD+R
You clear a paper jam from the tray in a laser printer. However, the printer still indicates a jam. What step should you perform next? A. Physically open and close the top assembly B. Run the diagnostic software C. Look for another jam in the paper tray D. Look for another jam in the pressure roller area
A. Physically open and close the top assembly
You bought a monochrome laser printer two years ago. The printer has gradually stopped feeding paper. Which printer component should you check first? A. Pickup roller B. Fuser roller C. Pressure roller D. Transfer roller
A. Pickup roller
You have purchased a new 20-pin power supply to replace one that failed. However, the motherboard only has a 24-pin connector. What should you do? A. Plug the 20-pin power supply into the motherboard, leaving pins 11, 12, 23, and 24 on the motherboard unconnected B. Change the setting on the voltage selector switch C. Purchase a motherboard with a 20-pin power connector D. Plug the 20-pin power supply into the motherboard, leaving pins 1, 2, 13 and 14 on the motherboard unconnected E. Purchase a 24-pin power supply
A. Plug the 20-pin power supply into the motherboard, leaving pins 11, 12, 23, and 24 on the motherboard unconnected
You are troubleshooting a problem with a Windows computer. When you boot up the computer, you hear the hard disks start, the computer beeps once, and everything appears normal except the display. The display is blank. You confirm that the monitor's power switch is on and the monitor is plugged in. What should you do next to troubleshoot this problem? A. Replace the monitor B. Replace the video card C. Replace the power supply D. Install new video display drivers
A. Replace the monitor
You are assessing several computers to decide on a purchase for your company. Which CPU-to-front-side bus ratio would provide better performance? A. 5:1 B. 2:1 C. 3:1 D. 4:1
B. 2:1
A user complains that his computer is taking a long time to boot. During the boot process, you observe that the hard drive activity light is staying on. You discover that the hard drive is nearing its maximum capacity. The computer contains a single 150 GB hard drive. What should you do? A. Defragment the hard drive B. Add an identical hard drive and configure a RAID 0 volume C. Add an identical hard drive and configure a RAID 1 volume D. Add an identical hard drive and configure a RAID 5 volume
B. Add an identical hard drive and configure a RAID 0 volume
Your laptop computer, which typically draws 2 amps under normal usage, has a rechargeable nickel-cadmium (NiCad) battery that provides 150 minutes of battery power. Lately, the laptop runs out of power after only 30 minutes of use. Which actions should you take to extend the time your computer can operate on battery power? Choose two. A. Run fewer applications while using battery power B. Clean the battery terminals C. Configure APM D. Perform several cycles of discharging and recharging the battery E. Use a charging device with a higher output voltage
B. Clean the battery terminals D. Perform several cycles of discharging and recharging the battery
When Kevin was hired, he inherited a box of different types of RAM. Which RAM would you ask him to set aside if you needed to increase the number of data wires available from 64 to 128? A. Double-sided B. Dual-channel C. Single-channel D. Single-sided
B. Dual-channel
Management has mandated that hard disks installed in servers provide the best disk performances and speed. You need to ensure that you purchase hard disks that conform to this mandate. Which factors should you consider? Choose all that apply. A. Higher latency time B. Faster seek time C. Higher rate of revolutions per minute D. Bigger disk geometry E. Higher disk capacity
B. Faster seek time C. Higher rate of revolutions per minute
You are teaching a class on repair and maintenance of laser printers. Which components are parts of a laser printer? Choose all that apply. A. Ribbon B. Fuser C. Main control board D. Platen
B. Fuser C. Main control board
Audrey travels for business three to four days a week and is not always near power outlets. She needs a solution for when her laptop battery dies. What would you recommend she do? Choose all that apply. A. Purchase an extra power cord B. Purchase a portable battery bank made to charge laptops C. Purchase an extra laptop battery D. Change the power settings on her laptop to consume less power
B. Purchase a portable battery bank made to charge laptops C. Purchase an extra laptop battery
You are the network administrator for your company. A user reports that he cannot access network resources from his computer. He was able to access the resources yesterday. While troubleshooting his computer, you find that his computer is issued an Automatic Private IP Addressing (APIPA) address. All the network equipment in the user's computer is functioning properly because you are able to access the user's computer from a remote computer. What is most likely the problem? A. The DNS server is down B. The DHCP server is down C. The computer is configured with an alternate IP address D. The computer is configured with a static IP address
B. The DHCP server is down
Your printer is printing fuzzy text with white lines running through it. You need to clean the clogged print head of your inkjet printer. Which two activities can you undertake to immediately clean the clogged print head? A. Replace the ink cartridge with a new ink cartridge B. Turn the inkjet printer off and then on C. Replace the nozzle D. Replace the platen E. Run the printer management utility provided with the printer
B. Turn the inkjet printer off and then on E. Run the printer management utility provided with the printer
What is the operating range for Class 2 Bluetooth devices? A. 100 meters (328 feet) B. 1 meter (3 feet) C. 10 meters (33 feet) D. 200 meters (656 feet)
C. 10 meters (33 feet)
You are an IT technician for your company. The company has 10BaseT, 100BaseT, and 1000BaseT networks that are interconnected. What is the maximum segment distance for data transmissions on these networks? A. 50 meters (164 feet) B. 185 meters (607 feet) C. 500 meters (1,640 feet) D. 100 meters (328 feet) E. 25 meters (82 feet)
D. 100 meters (328 feet)
You need to set up a network that needs to span multiple buildings. For this reason, you want to use the cabling that supports the longest maximum cable length. Which network topology provides this? A. 100BaseT B. 10Base5 C. 10Base2 D. 10BaseF
D. 10BaseF
Which of the following is a valid APIPA address? A. 192.168.16.45 B. 172.16.4.36 C. 10.1.1.131 D. 169.254.2.120
D. 169.254.2.120
The primary hard drive in your Windows computer has failed. You purchase a new hard drive and install it in your computer. What should you do first? A. Change the hard drive configuration settings in the Disk Management utility B. Format the hard drive C. Partition the hard drive D. Change the hard drive configuration settings in the computer's BIOS
D. Change the hard drive configuration settings in the computer's BIOS
An IBM computer is giving one long beep and one short beep when turned on. The computer does not boot up. What should you do to troubleshoot the problem? A. Check the CPU B. Reconnect the keyboard C. Check the video adapter card D. Check the motherboard
D. Check the motherboard
You replace the toner cartridge in a laser printer. Now, all printouts have black specks on both sides. Which action should you take first? A. Check the fuser assembly and fuse B. Realign the transfer corona C. Replace the toner cartridge D. Clean the interior of the printer
D. Clean the interior of the printer
A user complains that the image on his monitor flickers a lot. This flickering occurs no matter which application the user has opened. What should you do? A. Replace the monitor B. Configure the video card driver to use a lower refresh rate C. Upgrade the video card drivers D. Configure the video card drivers to use a higher refresh rate
D. Configure the video card drivers to use a higher refresh rate
You are nearing the completion of an upgrade that involves implementing new network infrastructure and upgrading the operating systems running on your network servers. Currently, static IP addresses and HOSTS files are used. The upgrade has included implementing DNS, implementing DHCP, and moving servers and other resources to a new location with new IP addresses. However, you cannot access the resources that were moved using their host names from any of the client workstations. You can access them by their IP addresses. What should you do first? A. Configure DHCP to supply a different range of IP addresses to the workstations B. Import the workstations' names and address mapping to DNS C. Enable NetBIOS over TCP/IP D. Delete the HOSTS file on each workstation
D. Delete the HOSTS file on each workstation
You have implemented a hardware firewall on a small office network. You need to ensure that all HTTP packets are automatically sent to the web server. What should you do? A. Enable QoS B. Enable NAT C. Enable port triggering D. Enable port forwarding
D. Enable port forwarding
Your company has a wireless network for its small office network. The wireless network does not broadcast its SSID. You configure a user's Windows Vista computer to connect to the wireless network by manually setting the SSID. You need to ensure that the user's computer does not send probe requests to discover if the wireless network is in range. What should you do? A. Ensure the Connect automatically when this network is in range option on the Connections tab of the wireless connection is selected B. Ensure the Connect even if the network is not broadcasting option on the Connections tab of the wireless connection is selected C. Ensure the Connect automatically when this network is in range option on the Connections tab of the wireless connection is cleared D. Ensure the Connect even if the network is not broadcasting option on the Connections tab of the wireless connection is cleared
D. Ensure the Connect even if the network is not broadcasting option on the Connections tab of the wireless connection is cleared
You notice that the pages coming out of your laser printer have toner that you can brush off. Which printer component is MOST likely causing the problem? A. Toner cartridge B. Pickup roller C. Photoreceptor D. Fuser assembly
D. Fuser assembly
A user contacts you about a problem with her notebook computer. The battery for her notebook computer will no longer hold a charge. She removed the battery, but the computer will not work when plugged into the AC outlet. A new battery is on order, but will not arrive until next week. The user needs the computer to be operational for a meeting tomorrow. You want to provide the easiest method to restore operation. What should you instruct her to do? A. Change the battery setting in the computer's BIOS. B. Fully charge the old battery overnight, and then boot the computer. C. Wait until the new battery arrives next week. D. Re-insert the depleted battery in the computer, and then boot the computer
D. Re-insert the depleted battery in the computer, and then boot the computer
You are a desktop administrator for Nutex Corporation. Your organization uses Ethernet cable to connect network resources. A user reports that she is unable to access network resources on her portable computer. The portable computer is connected to the company's network using an Ethernet cable. When you test the cable using a time-domain reflectometer (TDR), the signal returns too early. What should you do? A. Reroute the network cable B. Replace the network adapter C. Reinstall the network adapter D. Replace the network cable
D. Replace the network cable
