ITA 2
b
A(n) _______________________ collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. a. transaction system b. enterprise system c. automatic reporting system d. management information system
a
The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is: a. Unix. b. Linux. c. Mac OS. d. COBOL.
a
Which of the following is not an IT infrastructure service component? a. Operating system software b. Computing platforms to provide a coherent digital environment c. Physical facility management to manage the facilities housing physical components d. IT management services to plan and develop the infrastructure and provide project management
b
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? a. ESS b. TPS c. MIS d. DSS
c
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? a. ESS b. TPS c. MIS d. DSS
a
Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? a. ESS b. TPS c. MIS d. DSS
d
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? a. ESS b. TPS c. MIS d. DSS
c
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making? a. TPS b. Extranets c. KMS d. CRM
a
_______________________ uses a set of integrated applications to address all aspects of the customer relationship. a. CRM b. MIS c. CLE d. CLU
a
Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions, are referred to as: a. software packages. b. mashups. c. outsourced. d. open source.
