ITA202 Tổng hợp
d
The total elapsed time, from the beginning of a business process to the end of the process, is called: a. completion time. b. requisition-to-pay. c. fulfillment. d. cycle time.
b
The use of digital technology and the Internet to execute the major business processes in the enterprise is called: a. e-commerce. b. e-business. c. enterprise applications. d. MIS.
a
The use of information systems because of necessity is: a. survival. b. improved business practices. c. competitive advantage. d. improved flexibility.
d
These systems are designed to support organization-wide process coordination and integration. a. Decision-support systems b. Management information systems c. CRM d. Enterprise applications
c
These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance: a. management information systems. b. transaction processing systems. c. decision-support systems. d. knowledge management systems.
a
These systems are typically a major source of data for other systems: a. transaction processing systems. b. management information systems. c. executive support systems. d. decision-support systems.
b
These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content: a. transaction processing systems. b. executive support systems. c. management information systems. d. decision-support systems
c
To monitor the status of internal operations and the firm's relations with the external environment, managers need _________ systems a. decision-support b. knowledge c. transaction processing d. management information
c
Toyota Motor Europe's vehicle orders management system allows it to improve efficiency by basing vehicle production on: a. superior forecasts of regional demand. b. actual customer orders. c. improved decision making. d. customer preferences.
b
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of: a. improved flexibility. b. improved decision making. c. improved efficiency. d. customer and supplier intimacy.
b
What is the most important benefit of an enterprise application? a. Enabling speed of communicating b. Enabling business functions and departments to share information c. Enabling a company to work collaboratively with customers and suppliers d. Enabling cost-effective, e-business processes
d
What type of information system is an intranet most easily adapted to: a. CRM. b. MIS. c. TPS. d. KMS.
d
Which field of study focuses on both a behavioral and technical understanding of information systems? a. Sociology b. Operations research c. Economics d. Management information systems
b
Which main business function is responsible for maintaining employee records? a. Sales and marketing b. Human resources c. Finance and accounting d. Manufacturing and production
d
Which of the following are environmental actors that interact with an organization and its information systems? a. Customers b. Suppliers c. Regulatory agencies d. All of the above
d
Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time? a. 1 only b. 1 and 2 c. 2 and 3 d. 1, 2, and 3
c
Which of the following is a cross-functional business process? a. Hiring an employee b. Identifying a customer c. Fulfilling a customer order d. Creating an invoice
c
A __________ is a senior manager who oversees the use of IT in the firm. a. CEO b. CFO c. CIO d. CTO
c
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets? a. Managerial b. Governmental c. Social d. Organizational
c
A finance and accounting information system aids operational management with: a. establishing long term investment goals. b. profit planning. c. accounts receivable. d. budgeting.
c
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective? a. Customer intimacy b. Operational excellence c. Survival d. Improved reporting
b
A hierarchy: a. is based on a clear-cut division of labor. b. is composed primarily of experts trained for different functions. c. is a pyramid structure of rising authority and responsibility. d. all of the above.
c
A managerial element in the UPS tracking system described in the chapter is: a. taking inventory. b. providing package status reports to customers. c. the decision to use automation. d. in-house package tracking software.
d
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: a. knowledge management systems. b. transaction processing systems. c. executive-support systems. d. management information systems.
c
A sales and marketing information system aids middle management employees in: a. tracking sales. b. planning new products and services. c. analyzing sales performance. d. preparing sales forecasts.
a
A sales and marketing information system aids operational management in: a. tracking sales. b. planning new products and services. c. analyzing sales performance. d. preparing sales forecasts.
b
A(n) _______________________ collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. a. transaction system b. enterprise system c. automatic reporting system d. management information system
b
An example of a business using information systems for customer and supplier intimacy is: a. Wal-Mart's RetailLink system. b. the Mandarin Oriental hotel's customer-preference tracking system. c. Verizon's Web-based digital dashboard. d. Apple Inc.'s iPod.
a
An example of a business using information systems to attain operational excellence is: a. Wal-Mart's RetailLink system. b. the Mandarin Oriental hotel's customer-preference tracking system. c. Verizon's Web-based digital dashboard. d. Apple Inc.'s iPod.
d
An example of a business using information systems to create new products and services is: a. Wal-Mart's RetailLink system. b. the Mandarin Oriental hotel's customer-preference tracking system. c. Verizon's Web-based digital dashboard. d. Apple Inc.'s iPod.
a
An example of a social complementary asset is: a. technology and service firms in adjacent markets. b training programs. c. distributed decision-making rights. d. all of the above.
a
An example of an organizational complementary asset is: a. using the appropriate business model. b. as collaborative work environment. c. laws and regulations. d. all of the above.
c
An example of raw data from a national chain of automobile stores would be: a. an average of 13 Toyotas are sold daily in Kentucky. b. 30 percent increase in Toyota RAV 4 sales during September in Kentucky. c. 1 Toyota RAV4 sold March 3, 2005 in Louisville, Kentucky. d. all of the above.
a
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: a. decision making and control in an organization. b. communications and data flow. c. managers analyzing the organization's raw data. d. the creation of new products and services
a
An organizational element in the UPS tracking system described in the chapter is: a. the specification of procedures for identifying packages with sender and recipient information. b. monitoring service levels. c. promoting the company strategy of low-cost, superior service. d. the use of handheld computers and networks for managing package delivery.
b
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to: a. invest in technology. b. adopt a new business model. c. invest in complementary assets. d. modernize their information value chain.
c
As discussed in the chapter case on Tupperware, what major change precipitated Tupperware's need to implement a new information systems strategy? a. Move into overseas operations b. Merger c. Business model change d. Change in suppliers
e
Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to attract customers, what would be the best use of information technology from the list below: a. Use IT to increase supplier loyalty. b. Use IT to increase operational efficiency. c. Use IT to create new products and business models. d. Use IT to help survive government reporting requirements. e. Use IT to achieve customer intimacy
a
BioSense, the application developed by the CDC to report on disease trends, would be best classified as a(n): a. management information system. b. transaction processing system. c. decision-support system. d. executive-support system.
d
Budgeting is typically a feature of an information system serving: a. operational management. b. sales and marketing. c. senior management. d. middle management.
a
Business processes: a. include informal work practices. b. are used primarily for sales and accounting functions. c. are governed by information technology. d. are logically related tasks used primarily by operational personnel.
a
Buying or selling goods over the Internet is called: a. e-commerce. b. e-business. c. an intranet. d. an extranet.
c
Compensation analysis is an example of: a. finance and accounting information systems. b. enterprise application information systems. c. human resources information systems. d. sales and marketing information systems.
d
Concur Expense Service software, described in the Interactive Session: Management as software that automates the travel and entertainment expense-reporting process, would be classified as a(n): a. ESS. b. DSS. c. finance and accounting system. d. human resources system.
b
Converting raw data into a more meaningful form is called: a. capturing. b. processing. c. organizing. d. feedback.
c
Data management technology consists of: a. the physical hardware and media used by an organization for storing data. b. the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. c. the software governing the organization of data on physical storage media. d. the hardware and software used to transfer data.
b
Decision-support systems are often referred to as: a. business information systems. b. business intelligence systems. c. business analysis systems. d. business modeling systems.
d
Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to this type of system: a. management. b. transaction processing. c. executive support. d. decision-support.
c
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective? a. Improved flexibility b. Improved business practices c. Competitive advantage d. Survival
b
Disciplines that contribute to the technical approach to information systems are: a. computer science, engineering, and networking. b. operations research, management science, and computer science. c. engineering, utilization management, and computer science. d. management science, computer science, and engineering.
d
ESS are specifically designed to serve this level of the organization: a. operational. b. end-user. c. middle management. d. senior management.
c
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? a. Middle management b. Production workers c. Knowledge workers d. Data workers
c
Equipment scheduling and facilities maintenance are functions of: a. finance and accounting systems. b. human resources systems. c. manufacturing and production systems. d. sales and marketing systems.
a
Executive support systems are information systems that support the: a. long-range planning activities of senior management. b. knowledge and data workers in an organization. c. decision-making and administrative activities of middle managers. d. day-to-day processes of production
a
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called: a. the information value chain. b. the IT value chain. c. information processing. d. feedback.
c
How would you best categorize the types of systems Kia implemented in their defect early warning system? a. A TPS to store basic data about vehicles, parts, sales, and warranties, and an MIS to create reports on the data b. A TPS to store basic data about vehicles, parts, sales, and warranties, and a DSS for high-level analysis and forecasts c. An MIS to create reports from existing TPSs and a DSS for high-level analysis and forecasts d. A production and manufacturing system to record basic data about faulty parts and a DSS for high-level analysis and forecasts
d
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is: a. middle management. b. service workers. c. production management. d. operational management.
b
In a hierarchical organization, the upper levels consist of: a. managerial and professional employees. b. managerial, professional, and technical employees. c. professional and operational employees. d. managerial, professional, and operational employees
a
Key corporate assets are: a. intellectual property, core competencies, and financial and human assets. b. production technologies and business processes for sales, marketing, and finance. c. knowledge and the firm's tangible assets, such as goods or services. d. time and knowledge.
b
Kia's difficulties in getting a complete picture of defects in their cars illustrates: a. the difficulties in creating accurate tracking systems. b. the challenges posed by having multiple information systems that are not linked. c. the difficulties in complying with government regulations. d. the compromises made in drawing accurate reports from poorly planned information systems.
a
Maintaining the organization's financial records is a business function of: a. accounting. b. finance. c. sales. d. marketing.
c
Many hospitals are described in the BioSense case study as being reluctant to implement BioSense. The organizational challenges that dissuade some hospitals from using the BioSense program include: a. the incompatibility of the hospital's information systems to the BioSense system. b. the costs of standardizing information. c. concerns regarding responsibility for managing a pandemic. d. all of the above.
d
Market research is an activity associated with the: a. finance and accounting function. b. human resources function. c. manufacturing and production function. d. sales and marketing function.
c
The average number of tickets sold daily online is an example of: a. input. b. raw data. c. meaningful information. d. output.
c
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: a. data management environment. b. networked environment. c. IT infrastructure. d. information system.
a
Order data for baseball tickets and bar code data are examples of: a. raw input. b. raw output. c. customer and product data. d. sales information.
d
Output: a. is feedback that has been processed to create meaningful information. b. is information that is returned to appropriate members of the organization to help them evaluate the input stage. c. transfers data to the people who will use it or to the activities for which it will be used. d. transfers processed information to the people who will use it or to the activities for which it will be used.
c
Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having: a. poor relationships with suppliers. b. poor relationships with customers. c. inadequate information. d. surplus of information.
b
Pricing analysis is an example of: a. a sales and marketing information system serving senior management. b. a sales and marketing information system serving middle management. c. a finance and accounting information system serving senior management. d. a finance and accounting information system serving middle management
d
Promoting the organization's products or services is a responsibility of the: a. finance and accounting function. b. human resources function. c. manufacturing and production function. d. sales and marketing function.
b
Psychologists study information systems with an eye to understanding: a. how systems affect individuals, groups, and organizations. b. how human decision makers perceive and use formal information. c. how new information systems change the control and cost structures within the firm. d. the production of digital goods.
c
The costs for firms operating on a global scale have been drastically reduced by: a. networking technology. b. investments in organizational complementary assets. c. the Internet. d. the rise of digital content.
a
Senior management uses finance and accounting information systems to: a. plan long-term profits. b. decide where to locate new facilities. c. forecast sales trends. d. control the firms' financial resources.
a
Sociologists study information systems with an eye to understanding: a. how systems affect individuals, groups, and organizations. b. how human decision makers perceive and use formal information. c. how new information systems change the control and cost structures within the firm. d. the production of digital goods.
a
The advantage of a having a centralized information services department, which operates as a separate department similar to other departments is: a. that this is more likely to produce more compatible systems and more coherent long-term systems development plans. b. that this lowers costs of technology purchases. c. that systems are built that directly address that function's business needs. d. that systems are built that can function independently and more efficiently.
c
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control is: a. management science. b. MIS. c. operations research. d. utilization management.
c
The fact that online advertising revenues are growing at 30% a year, while offline traditional advertising is growing at about 5% a year, suggests that: a. Internet advertising is very inexpensive. b. offline traditional advertising is not very effective. c. the Internet is transforming the traditional advertising business model. d. new technologies are more efficient at selling to customers.
c
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called: a. information systems literacy. b. information systems architecture. c. management information systems. d. information technology infrastructure.
a
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: a. culture. b. environment. c. atmosphere. d. values.
d
The hardware and software used to transfer data in an organization is called: a. data management technology. b. networking and data management technology. c. data and telecommunications technology. d. networking and telecommunications technology.
c
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: a. improved efficiency. b. customer and supplier intimacy. c. survival. d. competitive advantage.
c
The principal liaison between the information systems groups and the rest of the organization is a(n): a. programmer. b. information systems manager. c. systems analyst. d. CTO.
b
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and: a. improved flexibility. b. improved decision making. c. improved business practices. d. improved efficiency.
d
The term "management information systems" designates a specific category of information systems serving: a. integrated data processing throughout the firm. b. transaction process reporting. c. employees with online access to historical records. d. middle management functions.
c
The three activities in an information system that produce the information organizations use to control operations are: a. information retrieval, research, and analysis. b. input, output, and feedback. c. input, processing, and output. d. data analysis, processing, and feedback
b
The three principle levels within a business organization hierarchy are: a. senior management, operational management, and service workers. b. senior management, middle management, and operational management. c. senior management, operational management, and information systems. d. senior management, middle management, and service workers.
d
Which of the following types of organizing the information systems function would you be most likely to find in a small company with 50 employees? a. As departments within each functional area b. As a separate, centralized department c. Represented within each major division of the company d. None of the above
c
Which of the following types of organizing the information systems function would you be most likely to find in a very large, multinational corporation? a. As departments within each functional area b. As a separate, centralized department c. Represented within each major division of the company d. None of the above
a
Which of the following would not be used as an input for an information system? a. Digital dashboard b. Handheld computer c. Bar-code scanner d. Cell phone
b
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? a. ESS b. TPS c. MIS d. DSS
c
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? a. ESS b. TPS c. MIS d. DSS
a
Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? a. ESS b. TPS c. MIS d. DSS
d
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? a. ESS b. TPS c. MIS d. DSS
c
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making? a. TPS b. Extranets c. KMS d. CRM
a
You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? a. Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed b. CRM, to maintain easily accessible customer records to minimize the time spent looking for client data c. KMS, for minimizing redundant work on similar clients d. Marketing system, for improving sales levels
b
You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system(s) will best meet these needs? a. TPS b. TPS with DSS capabilities c. TPS with MIS capabilities d. TPS with ESS capabilities
c
You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? a. CRM b. Enterprise system c. Extranet d. Intranet
b
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs? a. An intranet with KMS capabilities b. An extranet with KMS capabilities c. A TPS with KMS capabilities d. A sales and marketing information system
a
_______________________ uses a set of integrated applications to address all aspects of the customer relationship. a. CRM b. MIS c. CLE d. CLU
b
___________________________ is the process that integrates supplier, manufacturer, distributor, and customer logistics processes. a. Collaborative distribution b. Supply-chain management c. Reverse logistics d. Enterprise planning
