ITCConvewrting raw dat

Which of the following may lead to competitive advantage? 1. New products, services, and business models; 2. Charging less for superior products; 3. Responding to customers in real ti

1 2 and 3

________ allows you to communicate with avatars using text messaging. A virtual world Screen sharing A large audience Webinar Collaborative writing Telepresence

A virtual world

Approximately how much revenue was generated by e-commerce in 2017? About $1 trillion About $180 billion About $700 billion About $229 billion About $2 trillion

About $700 billion

Which of the following is a private corporate network extended to authorized users outside the organization? The Internet An extranet An intranet FTP The World Wide Web

An extranet

A ________ is a senior manager who oversees the use of IT in the firm. CTO CKO CIO CEO CFO

CIO

Which of the following is a routine question that might be answered by an MIS system? Forecasting new industry trends Compare planned to actual sales for each quarter Calculating the best trucking routes for product delivery Creating a new product Estimating the effect of changing costs of supplies

Compare planned to actual sales for each quarter

Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems? TPS SCM ESS MIS DSS

ESS

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? MIS Intranet CRM Extranet Enterprise system

Extranet

Which of the following is not one of the current changes taking place in information systems technology? Growth in cloud computing Increased usage of data generated by the Internet of Things Emerging mobile digital platform Growth in the PC platform Growing business use of big data

Growth in the PC platform

Which of the following is not one of the six strategic business objectives of information systems? Improved decision making Competitive advantage New products and services Survival Improved community relations

Improved community relations

Which of the following statements is not true? Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms. Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017. In 2017, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment. In 2017, American businesses spent $500 billion on business and management consulting and information technology services. Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies.

In 2017, American businesses spent $500 billion on business and management consulting and information technology services.

Data collected at checkout counters in a grocery store is an example of: processing. information systems. feedback. output. input

Input

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true? It was designed to share information with fans. It uses RFID sensors to record player movements. It helps coaches make decisions during a game. It was designed to increase fan involvement. It was primarily designed to increase sales of food and beverages

It was primarily designed to increase sales of food and beverages

Personnel who design new products or services for a firm belong to which level of a business hierarchy? Production workers Knowledge workers Data workers Service workers Middle management

Knowledge workers

A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of complementary assets? Social Governmental Organizational Managerial Auxiliary

Managerial

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? Senior executives Operational managers Knowledge workers Sales executives Production workers

Production workers

Data management technology consists of which of the following? Two or more computers to share data or resources Physical hardware and media used by an organization for storing data Software governing the organization of data on physical storage media Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system Hardware and software used to transfer data

Software governing the organization of data on physical storage media

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? TPS TPS with DSS capabilities TPS with ESS capabilities DSS with MIS capabilities TPS with MIS capabilities

TPS with MIS capabilities

Which of the following statements about digital firms is not true? Digital firms have more flexibility to survive in turbulent times. Today, most firms are fully digital. Digital firms offer extraordinary opportunities for flexible global organization and management. In digital firms, time shifting and space shifting are the norm. Digital firms sense and respond to their environments more rapidly than traditional firms.

Today, most firms are fully digital.

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? DSS KMS TPS MIS ESS

ess

Order fulfillment involves all of the following business processes except: checking the customer's credit. shipping the product. making customers aware of the product. submitting the order. assembling the product.

making customers aware of the product

According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment. psychological microeconomic behavioral macroeconomic sociotechnical

micro

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? ESS TPS CRM MIS DSS

mis

Key business objective behind PCL construction

reduced delays in document management

Data management tech consists of

software governing the organization of data

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage. bargaining power new entrant rivalry competitive forces value chain

value chain

_______ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. A wall display A MUD Video conferencing A virtual world E-mail

video conferencing

American access internt

194

The four major types of enterprise applications are: ERP, SCM, DSS, and CRM. SCM, CRM, DSS, and KMS. TPS, MIS, DSS, and ESS. ERP, SCM, CRM, and KMS. SCM, CRM, ESS, and KMSs.

ERP Enterprise Resource Planning , SCM Supply Chain Managment, Customer relation Managment CRM, and KMS Knowledge Managment .

What is the most important function of an enterprise application? Increasing speed of communicating Enabling inventory and supply chain management Enabling cost-effective e-business processes Enabling a company to work collaboratively with customers and suppliers Enabling business functions and departments to share information

Enabling business functions and departments to share information

Which of the following is a firm's CPO responsible for? Enforcing the firm's information security policy Making better use of existing knowledge in organizational and management processes Acting as liaison between the information systems group and the rest of the company Ensuring that the company complies with existing data privacy laws Overseeing the use of information technology in the firm

Ensuring that the company complies with existing data privacy laws

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management? MIS SCM Enterprise applications DSS CRM 1 points

Enterprise applications

________ systems are also known as enterprise systems. Decision-support Resource planning Enterprise support Enterprise resource planning Management information

Enterprise resource planning

Maintaining the organization's financial records is a central purpose of which main business function? Human resources Sales and manufacturing Finance and accounting Finance and sales Manufacturing and accounting

Finance and accounting

Which of the following statements about network economics is not true? From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. Uber is an example of a business model that is based on the principle of network economics. The law of diminishing returns does not always apply to every situation. Information technology can be strategically useful from a network economics perspective. In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.

In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? CRM TPS MIS KMS An extranet

KMS KNowledge

An ESS supports which of the following? Knowledge and data workers in an organization Transactional needs of the organization Decision making and administrative activities of middle managers Day-to-day processes of production Long-range planning activities of senior management

Long-range planning activities of senior management

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules? CRM DSS MIS UPS TPS

MIS Managment Information system

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? Compliance with regulations Managerial decision making Employee morale Efficiency in creation of new products Intimacy with its suppliers

Managerial decision making

Producing a bill of materials is a business process in which of the following functional areas? Research and development Sales and marketing Manufacturing and production Finance and accounting Human resources

Manufacturing and production

Which of the following statements about business processes is not true? Business processes are typically unaffected by changes in information systems. Business processes are usually ensconced in an organization's culture. A business firm is a collection of business processes. Business processes are a collection of standard operating procedures. Business processes influence the relationship between an organization and information technology.

Business processes are typically unaffected by changes in information systems.

Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete? Network economics model Demand control model Competitive advantage model Agency costs model Competitive forces model

Competitive forces model

The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? Customer intimacy Operational excellence Improved flexibility Improved efficiency Improved decision making

Customer intimacy

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? Customer intimacy Improved decision making Survival Operational excellence New products and services

Customer intimacy

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? Transaction processing system Reverse logistics system Enterprise planning system Collaborative distribution system Supply chain management system

Supply chain management system

A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? Survival Improved decision making Creation of new products Customer intimacy Operational excellence

Survival

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? MIS KWS TPS BIS DSS

TPS transaction processing

Which of the following is an example of a social complementary asset? Incentives for management innovation Technology and service firms in adjacent markets Training programs Distributed decision-making rights A strong IS development team

Technology and service firms in adjacent markets

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? The collaboration matrix IBM Notes Virtual meeting system Cloud collaboration The time/space collaboration and social tool matrix

The time/space collaboration and social tool matrix

In ________, raw data is systematically acquired and transformed during various stages that add value to that information. an information value chain the feedback process information processing the firm value chain the dissemination process

an information value chain

Which of the following is an example of an organizational complementary asset? The Internet and telecommunications infrastructure A collaborative work environment Strong senior management Laws and regulations Choosing the appropriate business model

choosing appropriate business model

All of the following are new technology-related trends in MIS except: IoT. cloud computing. co-creation of business value. the mobile digital platform. big data.

co-creation of business value

how much did American business info systems software 2017

1 trillion

In 2017, what percent of the U.S. economy resulted from foreign trade? 25 percent 66 percent 30 percent 10 percent 50 percent

30 percent

How many service jobs move offshore to lower-wage countries in a typical year? 3 million 30,000 3,000 30 million 300,000

300,000

Which of the following best illustrates the use of information systems to focus on market niche? A bookseller selling an e-book reader that reads only the bookseller's books. A department store creating specialized products for preferred customers. A restaurant chain analyzing local sales figures to determine which menu items to serve. A car manufacturer's website that lets you customize the features on the car you are purchasing. A clothes manufacturer expanding its offerings to new styles.

A department store creating specialized products for preferred customers.

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin? A CRM, to maintain easily accessible customer records to minimize the time spent looking for client data A marketing system, for improving sales levels A TPS, to help manage all daily activities and transactions A KMS, for minimizing redundant work on similar clients An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? Monitoring service levels Promoting the company strategy of low-cost, superior service The specification of procedures for identifying packages with sender and recipient information The use of handheld computers and networks for managing package delivery A web-based Post Sales Order Management System

The specification of procedures for identifying packages with sender and recipient information

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: culture. mission. business process. environment. atmosphere.

culture

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? TPS RPS KMS DSS MIS

dss

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?A) ESSB) TPSC) MISD) CRME) DSS

dss

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. e-business MIS SCM enterprise applications e-commerce

e-business

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. management information transaction processing knowledge management enterprise automatic reporting

enterprise

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? ESS MIS SCM CRM TPS

ess

The Toxic Substances Control Act requires firms to retain records of employee exposure to toxic chemicals: for 10 years. for 5 years. for 30 years. for 1 year. forever.

for 30

Sociologists study information systems with an eye to understanding: the production of digital goods. mathematically based models and physical technology. how human decision makers perceive and use formal information. how new information systems change the control and cost structures within the firm. how systems affect individuals, groups, and organizations.

how systems affect individuals, groups, and organizations

All of the following describe the effects of globalization except: reduction of labor costs through outsourcing. replication of business models in multiple countries. significant decreases in operating costs. ability to find low-cost suppliers. increases in transaction costs.

increases in transaction costs.

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: culture. information technology (IT) infrastructure. information system. networked environment. data management environment.

information technology (IT) infrastructure.

An information systems manager: acts as liaison between the information systems group and the rest of the organization. translates business problems into information requirements. oversees the company's security policy. manages data entry staff. writes software instructions for computers.

manages data entry staff.

The term management information systems refers to a specific category of information systems serving: integrated data processing throughout the firm. employees with online access to historical records. the information technology function. middle management functions. transaction process reporting.

middle management functions

The term management information systems refers to a specific category of information systems serving: the information technology function. middle management functions. employees with online access to historical records. transaction process reporting. integrated data processing throughout the firm.

middle management functions.

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories? TPS ESS MIS KMS DSS

mis

Disciplines that contribute to the technical approach to information systems include: management science, computer science, and engineering. operations research, management science, and computer science. computer science, engineering, and networking. economics, sociology, and psychology. engineering, utilization management, and computer science.

operations research, management science, and computer science.

The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as organizational: culture. politics. business processes. structure. environments.

politics

Converting raw data into a more meaningful form is called:

processing

Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of: divisionalized bureaucracies. adhocracies. entrepreneurial structures. machine bureaucracies. professional bureaucracies.

professional bureaucracies.

Walmart's continuous replenishment system allows it to do all of the following except: transmit orders to restock directly to its suppliers. provide mass customization. fine-tune merchandise availability. keep costs low. better meet customer demands.

provide mass customization.

All of the following are environmental actors except sales force, regulatory agencies, customers, suppliers, competitors

sales force

The three principal levels within a business organization hierarchy are: senior management, data workers, and service workers. senior management, middle management, and service workers. senior management, operational management, and information systems. senior management, operational management, and service workers. senior management, middle management, and operational management.

senior management, middle management, and operational management.

In a hierarchical organization, the upper level consists of: scientists. knowledge workers. data workers. senior management. professional employees.

senior management.

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: strengthen management controls over employees simplify business processes set up activist groups for change give employees more opportunities to innovate. increase product innovations from lower down in the organization.

strengthen management controls over employees

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. e-business e-commerce any computerized technology the Internet and networking technologies telecommunications

the Internet and networking technologies

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. the Internet and networking technologies any computerized technology e-commerce telecommunications e-business

the Internet and networking technologies

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional value, is referred to as: the law of diminishing returns. supply and demand. virtual economics. network inelasticity. the point of no return.

the law of diminishing returns.

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? Time zones Permissions Privacy Language Corporate culture

time zones

A(n) ________ is typically a major source of data for other systems. TPS KMS MIS ESS DSS

tps

All of the following are examples of business intelligence systems except a system that: focuses on problems that are unique and rapidly changing. summarizes and reports on a company's basic operations. compares total annual sales figures for specific products to planned targets. addresses nonroutine decisions. tracks the flows of materials in a factory.

tracks the flows of materials in a factory.

Output: is feedback that has been processed to create meaningful information that can be used by others. is information that is returned to appropriate members of the organization to help them evaluate the input stage. is the result of processing raw input data into meaningful information. transfers data to the people who will use it or to the activities for which it will be used. converts raw input into a meaningful form.

transfers data to the people who will use it or to the activities for which it will be used.

A virtual company: uses networks to link people, assets, and ideas. uses Internet technology to maintain a networked community of users. uses Internet technology to maintain a virtual storefront. is limited by traditional organizational boundaries. provides entirely Internet-driven services or virtual products.

uses networks to link people, assets, and ideas.

Total number of food items with storage temp problems is an example of

Meaningful information

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? Operational efficiency New products and services Customer intimacy Survival Competitive advantage

Operational efficiency

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? Operational excellence New products and services Survival Improved decision making Customer intimacy

Operational excellence

Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control? Utilization management Computer science Management science Operations research MIS

Operations research