ITE questions and problems part 2

What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?

Disk Utility

Chad, a level on call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next?

Document the reason the customer called and create a support ticket. Escalate the customer to a level two technician.

What can help control the effect of RFI on a wireless LAN?

Ensure the wireless network is on a different frequency than the offending source

Once a technician understands a customer complaint, it is common to ask a close-ended questions. What is an example of a close ended question?

Is this the first time the error occurred?

which type of network spans a single building or campus and provides services and applications to people within a common organizational structure?

LAN

What characterizes a DDoS attack

Many host participate in a coordinated attack

What is the default file system used during a fresh installation of windows 7?

NTFS

Which expansion card can assist in troubleshooting a computer problem when no video is available?

POST card

when a use tries to run a program, a missing or corrupt DLL message is displayed. What are two possible solutions to this problem?

Run sfc/scannow in safe mode and reinstall the program that is associated with the corrupt DLL file.

What is a characteristic of a computer power connector?

SATA power connector is used to connect to a hard disk drive or an optical drive

What is the next troubleshooting step after a theory of probable cause has been established?

Test the theory to determine cause.

Which two operations can help prevent a mobile device from being tracked without permission?

Turn off GPS when not in use and disable or remove apps that allow connections to the GPS

What is a characteristic of the open source license of an Application Software?

allows users to modify and share the source code.

What guideline should be followed when establishing a password security policy?

an expiration period should be established so that passwords frequently change

what are the four layers in the TCP/IP reference model?

application, transport, internet and network access

A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area?

avoid lifting the equipment using the strength in your back and lift the equipment with your legs and knees

PC keeps freezing after 5 minutes of use. What is a probable cause of the computer problem?

cpu fan is not functioning

Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?

documentation of the problem and its solution

What factor should be taken into consideration more with laptops than with desktops?

environmental control

Why is a full format more beneficial than a quick format when preparing for a clean OS installation?

full format will delete files form the disk while analyzing the disk drive for errors

Which three components are typically found in a laser printer maintenance kits?

fuser assembly, pickup rollers, and transfer rollers

What are three benefits of computer preventive maintenance?

improvement in data protection, extension of life of the components and reduction in the number of equipment failures

A technician wants to allow user to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?

make the users members of a group called back up operators

After a windows operating system has been installed, which program would a technician use to select the programs that will run at startup?

msconfig

Users in an office complain that the network printer is printing vertical lines on all pages. What is likely cause of this problem?

printer has an incorrect ip address

Why do laptop computers use CPU throttling techniques

reduce the heat that the cpu may generate

a user notices that some of the programs are installed before upgrading windows to a new version no longer function properly after the upgrade. What can the use do to fix this problem?

run the programs in compatibility mode

What are three features provided by the TPM module

security for user authentication information, application license protection and storage of digital certificates

What is the first step an administrator should take when splitting a single partition into multiple partitions

shrink the partition

a technician is troubleshooting a windows 7 computer that displays an "invalid boot disk" error message what would be the most likely action the technician should perform to correct the issue?

use system recovery options to select the correct active partition

Which two PC settings can be configured using the BIOS setup utility?

virtualization support and boot sequence