ITN 106 CHAPTER 14
A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?
Services Console
Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?
Performance Monitor
On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?
Details
A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?
Open Task Manager and end the process associated with the application.
What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?
Performance Monitor
In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?
Processes
You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue?
Research the error message on the web.
A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?
Resolution
What Windows utility can be used to find out what processes are launched at startup?
System Configuration
A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?
System Restore
A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?
System Restore is turned off.
A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?
The malware removal process changed the file association for the .doc file type.
A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?
The operating system or driver is causing the issue.
A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?
The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.
A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue?
The user must open the command-line interface using Run as administrator.
A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message?
The user must run the command using an elevated command prompt.
A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?
Uninstall the application.
A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?
Update network settings.
A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?
Use the Services Console to stop and start the Spooler service.
A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?
Use the tasklist utility to locate the PID for the explorer.exe process.
Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?
Users
Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)
Verify the SOHO router is powered on and the port LEDs indicate connectivity, Verify the network cable between the computer and router is connected and not damaged.
A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool?
mdsched.exe
A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?
mmc.exe
