Leadership

Which of the 3 basic sources of conflict is the toughest to overcome

Conflict over values

3 reasons for making a decision

Crisis, Non crisis, Opportunities

For brainstorming to be effective, certain principles have to be followed, which of he following is NOT one of the principles

Critical analysis of each idea

The measurable component of a behavioral objective which sets the minimum standard for success

Degree

What is decision making

Identifying problems and opportunities in an attempt for resolution

Diagnosing the problem is part of which of the seven steps of problem solving

Identifying the problem

What is leadership

Interpersonal relationship influences exercised by people through communication toward the attainment of a goal

During which part of the preparation stage is emphasis placed on hiring the proper staff for the job

Risk Management

During the priming the group stage as a leader a good way to demonstrate that one respects his/her followers is to learn their names

True

One of the keys to increasing communication effectiveness is to speak and/or write to the level of the audience

True

Research has shown that women are better at decoding nonverbal messages such as body linage than men

True

The goal of handling conflict is to create a win win relationship

True

When asking what if the leader should focus on setting the mood and increasing motivation so that the leadership is easy

True

When developing perceptions of others, the majority of perception is based on

Visual cues such as hygiene and appearance

4 techniques from handout keys to good listening that one can do to improve their listening skills

Want to listen, act like a good listener, react, stop talking

Which of the approaches to handling conflict is the most preferred

collaboration

What is problem solving

decision making that occurs when something goes around

Which of the leadership styles would be most appropriate when the main objective of the situation is causing the followers to take their own initiative

laissez-fair

According to research, what percentage of all oral communication is ignored

75%

The class of leader which is typically responsible for fiscal management as well as the development of the agencies philosophy, goals, objectives, policies and resources is

Administrative

Good communication is a matter of

All of the above

Group conflict can be caused by

All of the above

Leaders may use avoidance as an approach to handling conflict if

All of the above

An autocratic style of leadership is most appropriate for which of the following situations

All of the above (an emergency when a quick decision must be made, a situation which is out of control, when working with a large group that has a low capability level)

The purpose of debriefing after an activate is to

All of the above (determine if group reached objectives, define the meaning of the activity, help group apply learning to life)

What is a conflict

An expressed struggle between two or more interdependent people who perceive differences in goals

Which of the following approaches to conflict can result in a lose lose situation

Avoidance, Compromise

When deciding upon the appropriate leadership style a leader should look at 3 conditions (factors) that will influence his/her choice

Characteristics of the group/followers, nature of task, characteristics of leader

When listening to understanding facts and ideas, a person is demonstrating which type of active listening

Compromise

Participatory leadership is also known as

Democratic Leadership

The purpose of the first step in problem solving determine the objectives of the solution is to

Determine how far the current situation is from the ideal situation

Programmed decisions are most likely to be made by which of leaders

Direct

What is a problem

Discrepancy between actual state and desired or ideal state

Which of the following is NOT a component of behavioral objective

Drills

Of the ways that a leader is identified, which of the following is how the president of the US is chosen

Election

Conflicts only detract from an experience and do not have any benefits

False

Critical listening involves relationships and feelings

False

In the case study Halloween Fracas, we learned that the evaluation stage of problem solving the riots occurred at Halloween because of such issues of anonymity, alcohol and reputation

False

Pitch is the aspect of par verbal communication that refers to ones accent

False

When a leader is speaking to share or give information, they are involved in the persuasion type of oral presentation

False

Research indicates that groups who have lower skill, knowledge and processing levels work well and are productive under a laissez-faire style of leadership

False- Autocratic

An appropriate way to divide ones group into teams is to use captains

False- Creativity

According to Hersey and Blanchard's situational theory, as groups capabilities increase the demand for direct leadership increases

False- Decreases

When giving directions to the group, the acronym SMART should be used as a guideline

False- KISS

The three components of transformational leadership are contingent reward, active management by exception, and passive management by exception

False- Transactional

Scientific research has proven that people are "born-leaders"

False- has not

Response by the receiver that gives the sender an idea of how they are doing is

Feedback

When an effective leader scans the room as they talk to invite feedback and keep the participants engaged they are using phonemics as a form of body language

Flase

Which type of leadership styles would be appropriate for a group where neither quality or quantity of their work is priority

Laissez-faire

According to Fiedlers Contingency Theory, the most important element in choosing the appropriate leadership style is

Leader- Group Relationship

Which later leadership theory places leadership on a continuum that ranges from exploitive autocratic to participative leadership styles

Likert System of Management Theory

Which form of par verbal communication is commonly used to prevent interruptions and hold the speakers turn as a communicator

Miscellaneous sounds

Which type of decision is made when no previously determined rules have been established or the established rules are ..

Non-programmed

Which type of decision by definition offers potential for organizational gain if appropriate action is taking

Opportunity

To increase excitement and enthusiasm within a group a leader could

Paint the walls in hot colors such as red, orange or yellow

3 examples of nonverbal communication

Posture, facial expressions, eye contact

3 stages of successful direct leadership

Preparation, priming the group, delivery

Which of the following three types of behavior objective refers to the development skill

Psychomotor

3 learning domains

Psychomotor, cognitive, affective

The ability to paraphrase and summarize demonstrates which skill needed to improve listening

Reflecting

The leadership is based upon the premise that the leaders main priority and motivation is to serve others and it is characterized by 10 traits

Servant leadership

All of the following ways are ways of miscommunication EXCEPT

Speaking or writing to the level of your audience

Which element of Fiedlers Contingency Theory is based upon the idea that the clearer goals are the easier it is for the leader to exert influence

Task structure

The area of research which indicates that leaders are born with given personality and physical appearance characteristics which make them leaders

Trait theories

Leadership that changes the nature or function of others so that the become more concerned with the group rather than personal interest is

Tranformational leadership

Which of the contemporary leadership theories suggest that leadership is based upon an exchange between the leader and the followers which suggests that if the followers acknowledge the leader then the leader will give the followers recognition for their efforts

Transactional Leadership

According to Likerts System of Management, a benevolent autocratic leader would say to his/her follower, "do it please"

True

An example of competition approach to conflict management would be if Barry has a ball and Fred wants the ball, he pushes Barry down and takes it

True

Approximately 93%-95% of all organizational problems stems from or can be traced to ineffective communication

True

As Americans, we prefer to have a personal space around us of 18-36 inches

True

Conceptual tasks or functions involve recreation leadership skills such as incorporating activities for people with disabilities, envisioning a better agency mission, and the development of professional philosophy

True

Emblers such as thumbs up and V sign are examples of

nonverbal communication