Leadership and Team Building - Quiz 7-2

Shane works in IT support, and he is expected to be polite and patient even when faced with rude and irrational demands. This is causing undue stress on him. What is he experiencing? Select one. Question options: Genuine acting Affect-driven behavior Cognitive dissonance Deep acting

Cognitive dissonance

Which of the following is a good way to improve your self-management skills? Select one. Question options: Count to 10 before reacting. Accept feedback from others. Reflect on things that cause strong reactions. Practice listening skills.

Count to 10 before reacting.

As a team leader, which is a guideline to follow when giving feedback to a team member? Select one. Question options: Criticize in private. Hold routine check-in meetings. Start team meetings by giving your feedback. Handle team conflicts personally and immediately.

Hold routine check-in meetings.

How is emotional intelligence different from intelligence quotient? Select one. Question options: It remains stable over time. It doesn't affect academic success. It is a number based on intelligence tests. It is a better indicator of job performance.

It is a better indicator of job performance.

Strategies for improving ____ include being open, acknowledging another's feelings, and showing that one cares. Select one. Question options: Self-efficacy Self-management Relationship management Psychological capital

Relationship management

What refers to a person's ability to understand their feelings from moment to moment? Select one. Question options: Self-talk Self-management Self-efficacy Self-awareness

Self-awareness

What refers to the ability to control your emotions and is also dependent on your self-awareness ability? Select one. Question options: Self-talk Self-efficacy Self-management Social awareness

Self-management

What is the ability to understand general cues that affect others? Select one. Question options: Social awareness Self-management Self-talk Self-awareness

Social awareness

Which of the following would be the best way to increase self-awareness skills? Select one. Question options: Spend time thinking about our emotions. Avoid things that may cause a strong reaction. Observe others' actions and reactions. Avoid self-talk.

Spend time thinking about our emotions.

Which of the following is likely to need the most amount of emotional labor and cause higher levels of stress? Select one. Question options: Genuine acting Deep acting Surface acting Procrastination

Surface acting