Leadership and Theories ch 8 - 9
How many people should participate in a brainstorming group?
5-7
Which of the following is true about solutions in problem solving?
A solution's continuing impact must be determined.
Which model to reduce stress is concerned with the causal role played by inner dialog?
A-B-C
The _______ ______ occurs when an individual suggests that the group engage in a particular activity that no one really wants to do, but true opinions are only voiced after the activity is over.
Abilene paradox
Paraphrasing the sender's message is part of which way to improve active listening skills?
Actively interpret the sender's message.
Which of the following is not descriptive of self-talk of people who are nonassertive?
Affirming
______ is an effort to attain objectives by attacking or hurting others.
Aggression
Which person is likely to have higher stress levels?
An individual who limits social interactions in order to focus on his career.
In which type of an organization is creativity likely to be more difficult?
An organization that is highly bureaucratic
Which of the following is true of assertive people?
Assertive people seek their objectives even when faced with another person's objections.
______ is the behavioral opposite of both acquiescence and aggression.
Assertiveness
In an organizational context, which of the following is the final step of problem solving?
Assessing the impact of the implemented solution
The phrase 'yes, but....' is associated with which of the four ways to improve active listening skills?
Avoiding becoming defensive.
Which of the following is not a good to way to speak up for what you need?
Be indirect about what you need.
Elizabeth needs extra help on an upcoming project. Which of the following is the best way to request the extra help from her boss?
By stating that the task requires two people to complete in the required time
According to the Potter and Rosenbach Followership Model, which type of follower is often motivated to become a subject matter expert in their organization?
Contributor
Which of the following is not one of the types of followers in the Potter and Rosenbach Followership Model?
Criticizer
Identify relaxation techniques that can be used for effective stress management. (Check all that apply.)
Deep breathing Progressive muscle relaxation
Which of the following is not true of defensive behavior and effective listening?
Defensive behavior can increase followers' subsequent willingness to pass additional unpleasant information to the leader.
Which of the following is not a benefit of having a credible leader?
Employees are more likely to leave the company over the next two years.
The A-B-C Model breaks stressful events into a sequence including all of the following except
External symptoms
True or false: Nonverbal responses from followers are not an effective means for a leader to assess the effectiveness of two-way communications.
False
True or false: One can be an effective listener even if one does not pay attention to a speaker's nonverbal signals.
False
The Potter and Rosenbach Followership Model is based upon which of the following?
Follower performance levels and the strength of the leader-follower relationship
Which of the following depicts opposing forces that tend to perpetuate a present state of affairs?
Force field analysis
Who among the following are most likely to engage in passive listening? (Check all that apply.)
Gabriella who thinks about the next thing she needs to tell a speaker Adrian who seldom focuses on understanding a speaker
Which of the following is not a technique to implement if you recognize that your stress level is getting too high?
Have a few drinks to relax
Assertive people are clear in their own minds and with others about what they believe and what they want. One of the easiest ways to do this is to use the pronoun "_____" when you speak.
I
Which of the following is not part of the systems view of communication?
Identification
Which of the following should be considered to schedule the meetings less frequently.
If the potential benefits outweigh the costs.
When should leaders provide pertinent materials to meeting participants?
In advance of a meeting
Which of the following does not contribute to a healthy lifestyle?
Insufficient sleep
Which of the following is not a good way to actively interpret the sender's message?
Interrupt only when you know you are making an important point.
All of the following are good ways to say no except
Invent an excuse
Based on the systems view of communication, identify a true statement about feedback concerning whether a message was understood by a receiver.
It is an outcome of the previous steps in the communication process.
Who among the following are most likely to listen to a speaker actively? (Check all that apply.)
Ivan who tries to put the speaker's message into his own words Deborah who scans the speaker for various nonverbal signals
Which of the following is not true?
Meeting participants should not know who else will be attending.
Which of the following is not true of attending to the sender's nonverbal behavior?
Nonverbal behavior always reinforces verbal behavior.
The best way to select a solution is ____________
On the basis of established criteria
Which of the following is not a good relaxation technique for an individual on a job interview?
Physical exercise
Which of the following does not describe people who tend to be creative?
Practical
Identify a person who is most likely to engage in passive listening.
Priscilla who thinks how bored she is in listening to a speaker
Which of the following can make a meeting more successful?
Providing interim summaries of the group's discussion.
Which of the following is not a good way for a leader to use her power to enhance creativity?
Punish mistakes
Which of the following are true about the role of relationships in effective stress management? (Check all that apply.)
Social supports of various kinds can reduce job stress. People with close ties to others tend to be healthier than those with weaker ties.
Which of the following should be a priority in a meeting?
Sticking to the agenda
Which of the following is not true of stress?
Stress always has a negative effect on people.
Which listener is demonstrating active listening skills?
The individual who has established eye contact with the speaker
Which of the following are guidelines one should follow as part of the first step in solving a problem in organizational settings? (Check all that apply.)
The statement of the problem should not imply any particular solution to be the correct one. Scapegoating or blaming individuals or groups for the problem should be avoided.
Which of the following is not true of assertive individuals?
They act in an angry and loud manner.
Identify a true statement about group members with similar experiences, values, and preferences compared to the members of more diverse groups.
They are less likely to develop a vast variety of solutions to a problem.
Which of the following is not true of leaders with high levels of credibility?
They do not encourage ethical discussions of work issues.
According to the Potter and Rosenbach followership model, identify the characteristics of politicians who are manipulative and selfish and have unhealthy needs to be the center of attention. (Check all that apply.)
They jockey to be seen as indispensable to their boss. They start rumors, play games, and get little done but take credit for others' work.
In the context of building expertise, what should leadership practitioners do to build technical competence? (Check all that apply.)
They must become an expert in their jobs through formal training or teaching others and seek opportunities to broaden their technical expertise. They must determine how their jobs contribute to the overall mission of their company.
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of contributors in an organizational context?
They rarely seek out their leaders' perspectives and generally wait for direction. They work best in jobs where they are left alone to do their thing.
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of partners in an organizational context? (Check all that apply.)
They take the time to understand their leaders' perspectives and buy into their vision for the team. They are committed to high performance and building good relationships with their leaders.
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of subordinates in an organizational context? More than one answer may be correct.
They tend to remain with their organizations for long periods. They follow the rules, do what they are told, and are low-to-medium performers.
Oral communication is most effective in which situation?
When the personalized aspect is important
Informal, personal communications are enhanced in which of the following situations?
When two people sit at a 90-degree angle and are relatively close to each other
Which of the following is not a signal that stress levels may be too high?
You have a lot of energy.
Avoiding interpersonal conflict entirely by giving up or giving in or by expressing your needs in an apologetic, self-effacing way refers to ______.
acquiescence
Self-talk that is positive and affirming is associated with individuals who display _______ behavior.
assertive
Ellie needs to refuse a request by a subordinate. She should
be up front and offer suggestions about what could work instead.
A popular technique for stimulating creative thinking in groups is called _________.
brainstorming
The ability to engender trust in others refers to
credibility
Effective stress management requires that leaders
do all of these.
The degree to which someone tells others something and ensures that they understand what was said refers to communication
effectiveness
The ____ component of assertiveness skills is concerned with situations in which individuals successfully stand up for their own rights and continually work in an effective way with others.
evaluative
True or false: If you trust your memory, it is usually not necessary to take minutes at meetings as long as you summarize the meeting shortly after it is finished,
false
True or false: Individuals with relatively complex self-concepts are more prone to common stress-related complaints.
false
True or false: Leaders should be ready to throw their meeting agendas out if a good creative discussion emerges.
false
True or false: Listing objectives for a meeting is usually not necessary.
false
True or false: Quieter people should not be encouraged to speak up if they prefer to remain in the background.
false
True or false: The best solution to a problem is usually the first solution everyone thinks of.
false
According to psychologists, people who find it difficult to see novel uses for things they are very familiar with have a mental block called functional
fixedness
People who manage stress well usually do all of the following except
have low self-complexity.
According to the Potter and Rosenbach followership model, a typical characteristic of subordinates in an organizational context is that they do not:
have particularly good relationships with their leaders.
Followers that score ___ on the ___ dimension of the Potter and Rosenbach Followership Model are competent, get along well with others, support leaders' initiatives, and take care of themselves.
high, performance initiative
All of the following are ways for leaders to actively ensure that their messages are being understood except _____.
ignoring nonverbal cues from followers
The question 'what do you want to accomplish?' is concerned with the _____ part of the communication system.
intention
A procedure called nominal group technique (NGT) is similar to brainstorming in that:
it is an idea-generating activity conducted in a group setting.
Knowing where and when not to behave assertively refers to the ____ component of assertiveness skills.
knowledge
Leaders should call a meeting
only when the benefits outweigh the costs
To make a meeting more effective, it is advisable for a leader to _____.
provide other participants with pertinent reports or support material much before the meeting
The question 'was it heard?' is concerned with the _____ part of the communication system.
reception
Analyzing the causes of a problem is the ____ step of problem solving.
second
Individuals in the ___ quadrant of the credibility matrix could include leaders who have spent little time with followers, who fail to follow through with commitments, or leaders who are new to the organization and have had little time to build relationships.
second
In addition to eating a healthy diet, avoiding tobacco and alcohol, and regular exercise, leaders need to sure that they get enough _______ as part of their effort to manage stress.
sleep
In an organizational context, the first step in solving a problem is to _____.
state the problem so that every person involved in developing a solution has an informed and common appreciation and understanding of the task
The process by which we perceive and respond to situations that challenge or threaten us refers to
stress
All of the following are true of identifying what causes stress except
the causes of stress are always obvious.
All of the following are true of leadership credos except
they should not be made public.
Leaders in the ___ quadrant of the credibility matrix could be new college hires or people joining the company from an entirely different industry.
third
The _____ should be as convenient as possible for all participants in a meeting.
time and place
Good record keeping is important for all of the following reasons except
to be able to avoid having meetings in the future
The essence of active listening is:
to see all communication as a two-way process.
True or false: Credible leadership can reduce turnover in an organization.
true
Clarifying and communicating your values and building relationships with others comprise the process of building
trust
If an individual wants to be perceived as being assertive, the individual should
use first-person pronouns when speaking.
When choosing a time and place for a meeting, leaders should focus on
what is most convenient for all participants.
