Leadership CH 10

Intrasender role conflict

A manager makes the following statement to a subordinate, "I need this report back in five minutes, and it had better be perfect." Which term best describes this type of role conflict?

reward systems

At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the _____ that may be impacting the team.

subsystem nonoptimization

For a team to do well, the individuals composing the team must sometimes not maximize their individual effort. This is referred to as:

Performing

Functional, interdependent roles are characteristic of which stage of group development?

Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult

In comparing teams and group members, which statement is most likely true?

role ambiguity

Molly, a member of a product development team, is most likely experiencing _____ if she wonders, "Just what am I supposed to be doing?"

intersender role conflict

Receiving conflicting information from two or more people about their expectations for your work behavior reflects:

forming

The _____ stage of development of groups is characterized by polite conversation, the gathering of superficial information about fellow members, and low trust.

norming

The clear emergence of a leader and the development of group norms and cohesiveness are the key indicators of the _____ stage of group development.

process losses

The inefficiencies created by more and more people working together is called:

social loafing

The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as:

group cohesion

The sum of forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called:

Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness

What is the LEAST likely way that a leader could improve team effectiveness?

Person-role conflict

What type of conflict most likely occurs when a store manager encourages a salesperson to mislead customers about the quality of the store's products if deception is inconsistent with the salesperson's values and beliefs?

Establishing an independent subgroup to make recommendations

Which of the following is a possible solution for groupthink?

Does the team have a meaningful piece of work?

Which question is most relevant to the task variable of team design?

Group dynamics

Which term refers to interactions among team members, such as how they communicate with each other?

Group role

Which term refers to the set of expected behaviors associated with a particular job or position?

Norms

_____ are the informal rules that groups adopt to regulate and regularize group members' behaviors.

Social facilitation

_____ refers to any time people increase their level of work due to the presence of others.