Leadership Class

The components of attitudes include:

Affective, cognitive, and behavioral

________ is a give-and-take decision-making process involving two or more parties with different preferences. For example, labor-management negotiations over wages, hours, and working conditions.

Negotiation

Which of the following statements is TRUE about Tuckman's five-stage model of group development?

The five stages are not necessarily of the same duration or intensity.

A state of ________ exists when employees are physically, cognitively, and emotionally engaged in an activity or project.

Flow

54. A(n) ________ culture develops reliable internal processes, extensive measurement, and a variety of control mechanisms.

Hierarchy

People with high levels of positive psychological capital tend to display

Hope, efficacy, resilience, and optimism

Jim is the daytime supervisor for an automobile assembly line. He supervises 45 workers who perform routine jobs that require minimal training. Which of the following statements would indicate that Jim is following the transactional model of leadership?

Jim sets goals, monitors progress toward goal achievement, and rewards and punishes people for their level of goal accomplishment.

Kelley hypothesized that people make causal attributions by observing

b. Consensus, distinctiveness, and consistency

Which of the following is NOT an example of a crucial conversation?

b. Conveying routine feedback

The two general categories of motivation theories are

c. Content and process

________ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions.

c. Emotional intelligence

mr brown quiz question (CEO OF XYZ Department stores took over, first action was to get rid of organizations existing marketing strateigy,)

innovative

In the last step of Kotter's model of change, ________, reinforcing the changes is probably the most powerful way to get others to follow.

Anchoring

ABC Airlines hires flight attendants from diverse backgrounds and puts them through an extensive training and orientation program, before they are approved to fly. In addition to learning about, responding to medical issues, and FAA guidlines, they also must learn the company's many rules and processes as contained in extensive procedures and policies manuals. ABC airlines is adopting a ____ option for managing diversity?

Assimilation

CEO's with high ________ positively influence their organization's drive to take risks, innovate, and seek new opportunities, especially in strong dynamic business environments.

Core self-evaluations

________ are discussions between two or more people where the stakes are high, opinions vary, and emotions run strong.

Crucial conversations

Thinking about what your audience already knows about your subject is part of the ________ step of the TED protocol for effective presentations.

Frame your story

People with an internal locus of control

Have stronger expectations that effort leads to performance

A feeling of team spirit is sometimes experienced during the ________ stage because members believe they have found their proper roles. Group cohesiveness, defined as the "we feeling" that binds members of a group together, is a principal by-product of Stage 3.

Norming

The levels of organizational culture are

Observable artifacts, espoused values, and basic underlying assumptions

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

Grace is going to be leading a meeting of her colleagues to discuss how they might redesign one of their work processes. She decides that she will use a PowerPoint presentation to lay out the problems with the existing workflow. She is in the ________ step of the TED protocol for effective presentations.

Plan your multimedia

Flourishing represents the extent to which our lives contain PERMA--

Positive emotions, engagement, relationships, meaning, and achievement

The ________ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting.

Positivity

A(n) theory attempts to describe how various person and environmental factors affect motivation.

Process

Accurately and appropriately monitoring and evaluating BOTH ________ and ________ are critical components of effective performance management.

Progress; outcomes

59. Brandon is Mark's manager. When the leader of Mark's team leaves, Mark is given additional responsibilities as acting team leader. Brandon wants him to take the team in a new direction. However, the company does not give Mark a raise or promise of a bonus. What mistake has Brandon, the change agent, made?

Brandon failed to legitimize change.

Step in order for stereotype formation & maintenance:

Categorization, inferences, expectations, maintenance

Laura is head of ABC Systems. She needs to allocate a fixed amount of funds to various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision.

Dialectic method

The two basic types of negotiation are

Distributive and integrative

20. ________ are the three elements of expectancy theory.

Expectancy, instrumentality, and valence

The functions of organizational culture are

a. Organizational identity, collective commitment, social system stability, and sense-making

________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance.

a. Transactional leadership

Frank is the manager for a grocery store. He supervises 18 workers who perform service and clerical work that requires minimal training. Which of the following statements would indicate that Frank is following the servant-leadership model of leadership?

c. Frank refrains from engaging in self-serving behaviors that hurt others and focuses on increased service to others rather than to himself.

Jamie is a prize winning weightlifter (quiz question)

eustress

cant lead without

followers and leaders

____ is widely practiced by employees and in workplaces everywhere. many companies are now even sponsoring this type of training for their employees

mindfulness

Hope consists of

willpower and waypower

A(n) ________ culture encourages collaboration, trust, and mutual support among employees.

Clan

Norman is elected president of the debate club. He is known as a team player. That means that Norman is

Committed, collaborative, and competent

Common causes of workplace conflict include all the following EXCEPT ONE.

Common methods for doing work

Gabe has a supervisor who supports his work and understands his needs. He is rewarded for meeting his sales goals, but his salary isn't fair compared to those with the same job description and experience level. He also feels he puts more work into following up with sales leads than his colleagues. Gabe is lacking in what model of job satisfaction?

Equity

________ highlight the fact that choosing among available options is not always a choice between right and wrong.

Ethical dilemmas

In your job search you have narrowed it down to two companies. One job offer is from a company that is offering great benefits in a town you'd like to live in, and the other job offer is from a company that is offering a salary one and a half times as much as the other company along with a sign-on bonus. You decide to take the second job offer based on the financial rewards. What type of reward system do you value?

Extrinsic

Which three roles are especially important to groups?

Initiator, orienter, energizer

In the Organizing Framework

Inputs lead to processes, which lead to outcomes.

________ are the key links between ________ in Azjen's Theory of Planned Behavior.

Intentions, attitudes and planned behavior

Imelda's life is difficult right now. Her husband and she recently decided to divorce and she is now a single parent of two preteenagers. They are good kids, but it is difficult taking care of them and managing her full-time job as a middle manager. Imelda has started taking work home at night and finishing projects at night after her children are in bed. Imelda is likely exhibiting

Resilience

What are the three global values that are essential for promoting positive OB?

Restorative justice, compassion, and temperance

Ever since Damien interned at an accounting firm the summer after his freshman year of college, he's wanted to become a CPA working at a large firm. Now, several years later after graduating from college, passing the CPA exam, and working at a medium-sized firm, he's been offered a job at a large national firm with the potential to become a partner in five years. Which of the five needs has Damien attained?

Self-actualization

________ can be developed because it involves a person's belief about his or her chances of successfully accomplishing a specific task.

Self-efficacy

Maria is a successful attorney specializing in corporate law. While it has nothing to do with her field of employment, Maria has always been interested in the history of religion. Using what little free time she has, she decided to take a course in comparative religion at the local university. She thinks that the course would be interesting and enjoyable. Maria is not pursuing a degree in the subject, nor is she taking the class for a grade. What can you say about Maria's motivation for taking the class?

She is intrinsically motivated.

Contingency theories propose that the effectiveness of a particular style of leader behavior depends on the

Situation

49. Fiedler's contingency model identifies which leadership styles?

Task-motivated or relationship-motivated

Clemson's head football coach Dabo Swinney used what type of overall leadership behavior to lead his team to win two national championships in three years?

Task-oriented

idk some quiz question

Transformation

The first step of change, the ________ step, involves unfreezing the organization using a compelling reason to accept why change is necessary, which involves breaking down the existing status quo before you can build up a new way of operating. According to Kotter, it is important to develop a compelling message showing why the existing way of doing things cannot continue.

Urgency

________ are relatively stable and can stem from our parents' beliefs, our experiences in childhood and throughout our life, and from our religious or spiritual beliefs.

Values

________ is the step of Kotter's eight-step model that involves eliminating barriers to change.

c. Empowering the broad-based action

Southwest Airlines ________ is "dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit."

c. Mission statement

2.________ is the interdisciplinary field dedicated to understanding and managing people at work.

c. Organizational behavior

Experimental University's president recently announced that instead of professors giving grades to students in their classes, students would give themselves grades. This would be a(n) ________ change.

c. Radically innovative

Janell is having an argument with her father. He believes that focusing on her computer knowledge (hard skills) is the most important of Janell's college experience. Janell disagrees, arguing that ________ is/are the more critical and will help her in the hiring process.

c. Soft skills

40. Ellen and George work for the same company. Ellen, a mother of three young children, really appreciates the on-site child-care opportunities, which George, takes advantage of flexspace since he has over an hour commute. These policies are examples of

c. Work-life balance

Which of the following is NOT a layer of diversity?

d. Attributional

The ________ approach attempts to identify the unique ways of acting displayed by effective leaders.

d. Behavioral styles