Leadership Quiz 4 Study Cards

Which of the following is an example of sensitive communication:

"You did a wonderful job decorating that cake." "You did a wonderful job decorating that cake" is an example of sensitive communication. Sensitive communication means putting "you" before "I." The other sentences focus on "I" or "we" rather than "you." SOURCE: EI:007 SOURCE: QS LAP 25—More Than Just Talk

Which of the following personality traits is often associated with creative people:

Acting independently. Most creative people prefer working with minimal or no supervision. They also exhibit high energy levels, prefer new experiences and variety, and desire recognition and praise. SOURCE: PD:012 SOURCE: PD LAP 2—Creativity

Jenny wants to talk to her parents about a raise in her allowance, but then she finds out that her mother has just been laid off from her job. If she asks for the money anyway, which communication barrier is likely to result?

Bad timing. If Jenny asks for a raise in her allowance right after her mother has been laid off from her job, the communication barrier of bad timing is likely to result. Jenny's parents may want to give her the money but just may not be able to at the time. The communication barriers of language, environment, and information overload would not result from this situation. SOURCE: EI:007 SOURCE: QS LAP 25—More Than Just Talk

When Paul's brother uses computer terms around him, Paul gets confused. Which communication barrier is blocking their effective communication?

Language. Paul's confusion results from the communication barrier of language. When Paul's brother uses computer terms, he is using jargon. Jargon is specialized language known to only a certain group of people. Computer lingo is jargon. Jargon does not fall into the categories of environment, bad timing, or information overload." SOURCE: EI:007 SOURCE: QS LAP 25—More Than Just Talk

Creative people usually prefer to work under __________ supervision.

Minimal. Creative people are often very independent and prefer working with minimal or no supervision. They tend to rebel against a great deal of authoritative control. They may appear to be nonconformists and perform better without close or direct supervision. SOURCE: PD:012 SOURCE: PD LAP 2—Creativity

What do most creative ideas need in order to come into being?

Period of incubation. To come into being, most creative ideas need a period of incubation. Putting a problem or an idea aside for a day or two can give you the fresh perspective you need for a breakthrough. The length of the incubation period will vary depending on the people involved and the nature of the ideas. For creative ideas to flourish, people also need cooperation from others rather than extensive criticism. Thinking in a nonconformist way also helps to improve creativity. SOURCE: PD:012 SOURCE: PD LAP 2—Creativity

What should people do if no solution to a problem seems apparent?

Redefine the problem. If no solution seems apparent, people should redefine or restate the problem another way. They should always be willing to look at any given situation from several viewpoints or from different angles. They need to hold the belief that every problem has a solution somewhere. Giving up, accepting failure, and realizing the problem is unavoidable will not help to find a creative solution. SOURCE: PD:012 SOURCE: PD LAP 2—Creativity

Which of the following is an example of creativity:

Suggesting a new way to organize stock. Creativity is the ability to generate unique ideas, approaches, and solutions. Turning in a $20 bill is being honest. Greeting customers by name shows interest in customers. Reporting for work on time is acting responsibly. SOURCE: PD:012 SOURCE: PD LAP 2—Creativity

April is upset because there is a rumor about her circulating among her classmates. This is a negative effect of

The grapevine. The rumors about April are a negative result of the grapevine. The grapevine is a communication channel in which information gets passed from person to person, and along the way, the message is often changed and becomes unreliable. Concise communication, concrete communication, and bad timing do not cause rumors to be spread. SOURCE: EI:007 SOURCE: QS LAP 25—More Than Just Talk

Writing a letter to your grandmother is an example of

Verbal communication. Writing a letter to your grandmother is an example of verbal communication. Verbal communication is the exchange of information through the use of words, including writing and speech. Writing a letter to your grandmother is different from speaking to her. Nonverbal communication is the exchange of information without the use of words, including body language, eye contact, and gestures. Writing a letter is not nonverbal communication because it involves the use of words. SOURCE: EI:007 SOURCE: QS LAP 25—More Than Just Talk