Lesson 2 Quiz

facility

A company's database is an example of a(n) ________. activity facility information silo resource

shows the links between them

A process model is defined as a network of data flow and activities that ________. maximize the margin promote resource flow explains how to acquire additional facilities shows the links between them

Some work from the human side is moved over to the computer side.

According to the five-component model of information systems, when a business process is automated, which of the following must be true? Electronic payment methods are employed more often than cash. People are replaced with technology. Some work from the human side is moved over to the computer side. Transactions can take place online instead of in person.

cross-functional processes

Activities among several business departments are called ___________. interorganizational processes islands of automation object-management groups cross-functional processes

a model of the business process

Business process management begins by creating _______. system components policies, procedures, and committees a model of the business process a method of assessing the success of the business processes

plan to develop and modify business practices using business process management

Businesses are LEAST LIKELY to experience crisis if they ________. plan to develop and modify business practices using business process management adjust procedures in response to situations avoid altering procedures if workers are uncomfortable with change share business process management authority with multiple companies

materials ordering; sales

In a manufacturing business scenario, the ________ process transforms cash into a raw material inventory, and the ________ process transforms finished goods into cash. manufacturing; sales materials ordering; manufacturing materials ordering; sales inbound logistics; outbound logistics

as-is model

In business process management, the teams build a(n) ________ that documents the current situation and then adjust it to address the problem. organizational map current-process scheme operational process flowchart as-is model

difficult and expensive

Known disadvantages of business process engineering include that it may be ________ to implement. virtually impossible difficult and expensive too broad non-intuitive and takes a long time

facilities

Resources at rest refers to a company's ________. outputs processes facilities inputs

functional

Shipping and receiving is an example of a(n) ________ scope of business processes addressed by business process management. interorganizational functional cross-functional object management

resources

The cases of eggs ordered by a bakery are examples of which component of the business process? activities facilities information resources

activities

The operation and maintenance of a company warehouse is an example of which component of the business process? activities facilities information resources

functional processes

The processes within a single department are called _______. functional processes automation processes as-is processes cross-functional processes

assessing results

The step in business process management that helps you determine whether the company's business processes are effective is _______. creating components assessing results modeling processes implementing processes

Businesses should develop new processes that integrate the activities involved in the value chain.

What is the central idea of business process design? Businesses should develop new processes that integrate the activities involved in the value chain. Businesses should automate nonfunctional systems to improve the activities in the value chain. Businesses improve functional systems to promote business processes. Businesses can improve the activities in the value chain by reducing the number of processes involved.

to allow a team to discuss proposed and current processes

What is the purpose of notation for documenting processes? to allow a team to discuss proposed and current processes to allow for the automation of processes to facilitate the outsourcing of data to achieve interorganizational processes

procedures

When you bring a purchase to the cashier in a store, the act of the cashier processing a credit card payment is an example of which component of an information system? data hardware procedures software

create as-is model processes; create components; implement processes; assess results

Which of the following represents the correct sequence of the different stages in business process management? create components; assess results; implement processes; create as-is model processes create as-is model processes; create components; implement processes; assess results create components; create as-is model processes; implement processes; assess results create as-is model processes; implement processes; assess results; create components

Competitive strategy

_______ determine(s) an organization's goals and objectives. Information systems Business processes Competitive strategy Brand image