Logistics Chapter 1 SB Questions
Sort these operations and supply chain management events in order of their development (beginning with the oldest at the top to the latest).
1. Just in time 2. Six Sigma Quality 3. Electronic Commerce 4. Business Analytics
Total Quality Management (TQM) became popular during what time frame?
1980s
Which of the following is an example of a service business?
A call center.
Which of the following is an example of a goods producing business?
An automobile manufacturer.
The analysis of data to provide better solutions to business problems is known as
Business Analytics.
Operations and supply chain management includes which of the following activities?
Design of delivery systems. Improvement of systems that create the firm's primary products. Operation of systems that create the firm's primary products.
Which of the following is NOT a major challenge likely to be faced by operations and supply chain managers in the future?
Developing appealing advertising and marketing materials for Internet customers.
Which of the following is NOT a type of process in the supply chain?
Evaluating
True or false: Mass customization refers to the ability to produce generic products that appeal to a broad range of customers.
False
Pure Goods: Goods/Services Combinations: Pure Services:
Food Products, Chemicals Automobiles, Airlines University, Medical
Which of the following is an example of benchmarking?
Hiring a consultant to study customer satisfaction metrics with those of key competitors.
Identify the country which invented the concept of just-in-time (JIT) technique.
Japan
Just-in-time (JIT) production was pioneered by which country?
Japan
Business analytics has become more widely used because? (Select all that apply)
More data is captured now than in the past. Mathematical tools have been developed to support the decision-making process.
An operations and supply chain manager's job consists of all of the following activities EXCEPT?
Selling products to customers.
Which of the following processes involves the selection of suppliers?
Sourcing
Which of the following is true of services? (Check all that apply)
They are intangible. They are perishable.
True or false: A process is made up of one or more activities that transform inputs into outputs.
True
True or false: Business analytics is defined as the analysis of data to better solve business problems.
True
True or false: Most product offerings are a combination of goods and services.
True
True or false: Operations and supply chain management is focused on the systems that create and deliver an organization's products and services.
True
True or false: Product-service bundling occurs when a firm adds a service activity to a product.
True
A process in which one company studies the processes of another company for best practices is known as
benchmarking.
Hiring a consultant to study customer satisfaction metrics with those of key competitors.
effectiveness
Doing the things that will create the most value for the customer is known as
effectiveness.
Doing something at the lowest possible cost is known as
efficiency.
A process that cannot be weighed or measured is known as
intangible.
The technique which aims to reduce the setup costs, eliminate the waste, and work with minimum inventory is known as
just-in-time
The ability to produce a unique product exactly to a particular customer's requirements is known as
mass customization.
Building service activities into a firm's product offering is known as
product-service bundling.
The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as
sustainability.
Operations and supply chain management is primarily concerned with systems that create and deliver
the firm's primary products and services.
Operations and supply chain processes are the activities that
transform inputs into outputs.
In the context of efficiency and effectiveness, _______ abstractly defined as quality divided by
value
