MAG 51 Chapters 1-4

Objectives tend to be all of the following EXCEPT:

Autocratic

Supervisors should _____ sexual language, innuendos, and behavior in the workplace.

Discourage

The role of a supervisor as an enabler is to allow employees to be average so that they have no work-related stress.

False

A method is a standing plan.

True

A program and a project are the same thing.

True

A supervisor must be a good leader and follower.

True

According to a study, approximately _____ of workers have had an office romance.

37%

According to the Bureau of Labor Statistics, over _____ million nonfatal workplace injuries occur each year.

4

Nearly _____ percent of those unemployed in the United States are women.

60

Approximately _____ of women rank work-life balance as the most important aspect of job satisfaction.

72%

A just-in-time inventory-control system is also called:

A kanban

Which of the following is a standing plan?

A method

Planning is the responsibility of the:

Chairperson, board member, and supervisor (All of the above)

Supervisors who threaten punishment and discipline resort to:

Coercive power.

_____ skills include the ability to obtain, interpret, and apply information needed to make sound decisions.

Conceptual

Temporary employees are employed for the purpose of:

Cost cutting

Which of the following can help an organization reach its goals?

Creating a vision, involving others, and asking for feedback (All of the above)

Which of the following is an example of job sharing?

Employees working together to perform a specific job

A vision statement focuses on the organization's basic philosophy, purpose, and reason for being.

False

Certain categories of employees cannot be disciplined or discharged because of government regulations.

False

Delegating authority is primarily used to prevent supervisors from having to complete tasks they do not enjoy.

False

Encouragement gives employees the authority and responsibility to accomplish their individual and the organization's objectives.

False

Flextime allows employees to work from home via the computer.

False

In general, the position of any supervisor has five main requirements.

False

Long-range plans are based on short-range plans.

False

Management by objectives measures the performance of employees based on objectives previously set by management.

False

Most successful supervisors do not know how to motivate workers to perform their duties; it is usually best to rely on formal managerial authority.

False

Older workers who show decline in physical and mental abilities should be replaced with younger workers immediately.

False

Ralph Smucker is considered "the father of modern management."

False

Reports by the U.S. Justice Department indicate that alleged discrimination in the workplace has decreased significantly during the past two decades.

False

Researchers of the Baldwin effect concluded that workers performed differently than they normally did because the researchers were observing them.

False

Since most organizations recognize the importance of integrating their workplace, barriers for minorities have been removed.

False

A _____ is an invisible barrier that compartmentalizes women and minorities into certain occupational classes.

Glass wall

A(n) _____ is a complaint that the union has formally presented to management and that alleges a violation of the labor agreement.

Grievance

Which of the following is NOT a current workplace trend?

Increase in employee loyalty

Effective leaders:

Inspire trust

_____ means guiding the activities of employees toward accomplishing objectives.

Leading

Barriers for minorities include all of the following EXCEPT:

Limited Skills

In which of the following work environments do authoritarian direction and close control bring about the desired results?

Not factories, nursing care units, or retail stores (None of the above)

Supervisors must be sensitive to _____ effects of racial discrimination.

Past and present

Which of the following groups is NOT considered to be a protected group?

People younger than 25 years old

Which of the following approaches to management uses mathematical modeling and computer technology?

Quantitative

Which of the following is a professional organization for HR professionals?

Society for Human Resource Management

_____ includes the tasks of recruiting, selecting, orienting, training, appraising, promoting, and compensating employees.

Staffing

Individuals who report to supervisors are called:

Team members, employees, and subordinates (All of the above)

Who is primarily responsible for developing and executing strategic or long-term plans?

Top management

According to the Rehabilitation Act of 1973, reasonable accommodation means altering the usual ways of doing things so that an otherwise qualified disabled person can perform the essential duties of a job but without creating an undue hardship for the employer.

True

According to the functional approach to management, the five functions critical to managerial effectiveness are planning, organizing, commanding, coordinating, and controlling.

True

Both before and since passage of the Occupational Safety and Health Act (OSHA) of 1970, supervisors have been expected to devote major attention to reducing and preventing injuries and accidents on the job.

True

Court decisions have generally held that an employer is liable if the sexual harassment of employees is condoned or overlooked or fails to lead to corrective actions by management.

True

Employers must make reasonable accommodations for employees with differing religious beliefs.

True

Harvard professor John P. Kotter contends that management involves keeping the current system operating through planning, budgeting, staffing, controlling, and problem solving, while leadership is the development of vision and strategies, the alignment of relevant people behind those strategies, and the empowerment of people to make the vision happen.

True

In general, generation Xers have far less concern than matures about staying with companies for long periods.

True

In most organizations, top-level managers are primarily responsible for developing and executing strategic or long-term plans.

True

Managing diversity means being aware of differences and managing employees as individuals. To manage diversity does not mean just recognizing and tolerating differences but also supporting and using the differences to the organization's advantage.

True

Many organizations have implemented a team-based organizational structure that focuses on customer satisfaction, productivity, profitability, and continuous improvement.

True

Minority employees who experienced prejudicial treatment may resent supervisors of different ethnic backgrounds.

True

Most organizations have some supervisors who feel overburdened.

True

Onboarding is a continuous process of assimilation and growth within an organization for new hires.

True

Single-use plans are used to accomplish a specific objective or to cover a designated time-period.

True

Supervisors are first-level managers who are in charge of entry-level and other departmental employees.

True

Technical skills include the ability to perform the jobs in the supervisor's area of responsibility.

True

The inability to create a vision and develop plans is a sure route to failure.

True

The initial managerial function is called planning.

True

The most significant characteristic of an increasingly changing workforce will be its diversity.

True

The scientific management approach, the functional approach, the human relations approach, and the quantitative/systems approaches are four approaches to management.

True

Throughout the past several decades, both the number and the percentage of women in the labor force have increased dramatically.

True

When formulating plans, a supervisor may find that certain aspects of planning call for specialized help.

True

Equal Employment Opportunity and affirmative action programs most often impact:

White males

Vision statements should be:

a reflection of the firm's core values.

The experiments at the Hawthorne plant gave rise to what was known as the human relations movement and later as the _____.

behavioral science approach

When women assume physically demanding jobs, ______.

changes to equipment and procedures may be necessary

The scientific management approach states that:

managers should determine the most efficient way to do a job.

The systematic storage, retrieval, dissemination, and sharing of information is called:

knowledge management

New supervisors should do all of the following EXCEPT:

making drastic changes.

A(n) _____ establishes locations, manages production, and delivers services in more than one country and most often directs management policies and practices from one home country.

multinational corporation

Supervisors tend to be able to communicate better with subordinates who are of the:

same race

Managers perform:

similar managerial functions regardless of the nature of the organization.

SKA stands for:

skills, knowledge, and abilities.

Coordination is:

the synchronization of employees' efforts and the organization's resources toward achieving goals.