MAN 13 b
104. ______ is a "we feeling" that binds group members together. A. Group cohesiveness B. Groupthink C. Norming D. Social loafing E. Maintenance
a
113. Which of the following is not a factor to help achieve team cohesiveness? A. Assign a large team of 16 to 20. B. Encourage members' interaction and cooperation. C. Emphasize members' common characteristics. D. Ensure performance standards are clear, and regularly update members on team goals. E. Give each member a stake in the team's success, or a "piece of the action."
a
114. Which of the following is an advantage of smaller groups? A. better interaction, morale, and coordination B. more formalized team leadership C. more creativity and innovation D. more division of labor E. fewer distractions
a
133. Workplace performance is maximized when _____. A. conflict is at a moderate level B. conflict is at a very low level C. conflict is absent D. conflict is at a high level E. conflict occurs only at nonmanagerial levels
a
137. Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this cause may be _____. A. status differences B. a personality clash C. communication failure D. time pressure E. ambiguous jurisdictions
a
140. When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable? A. avoiding B. forcing C. accommodating D. collaborating E. compromising
a
149. ______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal. A. The dialectic method B. Positive conflict C. Devil's advocacy D. Groupthink E. Storming
a
150. When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, it _____. A. reduced destructive internal competition B. increased productivity C. increased speed D. reduced costs E. improved quality
a
87. Which of the following is a characteristic of a continuous improvement team? A. serves as an advice team B. functions as a built-in part of any effective organizational group C. requires assigned membership D. emerges from self-managed team concept E. encourages high empowerment
a
88. Who are typical members of continuous improvement teams? A. volunteers or workers and supervisors B. contractors and vendors C. managers and agents representing competitors D. managers and outside suppliers E. customers and suppliers
a
91. When using a self-managed team, a manager should _____. A. delegate administrative oversight of activities such as planning and scheduling B. control the team's staffing and scheduling C. offer lucrative individual bonuses D. allow members to fire their team members E. provide elaborate retreats for team discussions
a
95. During the forming stage, the leader should _____. A. allow people to socialize and become acquainted B. establish permanent control C. empower team members D. encourage disagreement E. work through team conflicts
a
99. During the ______ stage of team development, close relationships develop and unity and harmony emerge. A. norming B. storming C. performing D. forming E. adjourning
a
100. The question individuals ask during the norming stage of group development is _____ A. "How do I fit in here?" B. "What do the others expect me to do?" C. "How can I best perform my role?" D. "What's next?" E. "What's my role here?"
b
105. Since hard feelings about group leadership and assignments had passed, Robin's group recently seemed to be relating much better. At the meeting tomorrow she should take advantage of this moment by _____. A. encouraging members to voice disagreements B. helping the team identify group goals and values C. helping people get to know one another D. empowering the members E. throwing a thank-you party
b
108. Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad it's over. Now Levi should _____. A. emphasize unity B. have an awards ceremony C. get the group disbanded quickly to free people up for new things D. provide opportunities for people to get to know one another better now E. ensure those members can work on similar tasks going forward
b
112. Trust is based on _______, which can be enhanced by showing professionalism, technical ability, and good business sense. A. cooperation B. credibility C. unity D. honesty E. cohesiveness
b
125. Nordstrom department store chain emphasizes the great lengths to which it goes in customer service, an example of which reason to enforce norms? A. to clarify role expectations B. to emphasize the organization's central values C. to create cohesiveness D. to help the group survive E. to help individuals avoid embarrassing situations
b
132. Which of the following is a manifestation of excessive conflict in the workplace? A. apathy B. violence and workplace aggression C. missed deadlines D. indecision E. lack of creativity
b
134. ________ conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles. A. Competitive B. Personality C. Dysfunction D. Communication E. Programmed
b
136. Which of the following is a source of intergroup conflict in the workplace? A. excessive communication B. inconsistent goals or reward systems C. too many resources D. lack of diversity E. strict job boundaries
b
142. Larry proposed the purchase of a new Epson copier to his boss. Amir said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about it. Amir should probably adopt a(n) ______ conflict-handling style in this matter. A. avoiding B. accommodating C. compromising D. forcing E. collaborating
b
146. In which of the following conditions should constructive conflict be stimulated? A. Managers want to achieve work objectives. B. The group seems to have inertia and be apathetic. C. The group is adapting to change. D. Managers are in charge of self-managed teams. E. There is a lot of internal competition.
b
148. Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of _____. A. groupthink B. devil's advocacy C. the dialectic method D. storming E. dysfunctional conflict
b
71. Which of the following is the best way to manage virtual teams? A. When beginning with a virtual team, set the final deadline and reprimand any virtual team members who don't make the deadline. B. Focus on what is accomplished, not hours or locations. C. Because you don't have face-to-face contact, relay instructions via phone. D. Require each team member to keep his or her own personal record of the work that's been done as a team. E. Utilize employees on a global team around the clock.
b
73. Which of the following is not a benefit of teamwork in an organization? A. increased speed B. increased stress C. reduced costs D. improved workplace cohesiveness E. reduced destructive internal competition
b
77. Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n) _____. A. self-managed team B. formal group C. cross-functional team D. informal group E. virtual team
b
80. A data processing group is an example of a(n) _____. A. routine team B. production team C. advice team D. action team E. project team
b
86. Which of the following is most likely to be considered an action team that requires people with specialized training and a high degree of coordination? A. a group of scientists working on a new cancer drug B. an airline cockpit crew C. an advisory council on teacher development for a school district D. all workers on the night shift of a plastics manufacturing facility E. an information-technology improvement task force
b
94. The question the group is asking during the forming stage of group development is _____ A. "What's next?" B. "Why are we here?" C. "Can we do the job properly?" D. "Why are we fighting about who does what?" E. "Can we agree on roles and work as a team?"
b
98. Depak's team was not making much progress on defining a new production process. Nicole was being very uncooperative. She did not agree with Depak's direction, and had not completed her tasks. This team is in what stage of group development? A. performing B. storming C. adjourning D. forming E. norming
b
101. The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage. A. forming B. storming C. norming D. adjourning E. performing
c
111. ________ is defined as reciprocal faith in others' intentions and behaviors. A. Cooperation B. Cohesiveness C. Trust D. Unity E. Fairness
c
115. Which of the following is a disadvantage of smaller groups? A. lower morale B. autocratic leadership C. unfair work distribution D. tendency to form cliques E. tendency to take unreasonable risk
c
124. Which of the following is not a reason to enforce norms? A. to clarify role expectations B. to help the group survive C. to create a written document of behavioral guidelines for new employees D. to emphasize the group's important values E. to help individuals avoid embarrassing situations
c
126. When members of a group are friendly and tight-knit, but unable to disagree enough to properly appraise alternatives, they are said to be experiencing _____. A. groupthink B. paradigm paralysis C. social loafing D. the dialectic method E. devil's advocacy
c
128. Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of _____. A. social loafing B. norming C. groupthink D. devil's advocacy E. storming
c
139. The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____. A. forcing B. avoiding C. accommodating D. collaborating E. compromising
c
74. Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a _____. A. cluster B. self-managing work team C. group D. quality circle E. collaborative unit
c
89. Self-managed teams are groups of workers who have been given ______ for their task domains. A. individual incentives B. reduced responsibility C. administrative oversight D. complete freedom E. no technology
c
96. _________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group. A. Norming B. Forming C. Storming D. Performing E. Adjourning
c
102. Groups that make it through storming generally do so because _____. A. they develop groupthink B. someone wins the political battle and dominates the group C. the work gets done D. a respected member other than the leader challenges the group to resolve power struggles E. the focus generally is on social loafing
d
106. In the performing stage of group development, members _____. A. prepare for disbandment B. develop close relationships C. test the leader's policies D. concentrate on solving problems and completing tasks E. hold back to see what will happen
d
109. Which of the following is not considered an essential consideration in building a group into an effective team? A. trust B. cohesiveness C. cooperation D. unanimity E. size
d
117. Which of the following is not a disadvantage of larger groups? A. less satisfaction B. less commitment C. more turnover D. more division of labor E. more absenteeism
d
119. Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves. A. resources B. norms C. groupthink D. roles E. socialfit
d
127. Genji sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader, Peter, was her close friend, and she didn't want to disrupt the team since Peter perceived himself as very knowledgeable. Genji's team appears to be experiencing _____. A. norming B. storming C. social loafing D. groupthink E. devil's advocacy
d
129. All except which one of the following helps to build trust on a team? A. Be candid about limitations. B. Be available and coachable. C. Delegate and listen. D. Be unpredictable. E. Be impartial.
d
135. Maneka is on a team with Larson, and they are often in conflict. Maneka likes to begin her work with careful planning and she gets started immediately. Larson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from _____. A. lack of trust B. ambiguous jurisdictions C. communication failure D. clash of personality, values, and attitudes E. inconsistent goals
d
138. ____________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored. A. Accommodating B. Compromising C. Problem solving D. Forcing or dominating E. Avoiding
d
141. Paige missed another deadline and her boss Linda is very upset. She will have to explain to the client again why the project is behind. Linda thinks she may say something she'll regret if she talks to Paige about this now, so she decides to wait awhile. Linda is using the ______ conflict-handling style. A. forcing B. collaborating C. compromising D. avoiding E. accommodating
d
145. The disadvantage of the ______ conflict-handling style is that it is very time-consuming. A. avoiding B. forcing C. compromising D. collaborating E. accommodating
d
147. ______ is designed to elicit different opinions without inciting people's personal feelings. A. Groupthink B. Storming C. Social loafing D. Programmed conflict E. Dysfunctional conflict
d
72. In managing virtual workers, a manager should _____. A. give directions only by phone or in person B. make sure the worker is keeping to a fixed schedule of hours C. let employees work using their own expectations of how to do their jobs D. meet regularly, face-to-face E. initiate change quickly
d
76. A group that is created to do something productive for the organization and is headed by a leader is called a(n) _____. A. dynamic group B. informal group C. normative group D. formal group E. network group
d
78. Which of the following is true of informal groups? A. Informal groups have appointed leaders. B. A temporary committee is an example of an informal group. C. Members of an informal group are assigned to it by the skills they possess. D. Informal groups can advance or undercut the plans of formal groups. E. Informal groups are primarily created to solve an organizational problem
d
81. A team composed of people from different departments who are pursuing a common objective is called a _____. A. quality circle B. problem-solving team C. virtual team D. cross-functional team E. workforce
d
83. Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________. A. remote team B. e-team C. self-managed team D. virtual team E. quality improvement team
d
84. At Allen and Thomas Architects, a group of designers are developing the first drawings for a proposed multi use office development in an older section of a large city that is being revitalized. What type of work team is this group? A. virtual team B. production team C. product team D. project team E. advice team
d
92. Which of the following is an important aspect when creating a self-managed team? A. Lessen the authority and autonomy that is granted. B. Require participation to be outside normal working hour. C. Allow workers to simply do their own thing. D. Use some form of team compensation. E. Require voluntary-only membership.
d
97. The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage. A. forming B. norming C. performing D. storming E. adjourning
d
103. The principal by-product of the norming stage of team development is _____. A. adjournment B. uncertainty C. empowerment D. conflict E. group cohesiveness
e
107. During the performing stage of team development, the group answers the question _____ A. "Can we agree on roles and work as a team?" B. "Why are we here?" C. "Why are we fighting?" D. "Who's in charge?" E. "Can we do the job properly?"
e
110. Individuals are said to be cooperating when _____. A. they have reciprocal faith in others' intentions and behaviors B. they have a sense of togetherness and unity C. they have ceased to be competitive with one another and prefer harmony D. their motivation comes from a desire to please a supervisor or the seeking of a tangible reward E. their efforts are systematically integrated to achieve a collective objective
e
116. Which of the following is an advantage of larger groups? A. higher morale B. more effective interaction C. greater boldness D. less social loafing E. ability to take advantage of division of labor and more resources
e
118. Terri was part of a 18-person grounds beautification committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee at his boss's request, but had never actually helped with anything. This is likely an example of _____. A. storming B. devil's advocacy C. adjourning D. procrastinating E. social loafing
e
120. A(n) ______ role is behavior that concentrates on getting the team's work done. A. maintenance B. performance C. administrative D. production E. task
e
121. Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. He is performing a ______ role. A. relational B. production C. maintenance D. social E. task
e
122. Someone at a team meeting who says, "Let's hear from those who oppose this plan," is performing a ______ role. A. task B. social C. coordinator D. reorientation E. maintenance
e
123. Tension was apparent as the management team discussed changes to promotion requirements. But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Chris was acting in a ______role. A. relational B. task C. production D. social E. maintenance
e
130. Dysfunctional conflict is sometimes called ______ conflict. A. apathetic B. irregular C. destructive D. aggressive E. negative
e
131. Which of the following is not characteristic of workgroups with excessive conflict? A. dissatisfaction B. indecision C. politicalinfighting D. lack of teamwork E. creativity
e
143. Sharon told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Sharon is using the ______ conflict-handling style. A. avoiding B. collaborating C. compromising D. accommodating E. forcing or dominating
e
144. ______ is the conflict-handling style that both parties give up something to gain something. A. Avoiding B. Forcing C. Accommodating D. Collaborating E. Compromising
e
151. When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____. A. reduced destructive internal competition B. increased productivity C. increased speed D. reduced costs E. improved workplace cohesiveness
e
75. A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. A. quality circle B. group C. panel D. collaborative unit E. team
e
79. In all but the worst weather, Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building. This is an example of a(n)_____. A. continuous improvement team B. formal group C. self-managed team D. virtual team E. informal group
e
82. Luis, Grayson, and Tom met once a week for three months to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a _____. A. top management team B. virtual team C. cross-functional team D. continuous improvement team E. problem-solving team
e
85. A work team that works to accomplish tasks that require people with specialized training and a high degree of coordination is called a(n) _____. A. production team B. project team C. development team D. advice team E. action team
e
90. Administrative oversight given to self-managed teams does not typically include _____. A. planning B. scheduling work C. staffing D. monitoring performance E. initiating change
e
93. Which of the following is not one of the five stages of team development? A. norming B. storming C. performing D. adjourning E. reforming
e
