MAN Exam 2 Quiz Answers

The appointed leader is often tested during the performing phase of group development

False

The three levels of organizational culture are beliefs, assumptions, and artifacts

False

Three key traits associated with leadership are: integrity, conscientiousness, and introversion

False

If an industry is highly regulated, firms competing within it likely have

bureaucratic structures

Power has negative consequences but never has positive consequences

False

Strategic decisions are usually made by middle level managers

False

The sender in the communication process is totally responsible for successful, effective communication between sender and receiver

False

Using any form of flattery in an appeal is an example of the exchange influence tactic

False

Which of the following best represents the self-focused strategy of impression management?

"I am a hard worker"

Strong cultures

Are evidenced by consensus among employees on the values of the company

Social loafing

Develops when a perception of inequity in regard to rewards/blame arises in a group

Research findings of leader behaviors suggest

Extremely high levels of leader task-oriented behaviors may lead to burnout in employees

Symptoms of too much cohesion include

Failures are blamed on external factors

Which of the following is the order Tuckman proposes for group development stages?

Forming, storming, norming, performing, and adjourning

Which of the following is an individual antecedent of political behavior?

Political skill

Situational favorableness includes which of the following conditions?

Postions power

Initiating structure refers to task-based leadership behaviors

True

The use of jargon can strengthen professional bonds with those of similar backgrounds

True

The value of the resource is its

importance

Access to specific knowledge or skills is _______ power

information

The ability to influence the behavior of others to get what you want is

power

The earliest approach to the study of leadership was

the trait approach

A strong culture always outperforms a weak culture because of the consistency of expectations

False

All decisions have major consequences and require much thought

False

The more that a party is dependent upon you, the less power you have

False

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is

analysis paralysis

The personal filtering of what we see and hear so as to suit our own needs is

selective perception

Organizational culture consists of three levels

Assumptions, artifacts, and values

Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role

False

Groupthink is the tendency for individuals to put forth less effort when working in a group context

False

House's path-goal theory is based on equity theory of motivation

False

In the communication process, noise is found only in the external environment of the communications situation

False

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners

False

Programmed decisions are unique, creative decisions

False

An example of a question requiring an operational decision in response is:

How often do I go back to the stockroom to get additional products for display?

Which is the first step in the rational decision-making model?

Identify the problem

Which of the following would be a good piece of advice to offer a company that is trying to enhance organizational creativity?

Incorporate creative behavior into the performance appraisal process

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model?

Noise

Storytelling is an effective form of communication for which of the following situations?

Orienting new employees to the company's culture

Leaders who ensure their employees take part in decision making have a(n)________ leadership style

Participative

Which of the followings statements regarding intelligence is accurate?

People with high mental abilities are more likely to be viewed as leaders in their environment

The bounded rationality model should be used to make decisions when

The minimum criteria are clear

______ leaders lead employees by aligning employee goals with the leader's goals

Transformational

Communication fulfills three main organizational functions which are

Transmitting information, sharing emotions, and coordination

A founder's values could be the one explanation for the difficulty encountered when trying to change a culture

True

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

True

Fiedler's contingency theory suggests different leaders can be effective in different situations

True

Individuals with high LMX receive higher levels of resources than those with a low LMX relationship

True

Organizational culture is a system of shared assumptions, values and beliefs indicating what are appropriate and inappropriate behaviors within an organization

True

Organizational culture will both attract potential employees and cause some to self-select out of the organization

True

Power is the ability to get things done the way you want them to be done

True

Research evidence exists to demonstrate that teams can reduce labor costs, increase product quality, and raise revenues

True

A memo is an example of

Written communication

A defined set of values unique to a limited cross-section of the organization is

a subculture

The ability to influence those in positions lower than yours is

downward influence

Expectancy theory suggests individuals are motivated when

effort leads to high performance

Which of the following is an example of a Big 5 Personality trait?

extraversion

Security, safety, and social equality are all examples of

cultural values

A system of shared assumptions, values, and beliefs that indicates what is appropriate and inappropriate behavior in an organization is

culture

Firms that are flexible, adaptable and experiment with new ideas are _____ firms

innovative

Power that comes from one's organizational role or position is

legitimate power

Political behaviors in organizations include which of the following?

negotiating, alliance building, resolving conflicting interests

A unique, nonroutine, important decision requiting conscious thinking, information gather, and careful consideration of alternatives is a

nonprogrammed decision

Communication can be categorized into three basic types

nonverbal, verbal and written

To satisfice is to

accept the first alternative that meets your general criteria

Process loss refers to

any aspect of group interaction that inhibits group functioning

Which of the following leadership styles best serves a successful group as it has evolved to the performing stage

coach

A group where there is a great deal of camaraderie is a group experiencing

cohesion

people's tendencies to behave consistently with social norms is

conformity

Communication that is asynchronous

is written by the sender and can be read any time by the receiver

Which of the following statements about communication is correct?

Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs, or behavior

People-oriented behaviors are also called

Consideration

Which of the following statements is correct with regard to the forming stage of group development?

Group members are trying to learn about one another

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process?

Groupthink

Which of the following terms is an example of biased language?

Salesman

You receive an email with the term SOX in the body and can't remember what it refers to. In this scenario you have been impacted by which communication barrier?

Semantics

Which of the following is a factor most likely to impact a group's cohesion?

Size

The CEO of an organization has legitimate power because of his or her role

True

The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure

True

The performing stage of group development involves attention to work content and process

True

To satisfice is to accept the first alternative that meets minimum criteria

True

The key factor in the effectiveness of transformational leadership is

Trust

A professors assigns grades due to ______ power

legitimate

An informal work group refers to

made up of two or more individuals who are associated with one another in ways nor prescribed by the formal organization

A trusted individual who provides the employee with advice and support regarding career-related matters is a

mentor

A company with a stable culture is

predictable, rule oriented, and bureaucratic

A decisions which centers on how things get done is a

tactical decision

To enhance organizational creativity, a manager might consider focusing on

team composition

Strategic decisions refer to

those setting the course of the organization

People-oriented cultures

value fairness, supportiveness and respecting individual rights