MANA 3335 (9-13) Learn it & Assignment Questions

Leadership Grid (Four Styles)

(1,1) Impoverished Management (9,1) Authority Compliance (1,9) Country Club Management (9,9) Team Management

Modern psychologists classify people based on the "big ___" personality traits. Which of the following traits are included in this group? (Chap 9)

5 Openness to experience Agreeableness

A person is considered ____________ when they can influence others without relying on coercion (chap 11)

A leader

According to the Leadership grid, which of the following statements are true?

A manager with low concern for production and low concern for people has a designation (1,1) and an Impoverished Management style A manager with high concern for production but low concern for people has a desgination of (9,1) and an Authority-Compliance style

To empower employees, organizations must meet certain conditions. Which of the following are conditions they must meet? (Chap 10)

A sincere commitment to share power with employees at lower levels Increased investment in training and development

Which negative work behavior is one that can be minimized through organizational policies and managerial coaching? (Chap 9)

Absenteeism

The goal-setting theory of motivation assumes that a person's behavior results from conscious intentions and goals. Goal _____________ means that employees have to buy into the goals and be committed to them (Chap 10)

Acceptance

Neha often finds herself impatient with her employees. She often thinks to herself, "why can't others do their work the way I want them to do it? I need to meet my weekly sales target, and their inability to work quickly and accurately is getting in the way of that" Neha is likely to have a high need for (Chap 10)

Achievement

According to the path-goal theory, a leader who sets challenging goals, encourages subordinates to perform at high levels, and shows confidence in their abilities is demonstrating ___________ leader behavior

Achievement-oriented

The component of an individual's attitude that reflrects their emotions is the ________ component (Chap 9)

Affective

As a new manager, you are responsible for interacting effectively with your team of employees and with all the other employees in your organization. Which of the following actions will help you be more effective, even though many managers are afraid of doing it?

Asking customers and employees for feedback

The mechanism through which people observe behavior and arrive at conclusions about its causes is known as ________ (Chap 9)

Attribution

Your organization uses the Leadership Grid to identify management styles. During your last performance evaluation, you received 360-degree feedback indicating that you use the authority-compliance management style. In what way could you improve as a manager?

By showing more concern for people

According to the path-goal theory, there are four styles of leadership that are each appropriate under different circumstances. Which factors determine which style is most appropriate?

Characteristics of the workplace environment Personal characteristics of subordinates

The definition of ______________ is the process of transmitting information from one person to another, whether or not the message is accurately understood

Communication

Which of the following are behaviors of transformational leaders?

Developing a vision Encouraging risk taking Inviting dissent

Which of the following are barriers to communication arising from the nature of the organization?

Different groups have different perceptions of a topic The same terms have different meanings to different groups Employees at different levels are reluctant to speak or listen to each other

Which of the following are potential disadvantages associated with reliance on digital communication?

Employees may have difficult establishing close working relationships Some employees may believe that the usual rules of the workplace do not apply and transgress policies against harassment Remote employees may not have access to all the information that would be helpful to them

How can managers improve their individual communication skills?

Ensure they are credible on a topic when they are the sender of communication

Power that is based on having information or a skill that others lack is _________ power. (Chap 11)

Expert power

Forming Storming Norming Performing

Forming= Group members accept their roles and carry them out to achieve the group's work Storming= The group accepts one member as their leader Norming= Group members get to know each other Performing= One or more group members assert their leadership

When the U.S department of defense identifies a department where efficiency has increased over prior years and work quality has remained or gotten better, everyone in the department is rewarded based on how much money they have saved the agency. This type of reward system is known as: (Chap 10)

Gainsharing

What are some ways in which managers can minimize harmful political behavior in the workplace?

Give subordinates autonomy and responsibility Communicate honestly and realistically about performance evaluation and pay decisions Encourage employees to express disagreemnt opensly

In what ways can an organizagion encourage creativity in its workforce? (Chap 9)

Giving employees time and other resources to do creative work Rewarding creativity that furthers the organization's goals

Jinlin says, "i know that achieving this goal will feel good and be good for the organization. I hope I can get it done." Which component of the goal-setting theory does this statement address? (Chap 10)

Goal Commitment

The idea that employees choose their behavior based on conscious goals and intentions, and that they are motiviated by challenging, specific goals, is _____________ (Chap 10)

Goal-setting theory

Because of your education in management, you know that informal communication is important for organizations. Which of the following statements is true about organizations?

Grapevines occur in all organizations

When you arrive for a job interview, the interviewer greets you with a warm handshake and a smile. While you speak, he smiles and nods often and occasionally takes notes. WHat message is the interviewer expressing nonverbally?

He is actively engaged in your interview

Kenji, a new classmate, has expert power at school. People are likely to do what Kenji says because:

He knows so much

After allison had been a manager for a few years, she realized that her employees liked to feel as though her ideas were valued. After she made a decision, she would hold a meeting in which she would let her staff make decisions about some of the details of implementation. Which perspective on motivation is closest to Allison's thinking at this point in her career? (Chap 10)

Human relations approach

Which of the following statements accurately describes the ERG theory? (Chap 10)

Humans have three levels of needs, and people can be motivated by multiple levels of needs at once

Harry decides to improve the employees' relationships with each other. Every month, Harry will sponsor an employee gathering and invite all of the employees to come. This is an example of a (chap 10) hygiene factor motivation factor

Hygiene Factor

Steps in the Motivation Framework

Identify a need Evaluate: Has the need been satisfied? Search for ways to satisfy the need Choose a behavior to try satisfy the need

What is selective perception? (Chap 9)

Ignoring information that does not match one's preexisting ideas

People who are high on Machiavellianism do not do well in? (Chap 9)

In jobs that are highly structured

Which of the following actions is attributed to leadership but not management?

Inspiring

Which of the following must a manager do to be an effective strategic leader?

Interact fluently with a diverse range of people and communities Seek to improve the organization's alignment with its environment

Your manager has left, and their successor is not as skilled a leader. Which characteristics of tasks at your organization would substitute for the missing leadership?

Intrinsically satisfying work Predictability and simplicity Regular customer feedback

Which of the following statements is true of vertical communication?

It is most effective when it is a two-way flow between levels of the organization

A full-time job is performed by two part-time employees, one who works mornings and one who works afternoons. What kind of work management is this? (Chap 10)

Job Sharing

Imagine that you conducted a survey to assess employee job satisfaction. The results were encouraging but a substantial percentages of employees explained that the traditional work schedule of 8 hours per day for 5 days per week was not ideal for them. Some employees wanted to be able to pick up their children up from school. Others wanted to be able to travel on the weekend. Some employees wanted to work part-time Which alternative work schedule should you use to meet the requests of employees who prefer to wrok part-time? (Chap 10)

Job Sharing

Your team asks you why you asess consistency, distinctiveness, and consensus of their individual behaviors at every performance appraisal. Which explanation do you give them? (Chap 9)

Just as managers use attribution theory to attribute blame when behaviors are negative, they can use attribution theory to attribute cause when behaviors are positive. As a manager, I want to reward employees whose behavior is positive

Which of the following are controversial aspects of executive compensation? (Chap 10)

Large size of compensation packages Lack of alignment with organizational performance

The use of influence to shape goals, motivate people, and define organizational culture is called ____________ (Chap 11)

Leadership

You notice that someone behaves in a shy manner in one situation and then also behaves in a shy manner in several quite different situations. What is occurring here? (Chap 9)

Low distinctiveness

A coworker who shows little loyalty to collagues and manipulates others to gain advantage is probably ____________ (Chap 9)

Machiavelliian

A manager who makes sure to talk to somewhat randomly to employees throughought the organization and other individuals with connections to the organization is engaged in _____________________

Management by wandering around

Carla has just received her annual performance review. Because carla had the highest productivity of anyone in her department, she will get the largest raise this year. This is an example of:

Merit Pay

Harry decides to help the employees grow and develop. Each month, every employee will be given a day off for training, and the employee who comes back to work with the most creative ideas will receive special recognition. This is an example of a (Chap 10)

Motivation factor

Your boss is usually grumpy and believes that events will turn out badly. Your boss has high ____________ affectivity (Chap 9)

Negative

Which approach would an advocate of the traditional approach to motivation recommend? (Chap 10)

Offer employees extra pay if they increase production

The human resource department seeks to increase employees' attachment to the organization. What is the HR department trying to improve? (Chap 9)

Organizational Commitment

What are the key assumptions of needs hierarchy approaches to motivation? (Chap 10)

People have needs, which can be ranked by importance

You wish that your supervisor, Ashby, sought favors from you in a less threatening way. If you were in Ashby's role, and you wanted to rely on emotion and logic to get your way, which tactic would you use?

Persuasion

Motivation models that focus on how individuals choose one behavior over another use ______________ (Chap 10)

Process Perspectives

A company reserves a portion of its profits each year to pay out all full-time employees. Which reward system is the organization using? (Chap 10)

Profit sharing plan

According to the two-factor theory of motivation, which of the following are motivation factors that cause an employee to feel greater satisfaction at work? (Chap 10)

Recognition Responsibility Achievement

What is the name of the stage in which someone begins to take action in response to a stressor? (Chap 9)

Resistance

The kind of power that comes from being able to provide things of value to others in the organization is __________ power (Chap 11)

Reward

If an employee volunteers for challenging assignments and seeks out opportunities to learn new skills, this employee is looking to meet needs at the ____________ level of Maslow's hierarchy of needs and the ________ needs level of the ERG theory of motivation (chap 10)

Self-actualization Growth

Julia has a great deal of confidence in her ability to perform her job tasks. Julia has high __________ (Chap 9)

Self-efficacy

Which of the following workplace behaviors demonstrate a high level of organizational citzenship? (Chap 9)

Staying late to finish a project by deadline Doing the work of a team member who is out sick Helping to train a new co-worker

Leaders who combine leadership skills with a knowledge of the organization and its environment are ____________

Strategic

When leadership is unnecessary because a leader would have little effect on performance, the situation involves ________________

Substitutes for leadership

Which of the following are NOT aspects of emotional intelligence (EQ)? (Chap 9)

Taking risks Being excitable and moody Basing decisions on feelings

Maria's job as a corporate attorney is extremely stressful. Part of her stress comes from having to meet aggressive deadlines for her work. THe stressors that arise from these deadlines are known as __________ (Chap 9)

Task demands

You are discussing work with one of your employees, brent. You want to explain the compensation package in a way that reflects the cognitive component of an attitude. What should you say to Brent? (Chap 9)

The company provides annual bonuses to employees who meet performance goals

What is the focus of Vroom's decision tree approach to leadership?

The degree to which subordinates participate in decision making

Accoding to the model of leader behavior proposed by Ohio State Univeristy researchers, what is true of a leader who uses consideration behavior? (Chap 11)

The leader communicates with subordinates to show care and concern and seeks to establish a friendly, supportive rapport with them.

According to Likert's model of leadership behavior, what is true of a leader who uses job-centered behavior? (Chap 11)

The leader pays close attention to subordinates' work, explains work procedures carefully to them, and focuses on performance

Which of the following suggestions is not one of the five styles identified in Vroom's decision tree model?

The manager procastinates on making a decison

Which of the following steps in the communication process occur after the sender chooses the words to express the message?

The receiver holds the message in their mind A channel for conveying the information is chosen The information is decoded

According to expectancy theory, if an employee feels that an outcome has a high valence, what does the employee bellieve? (Chap 10)

The reward for performance is highly desirable to the employee

Communication Process

The sender determines what information to transmit In encoding, the sender chooses words and/or nonverbal methods to convey the information A channel is chosen as the means of transmission In decoding, the receiver interprets the message The receiver has the information, or at least some version of it

What is motivation? (Chap 10)

The set of forces that cause an individual to behave in certain ways

According to the least-preferred coworker (LPC) theory, if there is a mismatch between the leader's style and the type of situation, what should be done? (Chap 11)

The situation should be changed so it fits the leader's style

Which of the following statements describe people who are high on authoritarianism? (Chap 9)

They obey their bosses and superiors They belive that people at different levels of the organization should have markedly different power

A manager who bases decisions primarily on logic and principles probably prefers ____________ (Chap 9)

Thinking

What must a manager do to exercise high-quality strategic leadership?

Thoroughly understand the organizaiton's current environment and possible future trends Know the organization inside and out, including its culture, its strengths, and its weaknesses Embrace the many aspects of diversity in the workforce, in the customer base, and in all other stakeholders

Which of the following are among the reasons an organization should foster positive interpersonal relations among its employees?

To meet the needs of employees with high needs for social affiliation To increase productivity due to the mutual support employees can provide each other To provide a source of emotional support to help employees handle challenges at work

If a manager uses positive reinforcers, such as money and gift certificates, to shape the behavior of his or her employees, what can the manager then expect? Check all that apply. (Chap 10)

To see a temporary increase in the rewarded behaviors To satisfy the employees' lower-level needs

Which of the following are common reasons for an employee to join a task group at work?

To work toward goals that are appealing To satisfy a need for affiliation

Which of the following situations are likely to bring about good interpersonal relations?

Two accountants, Arden and Chloe, both enjoy playing cards and are members of a bridge foursome that plays after work every Thursday Managers have been bringing their problems to Liam, the human resource business partner, for years, and they believe he is always sympathetic and fair

People with Type _____ behavior patterns are more relaxed, and are therefore less succeptible to stress-related problems (Chap 9)

Type B

Which of the following are healthy ways that employees might manage stress? (Chap 9)

Using time management techniques Exercising regularly Getting support from family or friends

A sample of individuals who represent the target audience for the ad may be asked to evaluate the ads developed by the creative team to measure the effectivness of the ad. Ad testing part of the __________ phase of the creative process (Chap 9)

Verification

As a project manager, you have to follow the flow of the project from start to finish, communicating with the team as needed and ensuring each person completes their work on schedule when needed. Some team members will interact with the project multiple times before the project is complete. Which network type should you choose for the structure of the team?

Wheel

A type of dysfunctional behavior that involves disengagement from the workplace is a _______________ (Chap 9)

Withdrawal behavior

A salesperson is paid a commission on every sale. This employee is being paid according to ____________ (chap 10)

an individual incentive plan

When employees form a group on their own initiative, outside the organization's structure, this is ___________________

an informal group

The use of threats or force to achieve a goal is _______

coercion

Employee-centered ledarship behaviors are likely to ______________ follower motivation

increase

High cognitive abilities, such as the ability to think both divergently and convergently, tend to make an individual ___________ (chap 9)

more creative

Which of the following statements about impression management are true?

people may take part in impression management to further their careers

A manager would rate a subordinate's ______________ high if the employee's contributions corresponded well with the rewards offered by the organization (Chap 9)

person-fit job

When the needs of the organization and the inducements it is willing to offer match the skills of the employee and the pay he or she is willing to accept, _____ is achieved. (Chap 9)

person-fit job

If an employee has a high need for social affiliation, ________________ will be important to the employee's job satisfaction

positive interpersonal relations

Chinese telecom giant Huawei beleives that employees will work most effectively when all employees benefit directly from the organization's success. Huawei uses an organization-wide incentive called; (Chap 10)

profit sharing

Communication among employees at social gatherings tends to _____________________________, whether the gatherings are sponsored by the employer or not

promote a strong organizational culture

Lucia a mother of three, has reward power at home. Her children are likely to do what Lucia says because:

she gives them cookies