MANA 4341

Arrange the steps in the pattern observed by Everett Rogers in the adoption of innovation in a sequential order.

1. A small number of people adopt the idea. 2. A critical mass of adopters adopts the idea. 3. A saturation is reached.

Which of the following is an example of a second-order change?

A company diversifying from frozen food products to organic food products

Which of the following are dimensions of absorptive capacity? (Check all that apply.)

Acquisition Assimilation Transformation Exploitation

Match the different forces used in force-field analysis (in the left column) with their examples (in the right column).

Driving forces: Increase in the number of customer complaints Restraining forces: Difficulty in recruiting competent staff

In context of the factors that influence individual change readiness, which of the following factors do external pressures include? (Check all that apply.)

Industry changes New regulations Professional group memberships Technology changes

Identify a true statement about scenario planning.

It encourages creative "blue skies" decision making.

Which of the following is true of gap analysis?

It is flexible with regard to timescale and focus.

Identify a disadvantage of gap analysis.

It often suggests a felt need for deep, transformational change.

Which of the following are true about the value of mapping the cultural web of an organization? (Check all that apply.)

It questions traditional habits and norms. It highlights potential barriers to change.

Which of the following statements are true of the star model of organizational design? (Check all that apply.)

Organizational performance will decline if one or more elements are out of alignment with others. People practices are related to the organization's human resource policies and practices.

Which of the following are remedial actions that can be taken when an organization's receptiveness to change is low? (Check all that apply.)

Providing adequate resources to support change Developing learning organization capabilities Developing change management capabilities across the organization

_____ involves the imaginative development of one or more likely pictures of the characteristics of potential futures for an organization, sometimes considering "best-case/worst-case" possibilities.

Scenario planning

_____-______ ______ leads to organizational transformation, by introducing new services, products, and ways of conducting business, based on creative thinking that changes current core assumptions.

Second order change

Identify the practical issues highlighted by a simple assessment of organizational receptiveness to change. (Check all that apply.)

Some conditions are likely to improve simply by waiting. Actions must be taken to strengthen the conditions when receptiveness is low.

According to the framework developed by Donald Hambrick and James Fredrickson (2001), which of the following are the mutually reinforcing elements of organization strategy? (Check all that apply.)

Staging Arenas Differentiators Vehicles Economic logic

Identify the beliefs that underpin an individual's change readiness. (Check all that apply.)

The belief that the management will provide information and resources The belief that change is necessary

Identify the four frames of Lee Bolman and Terry Deal's four-frame model of organizational change. (Check all that apply.)

The human resource frame The political frame The structural frame The symbolic frame

Which of the following are the main purposes of force-field analysis? (Check all that apply.)

To assess whether an organization is ready for a change initiative To identify and prioritize the groundwork that may be required for implementation to occur

True or false: Explicit models help identify interdependencies.

True

A challenge a change manager handling disruptive innovations has to deal with is that disruptive innovations _____.

can threaten an organization's core capabilities

A(n) ___ is described as an environment in which online activity can be interactive influencing actions, solving problems, innovating, and creating new types of organizations that are not controlled by traditional boundaries.

social matrix

Which of the following is a core capability for implementing digital transformations in organizations according to Lindsay et al. (2018)?

Establishing clear accountability for implementation

The term _____ is used to mean the adoption of any product, system, process, program, service, or business model new to an organization.

innovation

A(n) ___ is anyone who is likely to be affected by an organizational change and who can directly or indirectly influence the outcomes.

stakeholder

In context of Donald Hambrick and James Fredrickson's framework that characterizes organization strategy, the current term associated with the question, "How will we achieve our mission?" is _____.

tactics

_____ is defined as a dynamic capability pertaining to knowledge creation and utilization that improves a firm's ability to gain and sustain a competitive advantage.

Absorptive capacity

Match the dimensions of absorptive capacity (in the left column) with their features (in the right column).

Acquisition: The ability to find and prioritize new ideas and knowledge quickly and efficiently Assimilation: The ability to link new knowledge to existing knowledge Transformation: The ability to combine, convert, and recodify new knowledge Exploitation: The ability to productively use new ideas

Identify the organizational metaphors associated with the symbolic frame of the four-frame model of organizational change. (Check all that apply.)

Carnival Theatre Temple

Match the elements of the cultural web of an organization (in the left column) with their features (in the right column).

Control systems: The things valued in the organization are communicated through what is measured and rewarded. Power structure: This concerns the most prominent management groups in the organization. Organizational structure: This concerns the informal and formal integration and differentiation of tasks.

Identify the questions that must be asked to assess an organization's receptiveness to change. (Check all that apply.)

Has the first step of action been identified? Is there a shared vision of the goal? Will the organization be able to learn and adapt?

According to Warner Burke (2013), which of the following are ways in which explicit models are useful? (Check all that apply.)

They help highlight priorities. They help simplify multivariate situations.

Identify the true statements about first-order change. (Check all that apply.)

It implies a degree of control. It is adaptive.

___ is an environmental scanning tool, which provides a structured method for organizing and understanding complex trends and developments across the political, economic, social, technological, legal, and ecological factors that can affect an organization. (Enter one word.)

PESTLE

_____ is a phenomenon of adoption of inappropriate strategies that occurs when assumptions fail to reflect key elements of the business environment.

Strategic drift

Match the factors of the 7-S framework (in the left column) with their features (in the right column).

Strategy: It concerns how an organization plans to respond to the changes in its external environment. Skills: It concerns an organization's dominant capabilities and attributes that distinguish it from competitors. Style: It refers to the patterns of management actions. Structure: It refers to the formal organizational design.

In the context of the star model of organizational design, _____ refers to the formal authority relationships and grouping of activities, as depicted on an organization chart.

Structure

Identify the examples of first-order change. (Check all that apply)

The modification of an existing automobile by adding recliner seats for more comfort while traveling The introduction of a new range of colors in an existing automobile model based on market demand

Which of the following are the elements of the cultural web of an organization? (Check all that apply.)

The paradigm Stories Rituals and routines Symbols

Which of the following are considerations for managing a balanced force field? (Check all that apply.)

An increase in the driving forces can frequently lead to an increase in the resisting forces. Group norms are an important force in shaping and resisting organizational change.

Match the habits of innovators (in the left column) with their features (in the right column).

Associating Drawing ideas from different, unrelated fields Observing Watching the behavior of customers, competitors, and suppliers Networking Attending social events and conferences to pick up different ideas

Which of the following can be accurately predicted using the PESTLE analysis? (Check all that apply.)

Demographic trends Economic trends

Based on the 7-S framework, identify the factors that influence organizational effectiveness. (Check all that apply.)

Superordinate goals, Systems, Staff

Match the frames of the four-frame model of organizational change

The structural frame: It relates to organizing teams and groups. The human resource frame: It relates to how an organization is tailored to build teamwork and satisfy people's needs. The symbolic frame: It relates to how an organization develops a culture that gives purpose and meaning to work. The political frame: It relates to how coalitions are formed and how conflict and power are dealt with.

The point of PESTLE analysis is to identify the

environmental factors that affect an organization at present and in the future