Management 1st Exam

According to the quality literature, which of the following is not included in the cost of quality: A) Marketing costs B) appraisal costs C) prevention costs D) scrap costs E) all of the above are considered costs of quality

A

In a sampling plan, if n, the sample size, is held constant while c, the acceptance number is decreased then, A) the consumer risk decreases B) the producer and consumer risks both increase C) the producer risk decreases

A

Which of the following is not a trend in operations management? A) increased presence of the manufacturing sector B) increased global competition in both manufacturing and services C) development of supply chain partners D) Pressure to address social issues such as the environment and workplace diversity E) Increased Presence of the service economy

A

A firm can effectively use its operations function to yield competitive advantage via all of the following except: A) customization of the product B) maximization of equipment utilization, even if it means increasing inventory levels C) speed of delivery D) Constant innovation of new products E) Maintain a variety of product options

B

Operations management can be viewed in several different ways. Which of the below best characterizes operations management? A) corporate function in which the best way to finance corporate assets, such as plant and equipment, is determined B) a system where inputs pass through one or more operations and are transformed into ouputs C) a set of decisions relating to budgeting the annual resources between different functional areas D) the set of decisions related to product pricing and marketing E) the selection of information technology and systems deployment to support the business functions

B

Which of the following is not a major difference between goods and services? A) services are tangible- you can not hold it or see it directly B) services are always consistent due to the heterogeneity factor C) services are produced and consumed simultaneously D) services often involve high customer interaction

B

Which of the following is not an element of JIT A) Flexible resources B) push production C) small lot sizes D) quick set ups

B

Optimizing capacity would be most appropriate for which stage in the product life cycle? A) Introduction B) Growth C) Maturity D) Decline E) Incubation

C

Which of the following is NOT an operations decision? A) Job Scheduling B) Facility layout design C) Product Price D) Product Quality E) Inventory Levels

C

Which of the following is true? A) Corporate strategy is shaped by functional strategies B) Corporate mission is shaped by corporate strategy C) Functional strategies are shaped by corporate strategy D) External conditions are shaped by corporate missions E) Corporate missions is shaped by functional strategies

C

Which of the following statements regarding operations management is true? A) Inputs to a production system include capital and materials, but not human resources B) Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs C) Customer participation and information on performance are two special types of inputs to a production system

C

A manufacturer took the following steps to reduce inventory. Which one is NOT a JIT action A) They used a pull system to move inventory B) they produced in ever smaller lots C) They required deliveries directly to the point of use D) they picked the supplier that offered to the lowest price based on quanitiy discounts

D

Operations Management techniques that can be used to reduce the costs of goods include all the following except: A) Using technology to monitor real time production, financial and sales information B) resdesigning the layout to improve the flow of materals, employees and customers C) improving quality D) purchasing at quantity discounts, even if not all the materials are needed since excess inventory is an asset

D

Productivity can be improved by A) Increasing inputs while holding outputs steady B) Decreasing outputs while holding inputs steady C) Increasing inputs and outputs in the same proportion D) Decreasing inputs while holding outputs steady E) None of the above

D

Which of the following is not a trend in operations management? A) increased global focus B) Just in Time shipments C) supply chain partners D) Job Specialization

D

Just in Time inventory is a zero inventory system A) true B) False

False

Reducing lot size is of little help in reducing inventory costs A) True B) False

False