Management 330 Ch 4

What is an​ emotion?

An intense feeling directed at someone or something.

Which term refers to a​ person's ability to perceive emotions in the self and​ others, understand the meaning of these​ emotions, and regulate​ one's emotions​ accordingly?

Emotional intelligence

_______________ is defined as an​ employee's expression of organizationally desired emotions during interpersonal transactions at work

Emotional labor

Which of the following is true regarding emotions and decision​ making?

Positive emotions enhance​ problem-solving skills

Becky was tired of all the angry customers calling in because of power outages that were not her fault. Her supervisor reminded her that since she had a performance evaluation coming​ up, she needed to be sure to keep a positive tone on her calls because they were being monitored.​ Becky's positive attitude may be an example of​ what?

Surface acting

Individuals in a negative mood are better able to​ _________________ than those in a positive mood.

discern truthful information

Research has indicated that​ ___________ is critical to rational thinking.

emotion

Emotion regulation is best described as​ _____________________.

identifying and modifying the emotions that you feel

The relationship between moods and job attitudes is​ _____________.

reciprocal

Studies suggest that moral judgments are based on​ ___________ rather than​ __________.

​feelings; cognition