Management 3310 CH.1 Quiz

Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____. a. nine minutes b. a half day c. one workday d. a half hour e. an hour

a. nine minutes

The degree to which an organization achieves a stated goal refers to: a. effectiveness. b. synergy. c. human skill. d. efficiency. e. conceptual skill.

a. effectiveness

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles? a. figurehead b. monitoring c. spokesperson d. leader e. liason

a. figurehead

Which of these can best describe organizing? a. Assigning responsibility for task accomplishment b. Using influence to motivate employees c. Monitoring activities and making corrections d. Selecting goals and ways to attain them e. None of these

a. assigning responsibility for task accomplishment

Managers, in today's work environment, rely less on ______ and more on _____ leadership. a. autocratic; empowering b. empowerment and innovation; productivity and efficiency c. ethics and social responsibility; profit and cost-savings d. coordination and communication; control and command e. effectiveness and efficiency; quality and profit

a. autocratic; empowering

The _____ role involves resolving conflicts among subordinates between the managers department and other departments. a. disturbance handler b. entrepreneur c. liaison d. resource allocator e. negotiator

a. disturbance handler

What is the main concern of first-level managers? a. Facilitating individual performance b. Putting top management plans into action across the organization c. Allocating resources and coordinating teams d. Monitoring the external environment and determining the best strategy to be competitive e. Linking groups of people

a. facilitating individual performance

_____ are responsible for departments that perform a single task and have employees with similar training skills. a. Functional managers b. Middle managers c. General managers d. First-Line managers e. Top managers

a. functional managers

Being a successful manager means thinking in terms of all the following except: a. generating the most profit b. building teams c. becoming a motivator d. becoming an organizer e. establishing networks

a. generating the most profit

A manager's _______ skill is demonstrated in the way a manager relates to other people a. human b. controlling c. conceptual d. technical e. leading

a. human

Which of the following is not a decisional role? a. Liaison b. Entrepreneur c. Negotiator d. Disturbance handler e. Resource allocator

a. liasion

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n): a. middle manager. b. top manager. c. first-line manager. d. operative. e. chief executive officer.

a. middle manager

Taylor Brittingham is a general manager. Which of the following best describes her position? a. She is responsible for several departments that perform different functions. b. She organizes people across departments to perform a specific task. c. She is responsible for one specific department (e.g., marketing). d. She supervises employees with similar training and skills. e. None of these

a. she is responsible for several departments that perform different functions

Which of these managers are in charge of departments such as finance and HR that support line departments? a. Staff b. Operatives c. Top d. Line e. Project

a. staff

By definition, an organization is considered _____ because it is made up of two or more people. a. a social entity b. efficient c. effective d. goal-directed e. deliberately structured

a.a social entity

What is the role of the liasion? a. The liaison role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility. b. The liaison role pertains to the development of information sources both inside and outside the organization. c. The liaison role involves the initiation of change. d. The liaison role involves handling ceremonial and symbolic activities for the department or organization. e. The liaison role pertains to decisions about how to allocate people, time, equipment, money, and other resources to attain desired outcomes.

b. The liaison role pertains to the development of information sources both inside and outside the organization.

What is the role of the negotiator? a. The negotiator role involves resolving conflicts among subordinates or between the manager's department and other departments. b. The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility. c. The negotiator role involves seeking current information from many sources. d. The negotiator role pertains to the development of information sources both inside and outside the organization. e. The negotiator role involves the initiation of change.

b. The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions? a. Organizing b. Controlling c. Planning d. Staffing e. Leading

b. Controlling

Which of the following includes the manager identity? a. Specialist, performs specific tasks b. A network builder c. Works relatively independently d. An individual actor e. Gets things done through own efforts

b. a network builder

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill? a. Delegation b. Conceptual c. Organizing d. Human e. Technical

b. conceptual

Of all management duties, one of the things managers like the least is: a. networking. b. handling paperwork. c. financial planning. d. controlling activities. e. planning for future decisions.

b. handling paperwork

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____. a. technical skills b. leading c. organizing d. bribery e. controlling

b. leading

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role? a. Negotiator b. Monitor c. Resource allocator d. Figurehead e. Leader

b. monitor

Which of the following is an informational role, according to Mintzberg? a. leader role b. monitor role c. disturbance handler role d. entrepreneur role e. figurehead role

b. monitor role

Which of the following is not a function of management? a. Lead b. Performance c. Plan d. Control e. Organize

b. performance

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. Motivating and communicating b. Setting objectives c. Organizing d. Measuring e. Developing people

b. setting objectives

Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness. a. information system b. hierarchy c. bottom line d. structure e. decision-making process

c. bottom line

The biggest mistake that many managers make is the failure to: a. create employee recognition programs. b. clarify direction. c. communicate effectively. d. focus on productivity. e. display compassion to employees.

c. communicate effectively

According to the text, what are the skills used by managers when performing the four functions of management? a. Analytical, interpersonal, and financial b. Conceptual, interpersonal, and organizational c. Conceptual, human, and technical d. Functional, problem-solving, and technical e. Communication, strategic, and innovative

c. conceptual, human, and technical

Monitoring activities and making corrections are part of: a. staffing. b. planning. c. controlling. d. leading. e. organizing.

c. controlling

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed. a. Resource allocation b. Planning c. Controlling d. Organizing e. Efficiency

c. controlling

Which of the following roles involve bargaining with others to meet the unit or departmental goals? a. monitor b. figurehead c. negotiator d. resource allocator e. leader

c. negotiator

For a widget manufacturing company, worker-hours per widget is a measure of: a. organizational effectiveness. b. organizational performance. c. organizational efficiency. d. organizational structure. e. none of these.

c. organizational efficiency

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function? a. Controlling b. Delegating c. Planning d. Leading e. Organizing

c. planning

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____. a. leading b. dreaming c. planning d. organizing e. controlling

c. planning

_____ is the understanding of and proficiency in the performance of specific tasks. a. Interpersonal skill b. Conceptual skill c. Technical skill d. Human skill e. Leadership skill

c. technical skill

The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture. a. first-line b. middle c. top d. leading e. organizing

c. top

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function? a. Delegating b. Planning c. Leading d. Controlling e. Organizing

d. controlling

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of: a. conceptual skills. b. technical skills. c. planning. d. controlling. e. organizing.

d. controlling

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational: a. information processing. b. goal-setting. c. structure. d. effectiveness. e. efficiency.

d. effectiveness

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n): a. middle manager. b. first-line manager. c. top manager. d. individual performer. e. functional manager.

d. individual performer

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: a. decisional, spokesperson, leader b. disseminator, entrepreneurial, disturbance handler c. monitor, figurehead, liason d. informational, interpersonal, decisional e. leader, monitor, spokesperson

d. informational, interpersonal, decisional

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined? a. Informational b. Interpersonal c. Decisional d. Intrapersonal e. All of these are managerial roles defined by Mintzberg

d. intrapersonal

Using influence to motivate employees describes which of these functions? a. Monitoring b. Organizing c. Planning d. Leading e. Controlling

d. leading

One of the things managers enjoy doing the most is: a. financial planning. b. hiring new employees. c. planning for future decisions. d. leading others. e. controlling activities.

d. leading others

Which of the following is a characteristic of a traditional management approach? a. Managers encourage conversation and collaboration. b. Managers lead and empower teams. c. Managers constantly mobilize for change. d. Managers supervise team members' tasks. e. Managers play the role of an enabler.

d. managers supervise team members' tasks

Research shows that managers enjoy all of the following except: a. networking. b. innovation. c. leading others. d. managing time. e. all of these.

d. managing time

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of _____. a. leading b. human relations skills c. controlling d. organizing e. resourcing

d. organizing

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____. a. interim managers b. functional managers c. first line managers d. project managers e. middle managers

d. project managers

Which of the following best describes Stacey's position as a functional manager? a. She is responsible for several departments that perform different functions b. she organizes people across departments to perform a specific task c. she is responsible for a self-contained division and all the departments within it d. she supervises employees with similar training and skills e. none of these

d. she supervises employees with similar training and skills

Organizations often lose good employees because front-line managers fail to: a. show recognition. b. give direction. c. offer challenge. d. show respect. e. listen to new ideas.

d. show respect

The individual performer is a _____; whereas, the manager has to be a(n) ______. a. leader; doer b. producer; expert c . generalist; specialist d. specialist; generalist e. communicator; operator

d. specialist; generalist

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____. a. liaison b. resource allocator c. information processing d. spokesperson e. leader

d. spokesperson

A manager in for-profit business focuses primarily on ______, while a manager of a non-profit focuses on ______. a. customer satisfaction; organization reputation b. market-share; the bottom-line c. profitability; customer satisfaction d. the bottom-line; social impact e. the bottom-line; employee morale

d. the bottom-line; social impact

One of the important ideas in the text's definition of management is: a. the attainment of societal goals. b. effectiveness is more important than efficiency. c. efficiency is more important than effectiveness. d. the management functions of planning, organizing, leading, and controlling. e. management is unique to for-profit organizations.

d. the management functions of planning, organizing, leading, and controlling

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true? a. Karen Baxter does more planning than Tiffany Blanchard. b. Timothy Thompson does more leading than Karen Baxter. c. Tiffany Blanchard does more controlling than Timothy Thompson. d. Tiffany Blanchard does more planning than Karen Baxter. e. None of these.

d. tiffany does more planning than karen

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n): a. consultant. b. operative. c. middle manager. d. top manager. e. first-line manager.

d. top manager

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill? a. Conceptual b. Analytical c. Strategic d. Technical e. Human

e. Human

Success in the new workplace depends on the strength and quality of _____. a. followers b. individual workers c. vendors d. independent teams e. collaborative relationships

e. collaborative relationships

Which of the following refers to the amount of resources used to achieve an organization's goal? a. Synergy b. Performance c. Effectiveness d. Management e. Efficiency

e. efficiency

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a: a. top level manager b. first-line manager c. general manager d. project manager e. functional manager

e. functional manager

Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy. a. spiral network b. chaos-based evaluation system c. diagonal system of communication d. vertical chain e. horizontal network

e. horizontal network

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the ______role. a. monitor b. figurehead c. negotiator d. resource allocator e. leader

e. leader

Which of these is the use of influence to motivate employees to achieve organizational goals? a. Organizing b. Planning c. Staffing d. Controlling e. Leading

e. leading

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a: a. negotiator. b. spokesperson. c. monitor. d. figurehead. e. liaison.

e. liasion

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service? a. Top b. Project c. Staff d. First-line e. Line

e. line

A social entity that is goal directed and deliberately structured is referred to as a(n): a. management. b. student. c. task. d. employee. e. organization

e. organization

Selecting goals and ways to attain them refers to _____. a. leading b. controlling c. organizing d. staffing e. planning

e. planning

Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n): a. middle manager. b. first-line manager. c. operative manager. d. top manager. e. project manager.

e. project manager