Management 341 Final Exam

Which type of network structure in communication has the lowest degree of centralization?

A) All-channel network

The highest level of interaction and coordination among members is required in __________ interdependence

A) Comprehensive

Volkwear Ltf., a German clothing manufacturer, is known as a company that focuses on improving its customers' quality of life. In the context of Hofstede's dimensions, the cultural values dimension of _______ best describes Volkwear Ltd.

A) Femininity

Which of the following are the strongest determinants of one's abilities?

A) Genes and the environment.

Milo has assembled a diverse team of leaders to carry out major initiatives within his company. Milo has quickly noticed that the wide variety of viewpoints shared by team members has made it hard for the team to reach any goals. How can Milo address this problem?

A) Instruct the team to reflect on its goals and progress

Arney has been retained by Fluffy Soft Programmers to hire a new worker because he is an expert at personality types and their effect on job performance. Which one of the following interviewees should Arney hire?

A) Joy, who likes to work hard until a task is completely finished?

Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad showed a rancher, who had used a different company, complaining that he had ordered 100 oxen from his supplier and instead received 100 dachshunds. The mix-up was probably due to the presence of _______ in the communication process

A) Noise

______ refer(s) to the structures and propensities inside a person that explain his or her characteristic patterns of thought, emotion, and behavior

A) Personality

_________ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas

A) Task conflict

Diane and Tia had two conflicting ideas regarding how to relaunch their restaurant to a new market. Tia favored a flashy, after-hours club atmosphere, whereas Diane proposed a more middle-class look and feel. At one point, the tension between them seemed about to escalate, but then Diane gave in and suggested that they go with Tia's plan. Diane used the ________ style of conflict resolution.

A) accommodating

Claire has built her company by giving special attention to details. She is highly meticulous and demanding and often imposes her decisions on subordinates. Claire makes use of the ________ style of decision making.

A) autocratic

According to the value in diversity problem-solving approach

A) diversity in teams is beneficial if the problems to be solved are unfamiliar to the team members

In Big Bluff Heirlooms, a furniture manufacturing company, the arrival and departure times to and from work are specified to the minute, with time clocks used to control deviant behavior. It can be said that the company is high in

A) formalization.

Rachel, Emily, and Dravos are new product development specialists at the athletic footwear company Sole Success. All three have been part of the same team for over a year, and as a team they have had tremendous success, with three of their shoe designs among the current season's best sellers. There is a healthy sense of competition among them, but they take credit as a group for their successes rather than focus on individual achievement. A team such as this is said to have

A) high potency.

Technically, Vinh's direct supervisor is Leila, but his de facto boss is his colleague Mark, who has been with the company for several years. Vinh has stopped even trying to get Leila's feedback on problems, since she always seems to be out of the office for some reason or another, and even when she is there, she avoids talking to anyone. Leila is demonstrating

A) laissez-faire leadership.

As manager and team leader, Sandra calls her subordinates together and says, "Okay, this week I'll need each of you to work a few extra hours because we need to get out those brochures that were back-ordered." She is exercising her ________ power.

A) legitimate

The concept of bounded rationality suggests that we are likely to

A) not have the ability or resources to process all available information and alternatives to make an optimal decision.

County Medical Center has a good track record of treating patients well and discharging them in a timely manner. Then, in the span of one week, twelve patients suffer post-surgical bacterial infections that are resistant to drug treatment. Shortly afterward, the surgical and patient recovery teams gather to discuss the problem. One cardiac surgeon, Yvette, mentions that she read in a medical journal about a simple but effective method of reducing such infections. It involves encouraging and enforcing hand washing before all new patient contact. The key is to post reminders in every patient room and nurse station. There is also a smart phone app that will beep once every five minutes as a backup reminder. The hospital staff agrees to implement the protocol, and six months later the rate of infection has dropped by more than 50 percent. The hospital is striving to create a

A) safety

Over lunch, Daniela and Hassan are discussing their managers. Daniela describes her boss as extremely motivating. Work goals are more demanding than ever, but even though the rewards of the hard work may not come soon, Daniela trusts her manager's emphasis on the future good that will come from their work. She feels that working with this new manager has led to a much stronger emotional bond with the organization, much more engagement with the work, and an overall increase in her job satisfaction. Daniela's boss can be described as a(n) ________ leader.

A) transformational

Shane is the project manager of the organizational development team at Solid Hardwoods. Shane's team has been assigned the task of studying and evaluating Solid Hardwoods' organizational structure. Shane divided the tasks among the team members to collect preliminary information on different elements of Solid Hardwoods' structure. Meg was asked to collect information on the degree to which tasks are divided into separate jobs. Andrea was asked to collect information on formal authority relationships. Francine started looking into how many employees each manager has responsibility for, and Carol was asked to collect evidence on the degree to which rules and procedures are used to standardize behaviors at Solid Hardwoods. Shane decided to personally collect information and evidence on where exactly decisions are formally made at Solid Hardwoods. The team decided to meet with information in two weeks.

A) work specialization

Which of the following is true of teams?

B) A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose

Peyton is a well-liked intern at Gary's Tri-State Metal Sales. Customers are co-workers describe Peyton as kind, cooperative, sympathetic, and warm. Peyton probably has a great deal of the Big Five Trait of

B) Agreeableness

Which of the following people described below has a high degree of reasoning ability?

B) Barry is a judge who uses laws and rules to guide him in making decisions.

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. usually, Alvaro pays careful attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Silas's action would contribute to which factor in effective decision making at WII?

B) Decision informity

Which of the following scenarios demonstrates a person's ability?

B) Fred refuses to try a new method to source limestone.

JFK's decision to go forward with the Bay of Pigs invasion of Cuba, NASA's decision to launch the space shuttle Challenger in unusually cold weather, and Enron's board of directors' decisions to ignore illegal accounting practices famous examples of

B) Groupthink

Bianca has just hired five new people for her startup, Inspirex, which has been in business for a few years and recently received a large sum of money from an angel investor. Xavier and Rashad are two of the new team members. They go out for a drink at the end of their second week and discuss the atmosphere at Inspirex. Rashad really appreciates the fact that Bianca planned a fun meet-andgreet party the first week and went out of her way to integrate them into the team. Xavier agrees and adds that he appreciated Bianca's responsiveness to questions and her "open-door" policy. Based on this, what else did Rashad and Xavier most likely take note of regarding Bianca's behavior?

B) In a meeting the first week, she solicited Rashad's and Xavier's opinions, instead of just making them sit and listen.

________ defines the tendency of people to see their environment only as it affects them and as it is consistent with their expectations.

B) Selective perception

On the third day teaching at a public school, Tiffany, who is used to teaching at a small private school, has become very frustrated with the larger class size and louder behavior than she is accustomed to. When Kathy, the principal, comes into the room and asks how she is doing, despite wanting to pretend everything is under control, Tiffany admits that she is feeling a bit frustrated and overwhelmed because she is not used to his environment. Tiffany has just displayed

B) Self-awareness

________ is(are) the degree to which group members think and act alike, and ________ represent(s) how friendly employees are to one another.

B) Solidarity; sociability

Craig, the CEO of ShopRite, Inc., has noticed that one of his store locations has consistently through-the-roof sales numbers. Also, a survey completed by employees revealed that this particular location's workers showed extremely high levels of motivation and job satisfaction when compared to other locations in the region. Everyone who works there gave high praise to their manager, Jamal. What else did the survey most likely reveal about Jamal's employees?

B) They demonstrated citizenship behaviors, such as volunteering after work.

Talia formed a technology start-up in her garage, and it has grown more rapidly than she ever imagined. She has always kept tabs on all of her people, and her company has just passed 150 employees. What should she do now?

B) add more structure for communication and decisionmaking

When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in

B) behavioral modeling.

At Buddy's Bird Barn, every employee has to consult Buddy before completing any sale, and only Buddy can make decisions about purchasing and advertising. These rules represent ________ at Buddy's Bird Barn.

B) centralization

Andrea was asked to collect information on which of the following elements of the organizational structure?

B) chain of command

In a conflict situation, Pat attempts to get his needs met without any concern for the needs of the other party. He utilizes ________, a conflict resolution style.

B) competing

To encourage innovation at the organization, MicroTrac allows its engineers to spend 20 percent of their working time pursuing projects that they are passionate about. This describes a(n) ________ culture.

B) creativity

Quest, Inc., has a sign hanging in every employee's cubicle that reads: "Together we are greater than any one of us." This is an example of a(n)

B) espoused value.

In her job as a research analyst for a stock brokerage, Caroline spends a lot of time at her computer. Today her boss told her, "Find out everything you can about the textile industry in the Philippines," and she immediately sat down and typed a few words into a search engine. Soon she had a dossier on the subject, gleaned from her research on the Internet. The information Caroline acquired in this way is an example of ________ knowledge.

B) explicit

A plastic injection molding company, Flexiplast, has diversified to the point that the products it sells are very different and managing them has become overwhelming. Which of the following structures would help Flexiplast manage this situation?

B) product

Michael Jordan is an icon in basketball. Many people buy shirts with his name on them. Jordan's iconic status gives him ________ power.

B) referent

Noted for his flamboyant ties and his outspoken opinions, Billy is no ordinary vice president within the gigantic Mulray Corporation. Top management has identified him as one of the rising stars, and he has an enormously loyal following among the company's youngest and most energetic executives. Everyone, it seems, wants to be around Billy, who possesses a great deal of ________ power within the organization

B) referent

As the head of overseas operations for FoodCo., an international conglomerate supplying more than 60 countries, Devon has access to resources beyond the reach of most people—even the company president—and this in turn has made him very influential within the company. Devon holds the authority that is an example of the contingency factor

B) substitutability.

Arney has been retained by Fluffy Soft Programmers to hire a new worker because he is an expert at personality types and their effect on job performance. Which of the following interviewees should Arney hire?

C) Linda, who goes of her way to help others and show them respect.

Kevin fidgets and taps on the things, sights often, squirms, constantly checks the time, and yells at people when they ask him how a project is going. The people who work with Kevin perceive him as uptight, mean, anxious, and rude. These perceptions are primarily formed by Kevin's

C) Personality

A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their teammates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case?

C) Production blocking

Cung leads the design team at Rapidwire, a software firm that designs custom software to meet its clients' needs. He needs to hire an employee to recognize when new approaches are needed to learn what clients need and quickly come up with an innovative way to serve them. Which of the following candidates would best meet Cung's requirements?

C) Rico, a curious person who loves art a d buys the latest gadgets.

Parkdale Windows utilizes a classic assembly line in manufacturing its window components. Which type of interdependence is depicted?

C) Sequential

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ___________ activity of the boundary-spanning process

C) Task coordinator

An example of a management team would be a

C) Team that oversees the functioning of all the teams in an organization and coordinates activities among the teams.

Robin, a former sales manager, has been out of the workforce for more than a decade and is thrilled when she lands a job at Yoyodyne Technology Systems. For her first day at work, she dresses in a conservative business suit and digs her old briefcase out of the closet. When she arrives at the office, she is shocked to see people dressed in jeans and sweatshirts, with some not even wearing shoes. Instead of working in a cubicle as she had for years, she is seated at a long, open table with numerous other employees where everyone wears headphones as they work. She finds that she has trouble keeping up with department communications because she still relies on e-mail instead of inter-office social networks. The casual office atmosphere is distracting and the level of familiarity her co-workers demonstrate with each other is foreign to her. After a few weeks, Robin gives her notice because she realizes she will never fit in at such an organization. This situation is indicative of

C) a strong culture.

Orrin, the manager of Nordic Kitchen and Bath, has always been supportive toward the employees and understands their feelings. On most occasions, he overlooks their mistakes and gives them opportunities to develop a friendly atmosphere in the office. He often takes on some of their work in order to reduce their burden. Orrin would score high on

C) consideration.

The up-and-coming presidential candidate has an ability to make voters feel that they are helping decide the future. One of his slogans is "Come shape tomorrow with me," a message he has driven home at town hall meetings across the country. Often he invites "ordinary Americans" from the audience to come down front and share their concerns with him—concerns which he then fits into his platform. The candidate is adept at using the influence tactic known as

C) consultation.

Which of the following is the style of decision making whereby the leader plays no role in deliberations unless asked?

C) delegative

Lynette is the new head of operations for ShurWay, a nationwide corporation with offices in several major cities. Promoted to headquarters from an office in another city, she will be overseeing people who have long worked together and may feel some resistance to an "outsider." Therefore, it is important for her to establish herself as a leader in their eyes. She will have an opportunity to do just that tomorrow, when she will be invited to make some remarks at a departmental get-together organized in her honor. The best way for Lynette to set the right tone is to let everyone know that she is ready to

C) do everything she can, both in terms of her position and her knowledge and other abilities, to help each employee do what they need to do to help the company meet its objectives.

Chang is the art director at Idlewild Graphic Design. The firm recently acquired a new client, Palomino Film Productions. They are designing a logo, ad campaign, posters, and other materials for the client. Chang meets with his entire design team, and together they hash out ideas for the visual approach they should take on the project. Designers bring prototypes and everyone votes on them. Chang's leadership style is

C) facilitative.

At LMNO Creating, employees are grouped according to their expertise in an area. All marketing employees are in one department, all finance employees are grouped in another department, and similarly, all human resources and manufacturing employees are in their respective departments. Which of the following structures does LMNO Creating use?

C) functional

In a mechanistic organization, employees are

C) given a very narrow view of the tasks they are to perform.

Brady looks up to his boss, Malik, who has a business degree from Yale and, like Brady, is ambitious, successful, and extroverted. In addition, Brady and Malik share a similar, warped sense of humor. Malik often tells Brady "you remind me of me ten years ago." Brady is likely to be a member of Malik's

C) ingroup.

Jackson's boss, Samira, is excited about a new project management system she learned about at a weekend seminar, which purports to increase accountability and efficiency by 30 percent. She bought it for the office and hired a trainer to teach everyone in the office how to use it. What dimension of day-today leadership is Samira demonstrating?

C) initiating structure

Erin has just concluded another case in which she lived up to the slogan posted on billboards all over the city: "The number-one choice for women facing divorce!" She followed textbook negotiation strategies and came fully prepared to the meeting with her client's soon-to-be exhusband and his lawyer. At the meeting, Erin asked a number of questions, maintained a friendly atmosphere, and presented her client's list of demands. In the end, she got everything she wanted for her client—the house, one of the cars, custody of the children—and did so without acceding to a single one of the opposing side's demands. They finished off with a formalized agreement and then Erin and her client went out to celebrate their victory. However, Erin may have missed one thing, which is that she should have

C) let the other side win on some small point, so they would walk away feeling they had won at least something.

At Pleasant Pools Inc., there is a total focus on providing care and satisfaction to each customer. In the Prominent Clients division, each manager is assigned 3 employees to supervise, whereas in the Component Assembly division, each manager supervises about 15 employees. The Prominent Clients division managers can be described as having ________ as opposed to ________ for the Component Assembly division managers.

C) narrow centralization; tall centralization

During her stay at the Renaissance Hotel, Ginny noticed that all the staff wore the same color and style of clothes. Which of the following layers of organizational culture would such a dress code represent?

C) observable artifacts

Dana is the CEO of a large technology company. She has some very talented employees, but the company keeps falling behind its competitors. When Dana observes what is going on, she finds some cases where managers are micromanaging good employees, while other managers cannot address all the needs of their employees. Dana needs to address how her talent is

C) organized.

Corinne is looking forward to starting her new job at Flash Forward, a socialnetworking platform. Everything she has read suggests the company promotes a healthy work/life balance and supports causes that are important to her, such as sustainability and combating climate change. Walking to her desk on her first day, she sees posters in the hallway outlining the company values of "people over profit" and "work to live, not live to work." She smiles because that is how she feels about things, too. After a week on the job she finds herself eager to get to work each day and tackle new challenges, something she has never felt about a job before. Her co-workers are friendly and supportive, the management team seems genuinely concerned about morale and job satisfaction, and she learns the company gives all employees one week off per year with pay to perform charitable work of their choosing. All this makes Corinne proud to be a Flash Forward employee. Corinne is experiencing a high degree of

C) person-organization fit.

Francine is looking into information on which element of organizational structure?

C) span of control

Eco-Adventure Gear is a well-respected apparel company. For over 50 years it has produced high-quality, durable products at a relatively high price point. Customers are willing to pay a premium for its wares because of the company's commitment to quality and its history of providing effective customer service. The company's headquarters are located at the base of a mountain range, and once a month the CEO closes the office for two days and leads the staff on a rock climbing trip. Since the company attracts outdoorsy types, nearly all the employees join in on these voluntary trips. Employees are proud to say they work at Eco-Adventure and rarely quit. Eco-Adventure Gear is demonstrating the advantages associated with which type of culture?

C) strong

When Mathilda first walked into the glass-enclosed lobby of Data Mining Solutions' headquarters, she observed an enormous three-dimensional recreation of the company's logo—a bright red question mark—hanging from the ceiling. As she was taken on a tour of the building, the same red question mark appeared painted along the hallways, in decals placed on all street-facing windows, and as a screen saver on the company computers. Such corporate branding is an example of which type of observable artifact?

C) symbols

In a project team at Kaizen International, everyone focuses on his or her specialty and what they do best. Members know exactly where they can go to get information when there are gaps in their knowledge, and this team produces synergistic results. This shows that the project team at Kaizen has an effective

C) transactive memory.

Aaron leads a sales team. Ralph is the only team member who has not yet reached his quarterly sales quota. How can Aaron best help Ralph in this situation?

D) By reminding Ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it.

Herb's office is impeccably organized. Herb always shows up on time and can be counted to volunteer when someone is needed to go above and beyond usual duties. Herb says he will run the company someday, and he is willing to put in as many hours and as much suffering as it takes to get there. Herb exemplifies the personality trait of

D) Conscientiousness

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. usually, Alvaro pays careful attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Alvaro's tendency to listen to Sasha and ignore Jerome reflects which factor in effective decision making?

D) Hierarchical sensitivity

Which of the following scenarios demonstrates personality?

D) Shanda is generally friendly, likable, and calm under pressure

A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive that same grade for the group project, but they will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for it. Instead, they focused their efforts on their individual projects. Ben and Julia's behavior is an example of

D) Social Loafing

A culture high on ________ feels threatened by ambiguous situations and relies on formal rules to create stability.

D) Uncertainty Avoidance

At the annual holiday party, ABC Airlines gives awards to employers to recognize examples of "going above and beyond" to serve customers. Almost all the employees attend. This is an example of

D) a ceremony

Rose works in the human resources department of Spartan, makers of athletic clothing, shoes, and accessories. Celebrity athletes are regularly spotted wearing Spartan gear, but the company's slogan—"For the Athlete in All of Us"—is designed to appeal to the ordinary buyers who account for a large portion of revenues. Rose has been assigned to train a group of new employees, and she intends to begin with an information talk that includes a story about the company. Given this information, the best choice for Rose would be an account of

D) a wounded Iraq War veteran who got a job as a cashier at a local Spartan store and who, despite having a prosthetic arm, competed in the company's annual Spartan Games.

In the mid-1800s, Senator Henry Clay was known as "The Great Compromiser" for his ability to strike compromises on the hotbutton issues of the day, most notably slavery. In reaching such agreements as the Missouri Compromise, Clay and others of like mind most likely believed that

D) arriving at an interim solution would allow more time to study the problem.

Wes's employer has established a course of learning for him. From the standpoint of organizational behavior, this is particularly important because learning will help him to

D) become a better decision maker.

True learning only occurs when

D) changes in behavior become relatively permanent.

Julio has been newly appointed as the CEO of SmartSystems, Inc. He is still learning how various departments function in the organization. Until he is able to gain sufficient knowledge and can suggest some changes, he relies on the suggestions and opinions of his team members and lets them do things the way they are used to. He does not generally interfere in the decisions made by the employees but, at times, shares his past experiences with the employees. It can be said that Julio has adopted a(n) ________ style of decision making.

D) delegative

In an organic organization,

D) employees are encouraged to develop knowledge and expertise outside of their specialization.

As one of the most experienced medical doctors in the world when it comes to a particular rare but serious rheumatological condition, Serena possesses enormous ________ power within the medical community.

D) expert

Petunia, Daisy, Constance, and Anna are four friends working at four different organizations. In Petunia's firm, Social Network Development, employees are both distant and disconnected from one another, whereas in Daisy's company, Solar Singularity, it is quite the opposite— employees are friendly, and they all think alike. Constance works for Credit Protection Services, where employees think alike but are not friendly to one another. Finally, Anna is employed at Living Trust Wealth Management, where employees are friendly, but they think differently and do their own thing. Petunia's firm, Social Network Development, can be described as having which of the following culture types?

D) fragmented

Katarina is the East Coast manager of Boots for You. Other managers are in charge of the West Coast, South, and Great Lakes divisions. Her brother, Jordan is a marketing manager at a different firm who enjoys watching sports with the finance and operations managers from his company. Katarina likely works in a company with a ________ structure, while Jordan most likely works in a company with a ________ structure.

D) geographic; functional

Paolo calls in his sales team and says "Okay, everybody, listen up: We're going to increase our sales across the board 30 percent next quarter. Here's how we're going to do it, and here's what I'm going to do to help us get there." Paolo is demonstrating

D) leadership.

Cooper, a trainer at D&J Inc., preaches the company's policy of prudence to all his new trainees. In the context of Hofstede's dimension, this cultural value followed at D&J Inc. is an example of

D) long-term orientation

A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. The team's high level of common understanding refers to which of the following?

D) mental models

The physical layout of workspaces, dress codes, and the level of technology used are all examples of ________ that are represented by the organization's culture.

D) observable artifacts

Rigby has gotten his dream job working with one of the most prominent tech companies in Silicon Valley, and he is determined to make a good showing from the first day. The best way for him to do that is to

D) observe his coworkers from the start, figure out who is most successful and plugged in, get to know them, and not be shy about asking questions.

Stately Crafters is a custom manufacturer of hand-crafted furniture. The company has 101 locations throughout the country and relies on decentralized decision making to meet the needs of the dynamic environment and customer needs. Which of the following approaches to organizational design is likely to be appropriate for Stately Crafters?

D) organic

One of the biggest environmental factors affecting organizational structure is whether the

D) outside environment is stable or dynamic.

As head of the sales team, Kevin has the power to dispense sales leads to the members of the team. He gives the best leads to the personnel who impress him the most at any given moment, and therefore the members of the team are always trying to impress Kevin. He possesses ________ power.

D) reward

With a lineup that includes some of the most well-known brands in the laundry, home care, and related departments, RWB Home Products is among the largest and most well-known companies in its industry. Founded in the late 1800s, it is a venerable and distinguished organization. RWB is often described as being almost synonymous with America itself (the initials stand for "Red, White, and Blue"), yet unlike America, it is noted for a lack of diversity among its workforce. Certainly there is diversity in terms of ethnicity and background, but diversity of opinion is lacking. "You can always spot the RWB employees in a crowd," one industry journal commented, "because they dress, talk, and even walk the same way." Most likely RWB Home Products is a company

D) where new employees might find it difficult to adapt.

Matt, a training coordinator at ARC Technologies, as his team are organizing a workshop for the employees. Matt is meeting the vice president of finance to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) _________ activity of the boundary-spanning process.

E) Ambassador

Which of the following scenarios describes a worker with a neurotic personality?

E) Amy yells at Jacob to go away when he asks her how she is doing, then brings him coffee with a big smile an hour later.

When Matt was driving to work, a car sped past him, and its passengers began throwing trash out of the car window. Although Matt was taken aback by this behavior, he was able to forget the incident and had soon regained his focus on his plan for the day. From the scenario, it can be concluded that Matt has a high degree of

E) Emotional regulation

Eagle is a human resources coordinator for a large firm dealing with a range of products. She tends to immediately hire an employee high in reasoning ability, but the only tests she has available test for quantitative and verbal abilities. What can she do when she administers the test to Pablo, and he scores very well on both of them?

E) Hire Pablo because people tend to score similarly across all types of cognitive ability.

Ron works for Advanced Family Medical Systems, often known simply as AdFaMS, and has earned the nickname "Mr. AdFaMS" because of his dedication to the company. Ron says it is not hard to be dedicated to a company he believes in as much as AdFaMS. However, Ron is not perfect. Based on research, which of the following is most likely the problem with Ron?

E) His job performance is lower than that of most other employees.

A few minutes before the grand opening of the newest store in the chain, Chanel from the corporate office gave the whole team a rousing speech in which she told them that they had the power to make things better for the entire community. This is an example of

E) Inspirational appeal

Paul, Brian and Jeff work in different teams at Lake Mattresses. Paul's team ensures that all the raw materials, machinery tools, and other production equipment are available to employees around the clock. Any procurement needs to have to be addressed to Paul....Paul is part of a _______ team

E) Management

Which of the following is an example of the anticipatory stage of socialization?

E) Miranda is unhappy at her current job and asks her friend Saul about the culture at Streaming Music Solutions, where he works.

A small outdoor athletic footwear company, Choose-to-Reuse, prides itself on its "green" image. Twice a year, the company puts out a call to its customers, telling them that if they send in a used pair of shies in workable condition, they will receive a coupon good for 50 percent off a new pair. The company then simply repackages the shoes and ships them off to three different international charities. This year Jenna, the VP of marketing, as been asked to take charge of the project. If she were to use the principles of network structure, which approach would Jenna take to maximize the efficiency of the charitable effort?

E) Name one employee to coordinate the effort and have the group channel all its communications through that person.

Ji-Eun is in charge of selecting an intern for the HR department at her company. She is especially interested in identifying the candidate with the strongest possibility for leadership. After interviewing five candidates, who do you think she chooses?

E) Qasim, who did not have quite as much experience but was sharp and outgoing and showed an extreme willingness to learn

Jasmine is promoted to a position in marketing after two years in customer service at the upscale clothiers Blanston Brothers. She is excited about the new opportunity and tries hard to fit in with her new team. Things go well at first, and the team works effectively to come up with new approaches to promote a new line of silk ties and handkerchiefs. One day at lunch, her co-workers are talking about their children, and Jasmine mentions she does not plan on having kids. Two of her teammates, Misty and Marco, are shocked. Since both come from large families and have multiple siblings, they cannot understand Jasmine's decision, and they become distant towards her. As a result, the team begins to lose productivity gains it one had. This team is demonstrating __________ conflict.

E) Relationship

Every day at Coat Tech, Bill sands down cars and then Brian removes the dust. Next, Loni sprays primer on them, and Katie sprays paint and a topcoat on them. Finally Lyle dries the cars an polishes them. Each person is the best team member at performing the job he or she does. Coat Tech's workers have ________ interdependence

E) Sequential

Alyssa works for an engineering firm that has been hired to design and supervise the construction of a highway bridge over a major river. The bridge will be a unique design, incorporating complex designs that will likely never be duplicated. How should Alyssa deal with designing and overseeing the building of the bridge?

E) She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed

The board was split over a fundamental question of the company's future direction, but Mr. Gillespie declared himself neutral in the conflict. As the oldest member of the board, he said, he should not take sides. His behavior exemplifies an approach to conflict resolution known as

E) avoiding.

Every year, 7 Days, a large retail chain, organizes a large annual function in which it gives an "Employee of the Year" award to a deserving employee, along with a $5,000 cash prize and an opportunity to launch the retail chain's new product. This is an example of which of the following components of organizational culture?

E) ceremonies

Alisha is the manager of Fresh Marketplace, an organic café, juice bar, and supermarket. The company has recently been faced with competition from Oriole Organic Supermarket. Alisha meets with her team to get their thoughts on how Fresh Marketplace can become more competitive. They have a limited budget, so she needs to figure out where to best spend the money they have. After the meeting, she weighs their ideas before making a decision. Alisha's leadership style is

E) consultative.

Walker International recently published its vision statement, which is an example of

E) espoused values.

Eileen is the leader of a small compost facility that caters to organic farmers. She has to decide how many employees each supervisor will oversee, and how closely they will watch over them. This is an example of Eileen shaping her company's

E) organizational structure.

Tracy and Tonya's business has enjoyed enormous growth, and they are not sure how to handle the growing list of back orders, so they sit down together to figure out what they should do. First they list the important criteria involved, then they write down all possible solutions. Having done so, they evaluate these alternatives against the criteria they have established, and after a great deal of discussion, they choose an alternative that they believe will yield the best results. Lastly, having made a decision, they set out to implement it. This is an example of

E) the rational decision-making model.

Which of the following is an example of the observable artifacts category of espoused values?

E) the sustainability message that Outdoor Footwear prints on each of its shoe boxes that celebrates the amount of postconsumer recycled content in its products

Organic organizations are typified by a structure that relies on

E) weak chains of command.

While ______ teams focus on the accomplishment of core operational-level production and service tasks, ______ teams focus on integrating the activities of sub units across business functions

E) work ; management

A group of friends decided to start their own custom clothing firm with the resources and abilities they have. Steven is really good at applying formulas to solve complex problems that involve numbers. Bobby excels at combining specific data into general conclusions. Richie is able to study stock market data and predict how the market fluctuations will affect an industry. These people believe that they can build a great future, and they are working hard toward their goals. From the information given, it can be concluded that Steven has high ability in the area of ? How about Bobby?

Steven --> A) Mathematical Reasoning Bobby --> C) Inductive Reasoning

Which of the following examples best exemplifies the concept of process gain?

Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers working individually.

Daylen and Daven had totally different childhoods. Daylen was raised in a supportive environment, and Daven was was in an abusive, neglectful environment. Daylen always scored about fifty points higher than Daven on cognitive ability tests when they were in school. After graduation, they both were hired by the same company for the same occupation. Now, five years later, what would be the most likely result if they both took a cognitive ability test?

d) Daven would narrow the scoring gap with Daylen because environment influences on cognitive ability tend to decrease as people age.

Personality traits are a function of both your

C) Environment and genes.