Management

According to your textbook, what percentage of employees have left a job to get away from a manager?

50% (According to a Gallup study 50% of employees have left a job to get away from a manager)

Management is ____________.

A process involving ongoing and interrelated activities (Management is the process of getting this done efficiently and effectively with and through other people)

In the past, car bodies were welded by laborers. The work was hot, dirty, and hazardous. Today much of that work is done by robots. This is an example of______________.

A productive use of technology (Technology has made the work of creating and delivering goods and services more efficient and effective)

Each afternoon the day crew noted on the whiteboard the number of units it had built. The two other shifts did the same thing, and at the end of the week, the shift with the highest total was rewarded. Each shift took to hiding tools and materials to thwart the efforts of the following shift. This culture is high in ______________.

Aggressiveness (Aggressiveness is the degree to which employees are aggressive and competitive rather than cooperative)

Reliable Construction prides itself on making sure every measurement is exact, and all surfaces are plumb and level. The homeowners are encouraged to look for flaws for the crew to fix. This organization rates high in _____________.

Attention to detail (Attention to detail is the degree to which employees are expected to exhibit precision, analysis, and attention to detail.)

Two significant factors that are reshaping management are ______________.

Changes in the workplace and changes in the workforce (Every business is now a technology business; about 58% of workers aged 60 and older are currently delaying retirement.)

John has taken a job which requires him to work with a team to develop an advertising campaign for a new brand of athletic shoes. Which skill would be most important for John in his new job as a team member?

Collaboration (Collaboration is a skill in which individuals get along and work together on a task that results in a final product that reflects interdependent action.)

Which one of the following best describes a dynamic environment?

Competitors move into and out of the industry frequently (If the components in an organization's environment change frequently, it's a dynamic environment.)

Terrell has noticed fewer customers coming into his accounting firm so he comes to you for advice. After observing how unfriendly Terrell's front office staff are, you offer him this advice: _________

Create a page on the most popular social media sites, then get your customers to "like" your page.

Ginger, the CEO of Match-Schtick Toys, is making choices of what products are made. She is performing a managerial _______________ role.

Decisional (Decisional roles entail making decisions or choices)

All organizations must ___________

Define and limit the behaviors of its members (An organization is structured in some way that defines and limits the behavior of its members)

Interest rates for personal loans and homes have been increasing, making it more difficult for consumers to borrow money for large purchases. This has also affected the revenues of manufacturers of household appliances, furniture, and furnaces. Interest rates are a factor in the _____________ component of the external environment.

Economic ( The economic component encompasses factors such as interestrates, inflation, and income.)

Sales in the real estate company were off so the office manager, using data from successful months, required the receptionist to make at least 15 cold calls per day. In return, she would receive an additional "piece-rate" for each completed call. Every day the receptionist made her quota of calls, but sales did not improve. Her work is an example of ____________.

Efficiency but not effectiveness (Working efficiently means doing things right, which the receptionist did. The calls were not effective, however, at increasing sales)

John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in ________.

Employee satisfaction (Depending upon what managers do, they truly play a critical role in employee satisfaction and engagement)

2. Ross does enjoy managing the lunch shift at Chez le' Steak. It is a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an everyday basis. Which type of manager best describes Ross's position?

First-line manager (First-line managers are responsible for directing the day-to-day activities of nonmanagerial employees)

__________ is(are) a component of the external environment.

Gender (Gender is considered a demographic component of the external environment)

Which one of the following factors is a demographic component of an organization's external environment?

Geographic location (Demographic characteristics include age, race, and geographic location, among other factors.)

Blackstone Motors buys switches from an electronics company in Taiwan. Workers in Taiwan are threatening to unionize, which will likely mean a strike that would disrupt Blackstone's supply of switches. This situation would be a part of the_______________ component of the environment.

Global (Situations in one country that can affect management in another country are global in nature)

One of the outcomes of good management is _____________.

Increased customer loyalty (Organizations that are well managed develop a loyal following and find ways to prosper even when the economy stinks)

Although sales have fallen off, Wood Products, a maker of indoor trim, continues to produce a certain design of trim at the same level as when sales were higher. This is an example of _____________

Ineffectiveness (Effectiveness is doing the right things. Wood Products is doing the wrong thing by producing a product customer no longer want)

Culture can be described as all of the following except ________.

Influenced by competitors (Culture is the shared values, principles, traditions, and ways of doing things that influence the organizational members. Organizational culture is not readily influenced by competitor actions.)

As a new manager at Colonial Bread, Vince was appalled that the methods currently in use are those put in place by the founder more than half a century ago. Gently Vince suggested to the current CEO, son of the founder, that ______________ was needed to meet the competition and win back customers.

Innovation (In today's challenging environment, innovation is critical to success)

Google is known as a company that is constantly moving to the "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this represent?

Innovation and risk taking (Google would be shaped by one particular cultural dimension. By always focusing on new ways of working and by new products, they are leveraging their culture of innovation and risk taking)

6. Sam Walton was equally comfortable speaking to the least educated of his customers and his board of directors. All who met him believed he was their new best friend. Sam understood the importance of ____________ skills.

Interpersonal (Interpersonal skills involve working with people individually and in groups)

Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management skills?

Interpersonal skills (Managers with interpersonal skills work well with other people both individually and in groups by communicating, mentoring, motivating, delegating, etc.)

4. Floyd has called a meeting of his subordinates to introduce a new product and the new piece rate pay system that will allow them to earn bonuses for maintaining high quality and low waste rates. Floyd is engaged in the ____________ function.

Leading (Motivating workers is a part of the leading function)

Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following?

Management (Management is the process of getting things done, effectively and efficiently, with and through other people)

Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the menu, works on marketing the lunch specials, and leads a staff of 24. Which of the following best describes Ross's position?

Manager (managers direct and oversee the activities of other people in the organization so organizational foals can be accomplished)

Bailey, a manager of a national discount-chain store, reports to Carmen, the district manager. Both Bailey and Carmen are _____________.

Middle Managers (The store chain is national so Carmen, as district manager, would not be considered a top manager. Bailey would have department managers in the store who report to him)

Edward is trying to decide whether his company should continue to make widgets manually or to automate the process and have machines make the widgets. Edward is engaged in the _________ function.

Organizing (Organizing involves how work is to be done)

Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble with?

Political skills

Lawrence is considering a move of his light industrial firm to a site outside of town that is zoned for agricultural use. Before he can begin to build, the site will have to be rezoned. Lawrence is dealing with a factor in the ______________ component of the external environment.

Political/legal (The political/legal component includes federal, state, and local laws)

Studying management can __________.

Provide a foundation on which to build management skills and abilities (For those who plan to be managers, an understanding of management forms the foundation on which to build additional management skills)

If Carl wants his organization to become more efficient, he should focus on _________________.

Reducing production cost (doing more with less is a measure of efficiency)

Linda is ready to take her business to the next level. She wants to build her customer community beyond her walls. Which of the following should she try?

Social Media (Social media is a form of electronic communication through which we create online communities)

What Mary likes about her job at Starbucks is that the company supports literacy initiatives in the communities in which it does business. Mary believes that Starbucks should try to make each community a better place to live. What employability skill does Mary have?

Social responsibility (Social responsibility includes skills related to business ethics and corporate social responsibility. Business ethics includes principles that influence the way organizations behave within society.)

The external environment is said to be ________ when there are few new competitors, little activity from outside groups, and minimal technological breakthroughs.

Stable (In a stable environment, change is minimal. There might be no newcompetitors, few technological breakthroughs, and little activity from external groups.)

Business decisions based on communicating openly with various stakeholders to understand their requirements, and factoring economic, environmental, and social aspects into how they pursue their goals, is more likely to achieve __________.

Sustainability (Sustainability is a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies)

The idea that a manager's ability to affect performance is constrained by external factors represents a _______ view of management

Symbolic (There are two theoretical views in understanding how much difference a manager makes in how an organization performs. The symbolic view allows for management outcomes to be constrained by external factors.)

__________ means doing a task correctly

efficiency (efficiency means doing things right and getting the most output from the least amount of input)

SBT News, publisher of a regional newspaper, once employed two dozen reporters to "sniff out" the news for its daily paper. Now there are only three. The paper relies instead on its readers to post news on its website. Management has experienced changes in _________ that affect how the business is managed and organized.

Technology (Businesses struggle to keep costs down and to retain their customer bases.)

A recession is ending, sales are increasing, and production quotas are trending up. Still, Forest Hill Mfg. is slow to expand its workforce. Management is afraid the good times won't last. This is an example of ____________.

The impact of the external environment on jobs and employment (The external environment constrains and challenges managers through its impact on jobs and employment.)

Which one of the following would be the best candidate for a telecommuting work arrangement?

The proofreader for a book publishing company (Organizational members who work mainly with information can do that work from any place at any time.)

Environmental ________ refers to the degree of change and complexity in the organization's environment.

Uncertainty (The degree of change and complexity in an organization's environment is referred to as environmental uncertainty.)

One rationale for studying management is _______________.

We can all benefit from improving the way organizations are managed (We interact with organizations every day and an understanding of management offers insights into many organizational aspects)

By studying management, we can expect to learn which of the following?

What good managers do (By studying management, you can learn what good managers do on a regular basis and what bad managers ought to do)

A necessary characteristic of an organization is

that it has people who work to achieve the organization's goals

Frederick W. Taylor's theory of scientific management involves ______________.

using scientific methods to define the one best way for a job to be done