Management CH 3 quiz

Which of the following is an example of an external stakeholder of an organization? A. Workers B. Managers C. Executives D. Owners E. Customers

Customers

The internal environment of an organization includes stakeholders, but the external environment does not.

False

The purpose of a code of ethics is to state an organization's expectations for all its external stakeholders.

False

political legal forces

changes in the way politics shape laws and laws shape the opportunities for and threats to an organization

Which of the following is NOT an example of a group in an organization's task environment? A. Customers B. Government regulators C. Mass media D. Board of Directors E. Special interest groups

Board of directors

Unemployment rates are relevant to _____________ forces in an organization's general environment. A. Economic B. Technological C. Political-legal D. Sociocultural E. Demographic

Economic

Rafael sits on the board of directors for Pierson Fabrication, Inc., but he is not among the executive leadership of the organization. In fact, he works for an American carmaker. Therefore, Rafael is an external stakeholder for Pierson.

False

Two drug companies agree to work together to pool their research and development funds to develop a new drug for arthritis. In doing so, these two organizations have: A. Formed a union B. Formed a strategic alliance C. Analyzed their internal environment D. Influenced the mass media E. Empowered their employees

Formed a strategic alliance

What are economic forces

General economic conditions and trends—unemployment, inflation, interest rates, economic growth—that may affect an organization's performance

A manager attempting to decide what decision will result in the individual's best long-term interests, is engaged in the _________________ approach. A. Utilitarian B. Individual C. Moral-rights D. Justice E. Environmental

Individual

Employees are part of the ___________________ environment of organizations. A. External B. Task C. General D. Internal E. Sociocultural

Internal

ABC Company is being picketed by a group of people who live by their biggest plant. The group is concerned about ABC's disposal of waste products into nearby waterways. In this instance, ABC is dealing with the ______________ part of its _________ environment. A. Special-interest groups; task B. Local communities; task C. Sociocultural; general D. Sociocultural; task E. Local communities; general

Local communities; task

A manager's duty to take actions that will benefit the interests of society as well as of the organization is known as: A. Philanthropy B. Ethics C. Moral rights D. Social responsibility E. The profit motive

Social responsibility

A human rights organization is urging consumers to boycott products made by XYZ Clothing because XYZ exploits labor in Third World countries where their manufacturing facilities are located. XYZ is dealing with the ______________ part of its ___________ environment. A. Special-interest groups; general B. Sociocultural forces; general C. Mass media; task D. Special-interest; task E. Sociocultural; task

Sociocultural forces; general OR special interest groups; task

international forces

changes in the economic, political, legal, and technological global system that may affect an organization

As a group, socially conscious businesses are more profitable than businesses who do not embrace socially conscious policies.

True

Ethical behavior and social responsibility give an organization a clear competitive advantage

True

The National Rifle Association is an example of a special interest group.

True

The task environment consists of groups that present workers with daily tasks to handle.

True

Values are the relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior

True

In considering a large-scale layoff, a manager performs a cost-benefit analysis and determines that profits will be greatest if she proceeds. She is using the ______ approach to guide her decision regarding an ethical dilemma. A. individual B. responsibility C. utilitarian D. justice E. moral-rights

Utilitarian

Omar is a human resources manager for a large landscaping and exterior construction company called Northwest Patios. A local news station has just done a story on several dissatisfied customers and their complaints of shoddy work. Omar has had two other media outlets contact him this morning too. Based on research on the effects of such publicity, Omar should expect that A. job applications will increase, though rates of candidates accepting job offers will decline. B. employee retention will improve. C. both rates of candidates accepting job offers and employee retention will slide. D. job applications will decrease but employee retention will stay the same. E. no substantive changes in applications, offer acceptance or retention will occur

both rates of candidates accepting job offers and employee retention will slide

What are sociocultural forces

influences and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization

demographic forces

influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin

What are technological forces

new developments in methods for transforming resources into goods or services

Eliza is a new manager, and she frequently feels it necessary to threaten her employees with a variety of punishments in order to get them to follow the rules. The level of personal moral development at which Eliza is operating is the ______ level according to Kohlberg. A. conventional B. unconventional C preconventional D. postconventional E. reconventional

preconventional