management chap 2

Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview?

-these statements tell you what the company wants to achieve over time -these statements tell you why the company exits -you will be a better fit for a company if you support their mission and vision statements

Identify the two theorists who contributed the most to the human relations movement

Maslow and McGregor

Which individuals helped pioneer administrative management theory?

Max Weber Henri Fayol Charles Clinton Spaulding

The management approach of ____________ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a point?

Spaulding

By adopting the systems viewpoint, you can visualize your organization as which of the following?

a collection of subsystems a part of a larger environment

Which of these statements represents ideas that Peter Drucker introduced in his book The Practice of Management

a corporation can be thought of as a human community without customers, businesses wouldn't exist employees should be treated as assets

Mei works for a software company with a culture different from any of her previous jobs. Her boss encouraged questions of all kinds and never made anyone feel bad about asking a question. Mei's boss had a mantra: "Listen! Because everyone has a voice." Her boss also encouraged staff to experiment with new ideas and not to fear failure. What is Mei's boss cultivating in the company?

a learning culture

Maslow observed that specific basic innate needs must be satisfied before an individual can ______.

achieve their full potential

The ____________ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

How does a manager help build a learning organization?

by encouraging developing a learning culture by empowering teams to make decisions through structuring teams to collaborate with peers & customers

What should an individual consider learning about a company before going to a job interview?

company's core values & culture company's mission and vision statements

______ approaches to management include learning organizations, high-performance work practices, and sustainable development.

contemporary

According to the ______ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

contingency

What four disciplines are included in the behavioral science approach to management?

economics, psychology, sociology, & anthropology

The original focus of the Hawthorne studies was the

effects of lighting levels on worker productivity

What are Taylor's principles of scientific management?

evaluate a task by scientifically studying each part of it carefully select workers with the right abilities for the task

______ management encourages managers to make facts and logic the foundation of their approach to decision-making.

evidence-based

What are the branches of quantitative management?

evidence-based management operations management

What are primary concerns of shared value and sustainable development?

global equilibrium social impacts environmental effects

When a company helps build an employee's knowledge, skills and abilities (KSAs), improving their motivation and allowing them to make important decision and take responsibility for their work outcomes, the company is using which approach?

high-performance work practices

In order to follow Mary Parker Follett's concept of integration, a company should ____________

hold meetings between managers and workers to solve problems in a mutually beneficial way

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

When implementing high-performance work practices (HPWP), the best outcomes occur when managers integrate multiple practices into one overall organizational ______.

human resource system

Scientific management is the study of work methods to improve the productivity of __________

individual workers

A system is a set of ______ parts that operate together to achieve a common purpose.

interrelated

A learning organization:

is able to modify its behavior to reflect new knowledge actively creates, acquires, and transfers knowledge within itself

What are issues with the classical viewpoint?

it fails to account for the importance of human needs it is overly mechanistic it views humans as cogs in a machine

Which statement regarding a closed system is accurate?

it has little interaction with its environment

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract __________

labor shortages

Theory X managers view workers as

lacking ambition

A ______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. Multiple choice question.

learning

What are the contemporary approaches to management?

learning organizations high-performance practices shared value & sustainable development

The classical viewpoint of management emphasizes ways to __________

manage work more efficiently

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that _________

managers and subordinates should work together to solve issues

Operations management focuses on ______.

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly __________

mechanistic

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight ____________ of management based in part of his childhood experiences working at his father's fields

necessities

______ management focuses on managing the production and delivery of an organization's products or services more effectively

operations

The application of quantitative techniques, such as statistics and computer simulations, to management is called ______ management.

quantitative

Which management perspectives typically consider an organization to be a closed system?

quantitative viewpoint classical management viewpoint

Evidence-based management focuses on bringing ______ to the decision process.

rationality

What are the two branches of the classical viewpoint of management?

scientific and administrative

Which choices correctly define elements of Maslow's hierarchy of needs?

self-actualization safety physiological esteem love

Theory Y managers view workers as which of the following?

self-directed, imaginative and creative, & accepting of responsibility

Based on a systems viewpoint, the health science, finance, and journalism departments of a university are examples of ______.

subsystems

The various parts that make up a complete system are commonly known as

subsystems

Shared value and ____________ development consider environmental and social effects of business as well as profit.

sustainable

A set of interrelated parts that operate together to achieve a common purpose is called a(n) ______.

system

The ______ viewpoint regards the organization as arrangements of interrelated parts that operate together to achieve a common purpose.

systems

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

Administrative management is concerned with managing

the total organization

According to the Hawthorne effect hypothesized by Mayo and colleagues, when did employees work harder?

they thought managers cared about their welfare they believed supervisors paid special attention to them they received added attention

Frederick Taylor is associated with the scientific management approach to management

true

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager

x

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ____ manager

y