management chapter 16

Identify the activities that individuals should do to establish success before their middle years. (Select all that apply.)

-Be true to their values -Build a network -Set a style

Identify the elements used by learning organizations to discover, create, and transfer knowledge and skills. (Select all that apply.)

-Benchmark and implement best practices. -Experienced and new employees learn together. -Share lessons learned. -Look for new knowledge and its application. -Reward innovation.

In the context of personal performance, what should individuals do before their middle years to achieve success? (Select all that apply.)

-Develop skills that others would pay for -Become economically strong -Know what is important for them

According to psychologist David Dunning, why is effective coaching essential? (Check all that apply.)

-Emerging leaders are rewarded with tremendous growth opportunities. -Experienced leaders get satisfaction by guiding and coaching others.

Which of the following types of training provided to employees enable them to meet strategic goals? (Check all that apply.)

-Employee orientation -Team building -Quality improvement

Which of the following are conclusions of the research on "best practices" in mentoring and coaching in organizations? (Check all that apply.)

-Formal assessment of strengths and weaknesses is valuable. -Practice is critical for success.

Identify the areas in which employers should meet individuals' needs. (Select all that apply.)

-Growth opportunities -Clarity of work assignment -Challenge in one's area of expertise -Performance feedback

Identify the ways in which individuals can develop leadership effectiveness. (Select all that apply.)

-Learning through the example and advice of direct-reports and peers -Studying the masters -Learning from the examples of superb leaders

Which of the following purposes are achieved using "communities of practice" in business and industry? (Check all that apply.)

-Studying issues -Transferring knowledge -Building skills

According to the capital strategies identified by the Gallup organization, which of the following are criteria of selecting the right employees for an organization? (Check all that apply.)

-They should possess initiative. -They should have the intelligence needed for their job. -They should possess integrity.

Identify the leadership competencies identified by Michael Lombardo. (Select all that apply.)

-strategic skills -operating skills -courage -energy and drive -organization positioning skills -person interpersonal skills

According to the capital strategies identified by the Gallup organization, list the correct sequence of strategies that help achieve enhanced revenue growth in an organization. (Place the first step at the top.

1. selection of managers with leadership ability at all organizational levels 2. selection of the right employees 3. engagement of employees 4. focus on employees' strengths

According to the American Society of Training and Development, identify the continent with the highest training expenditure as a percentage of payroll.

Asia

Identify a best practice associated with coaching and mentoring.

Assessing the strengths and weaknesses of the person

What should leaders do to develop a sense of self-respect in their employees?

Leaders should demonstrate that they believe in their employees.

The level of Conscious-Competence performance model at which individuals are masters is ______.

Level IV

What advice did Steve Jobs give to college graduates in a commencement speech at Stanford University?

Stay young, stay foolish

What is involved in leadership stretch assignments?

Taking risks by stepping out of one's comfort zone

Identify a true statement about employee training.

Training results in higher revenues per employee.

Priestly leadership is incorporated in contemporary leading as priests ______.

add continuity and hierarchy to tasks

In terms of timing, coaching is ______.

an ongoing process

Level 4 of Donald Kirkpatrick's training evaluation model measures ______.

business results

Leaders use Matthew Kelly's The Dream Manager tool to improve retention through ______.

caring leadership

Leadership stretch assignments induce growth by ______.

changing things up

Which of the following forms of education is described as groups of people working together and learning from each other for a long period of time?

communities of practice

Leaders who achieve their position through experiences of self-transformation and the consent of their followers are called ______.

elected leaders

In the context of organizational conditions conducive to growth, growth of individuals is facilitated when organizations ______.

encourage individuals to express themselves honestly

True or false: As a basic step to achieve peak performance, an employee should visualize the smooth handling of a situation without any unexpected aspects of the situation.

false

True or false: Communication skills is one of the "big three" qualities that employers want in their employees.

false

True or false: David Dunning explains that the role of employees is the same as that of First Assistant.

false

According to author Noel Tichy, effective organizations have ______.

good leaders at every level

Effective leaders develop their employees by ______.

having a respectful attitude

______ is the number one quality that employers want in their employees.

honesty

According to Donald Kirkpatrick's Four Levels Approach, progress in bottom-line results measures the ______ of a training.

impact

According to the CEO and chairman of Universal Health Services Alan B. Miller, one of the 3i's used to recruit individuals is ______.

intensity

On a normal probability curve representing all leaders, the middle 80 percent of this curve are ______.

leaders who can be nudged in the direction of effective leadership

The most-used level of Donald Kirkpatrick's evaluation approach in the United States is ______.

level 1

Leaders who are prevalent in organizations that have some sort of specific central aim are ______.

missionaries

Like coaching, mentoring leads to ______.

positive relations

Learning often involves abstract thinking as well as the use of senses and muscles; this implies that ______ is essential to build proficiency.

practice

In the context of types of coaches or leaders, who is considered an agent of omnipotent authority?

priest

The process through which leaders learn from their direct-reports and peers is called ______.

reverse mentoring

According to Michael Lombardo, there are ______ areas in leadership competencies.

six

According to Peter Senge, how many elements do learning organizations use to find, produce, and transfer knowledge and skills?

six

In an organization, leadership development efforts are ______.

sustained over time

The Galatea effect is the phenomenon whereby ______.

the greater an individual's self-expectation, the better he or she performs

According to author Marcus Buckingham, effective leaders discover ______.

the unique quality of each individual and then capitalize on it

In the context of personal conditions conducive to growth, growth of individuals is facilitated when ______.

their level of self-esteem moves from lower to higher

True or false: According to Marcus Buckingham, great managers know and value the special abilities and even the eccentricities of their employees, and they learn how to best use them for the highest performance.

true

True or false: Research on "best practices" in mentoring and coaching showed that one must maintain accountability for effort.

true

At Level I of the Conscious-Competence performance model, individuals are ______.

unconsciously incompetent

One of the oldest and the most important issues in the business world is to know ______.

what makes the best employees stay