Management chapter 2

5 duties of managers

Foresight, organization, command, coordination, control

Scientific management

Emphasizes careful selection and training of workers and supervisory support

Douglas McGregor

Employees react to manager expectations, managers are separated into 2 beliefs/styles

Hierarchy of human needs

(Low-high) physiological needs, safety, social, esteem, self-actualization

Chris Argyris

Argues that employees want to be treated as adults, will perform better with less restrictive/defined tasks, will behave counter to Scientific & Administrative theories that argue for close supervision

Self-actualization

At which level of needs do Maslow's progression principle and deficit principle cease to exist

Theory Y managers

Believe employees are willing to work, capable of self control and self direction, responsible and creative. Use behavioral "participative" style

Theory X managers

Believe employees generally dislike work, lack ambition, act irresponsibly, resist change, and prefer to follow. Use classical directive "command and control" style

Maslow's hierarchy of needs

Classical approaches to management include all of the following except

Henri Fayol

Published Administration Industrielle et Generale in 1916, analyzed and documented the practices of successful managers

Operations management

The study of how organizations produce goods and services is called

The 4 functions of management

The writings of Fayol are the basis of our modern understanding of

It depends of the situation

Which of the following can be described as the best management style

Classical approach

Which of the following management styles came first

Frederick Taylor

Wrote The Principles of Scientific Management in 1911, believed in "maximum prosperity for the employer and employee" by identifying the most efficient way to perform tasks