Management Chapter 9 quiz

Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom.

1. Assessment 2. Objectives 3. Selection 4. Implementation 5. Evaluation

When workers attempt to organize, they first must get other workers in their organization to sign authorization cards which designate a specific union as the workers' bargaining agent. However, the union cannot ask the employer for official recognition until at least ____% of workers have signed authorization cards.

30

identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Employee compensation Employee benefits Job security Working conditions

What are the characteristics of a high-performance work system approach to HRM?

Focuses on collective levels of human and social capital Improves employee motivation and opportunities Enhances the performance of all employees systematically

When crafting a solution to a problem during a performance appraisal, what should employers do?

Get the employee's input. Make themselves available for further questions or feedback.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

It results in reduced employee performance. The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias.

Which of these requires organizations to provide employees with nonhazardous working conditions?

OSH act

Which terms describe good performance expectations?

achievable; specific

When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ____

achieve the firm's strategic objectives

Workers must pay equivalent of union dues, but are not required to join the union.

agency shop

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes ____

an objective appraisal

first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.

authorization cards

Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as ____

base pay

learning to listen and resisting defensiveness are steps towards ...

becoming better at receiving feedback

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

nsurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

nonmonetary forms of compensation such as health insurance, vacation and retirement plans

benefits: additional

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

civil rights of 1964

choice, Employers may hire only workers who are already in the union.

closed shop

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as _____

collective bargaining

The three elements of _______include wages and salaries, incentives, and benefits.

compensation

People tend to become ______ when they feel attacked or threatened during feedback, a stance that can lead to shutting down or trying to prove that the feedback giver is wrong

defensive

An employee may be,_______ or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.

demoted

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

discipline

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace

discrimination

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

downsizing

The agency whose job it is to enforce anti-discrimination and other employment laws is called the ____

equal employment opportunity commission

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

evaluation

Salaried executives, administrative, and professional employees are exempt from overtime rules as outlined in the ____

fair labor standards act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

fair labor standards act

A _______ is a complaint by an employee that management has violated the terms of the labor-management agreement.

greivance

What approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities across the entire organization?

high performance work system (HPWS)

The economic or productive potential of employee knowledge, experience, and actions is referred to as ________capital.

human

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions, the organization is viewing them as ____

human capital

______ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce

human resource

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in ______ management.

human resource (HR)

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives

s: Inducements to attract and retain top performers or induce employees to be more productive

incentives

What is the intended benefit of the forced ranking approach to performance appraisal?

it encourages managers to reward top performers and discipline poor performers.

Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____

labor union

Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being ___

laid off

Which two of the following are concerns that a manager should consider when an employee is promoted?

nondiscrimination; fairness

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective

Which legislative act was passed to ensure safe and healthy working conditions for employees?

occupational safety and health act (OSHA)

What process is designed to help new employees become familiar with their jobs and organizations?

onboarding

Workers may choose to join or not join a union.

open shop

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management

performance

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback

performance appraisal

A performance appraisal is likely to contain which two of the following types of information?

performance feedback; assessment performance

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _______

performance management

The process of employee socialization is designed to familiarize new employees with what aspects of the organization?

policies, procedures, and culture

Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a ____

promotion

the action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called

ratification

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as ____

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called ___

recruiting

If research shows that a particular test measures the same thing consistently, the test has high _____

reliability

Which of the following are not legal as the basis for hiring and promotion decisions?

religion; skin; color; gender

applications, resumes, interviews, and employment tests are all _______ tools

selection

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.

sideways

What should a human resources manager focus on when determining an organization's long-term staffing needs?

the organization's vision and strategic plan

Which of the following are typical reasons for which employees might be transferred?

to broaden their experience in being assigned to a different position To solve employee problems, such as personal differences with a boss To solve organizational problems by using their skills at a another location To retain their interest and motivation by being presented with a new challenge

A labor _______ is an organization of employees formed to protect and advance members' interests by bargaining with management over job-related issues.

union

choice, Workers must join the union within a specific time after being hired.

union shop

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. They confirmed that this company used a(n) ______ interview.

unstructured

f employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.

validity

Monetary payments to employees in exchange for doing their jobs

wages or salary