Management Chapter 9 Test Bank

11. The traditional dimensions of diversity include characteristics that often change across an individual's lifespan. a. True b. False

False

13. Homogeneous top management teams tend to be broadminded in their perspectives. a. True b. False

False

15. Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture. a. True b. False

False

16. Research shows that companies with several senior-level female executives underperform financially and organizationally in comparison to those without senior-level female executives. a. True b. False

False

17. Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with today's global and multicultural environment. a. True b. False

False

19. Solicitation of sexual activities with the promise of reward is the most serious level of sexual harassment. a. True b. False

False

20. The new social contract is based on lifetime employment. a. True b. False

False

22. The Equal Pay Act prohibits differences in pay on account of race. a. True b. False

False

23. Among Fortune 1000 corporations, the most common diversity initiative is community outreach. a. True b. False

False

3. Affirmative action requires that an employer take positive steps to guarantee promotion from within. a. True b. False

False

4. One of the questions that human resource planning should consider includes the following "What is the profit margin and inventory turnover rate?" a. True b. False

False

6. Research shows that realistic job previews lower employee satisfaction and increase turnover. a. True b. False

False

9. Exit interviews are valuable HR tools only if the employee is leaving voluntarily. a. True b. False

False

1. Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today's organizations. a. True b. False

True

10. Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may, when not well managed, lead to increased conflict, anxiety, and misunderstanding. a. True b. False

True

12. A diverse workforce is typically better able to anticipate and respond to changing consumer needs. a. True b. False

True

14. Stereotypes assume that all members of a group have the same characteristics. a. True b. False

True

18. Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act. a. True b. False

True

2. Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers. a. True b. False

True

21. Women outnumber men in the workplace, and their numbers are projected to grow slightly faster. a. True b. False

True

24. Almost all high-potential members of minority groups who advance in their careers share one important characteristic: a strong mentor or network of mentors who nurtured their professional development. a. True b. False

True

25. When organizations can institutionalize the value of white males actively seeking women and minority protégés, the benefits will mean that women and minorities will be steered into pivotal jobs and positions critical to advancement. a. True b. False

True

26. Research has found that fathers are rated as the most desirable employees, while mothers are rated the least desirable. a. True b. False

True

5. Recruiting activities can be divided into internal recruiting including "promote-from-within" policies and external recruiting including the use of headhunters. a. True b. False

True

7. Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook. a. True b. False

True

8. Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization. a. True b. False

True

35. Colby is a new HR manager who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. To which of the following rating errors did Colby succumb? a. Halo effect b. Central tendency c. Homogeneity d. Leniency e. General tendency

a. Halo effect

42. Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" What did Stephanie's coworker use in his comment to Stephanie? a. Stereotype b. Ethnocentrism c. Plurality d. Glass ceiling threat e. The female advantage

a. Stereotype

48. Matthew is Mandy's supervisor. He says he will fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as _______. a. coercion with threat of punishment b. solicitation with promise of reward c. inappropriate/offensive d. generalized e. sexual crimes and misdemeanors

a. coercion with threat of punishment

52. Stereotyping is to _____ as valuing cultural differences is to _____. a. false assumptions; scientifically verified differences b. positive assumptions; negative assumptions c. inclusion; acceptance d. assigning neutral traits; assigning positive traits e. assuming groups are internally varied; assuming everyone in a group is the same

a. false assumptions; scientifically verified differences

29. The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies. a. 8 b. 12 c. 16 d. 24 e. 52

b. 12

28. Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act

b. Civil Rights Act

54. _____ is the belief that groups and subcultures are inherently equal and _____ means that an organization accommodates several subcultures. a. Ethnorelativism; monoculturalism b. Ethnorelativism; pluralism c. Ethnorelativism; ethnocentrism d. Ethnocentrism; monoculturalism e. Ethnocentrism; pluralism

b. Ethnorelativism; pluralism

47. Riya was a highly successful manager at Optics International. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which of the following factors affecting women's careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

b. Opt-out trend

45. Which term refers to an organization that accommodates several subcultures? a. Monoculturalism b. Pluralism c. Ethnorelativism d. Geocentricism e. Ethnocentrism

b. Pluralism

32. While interviews are __________, they are generally __________ predictors of subsequent job performance. a. rarely used; not good b. widely used; not good c. rarely used; excellent d. widely used; adequate e. painful; excellent

b. widely used; not good

46. Josephine would like to become part of an elite manager network at her company so that she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which of the following factors affecting women's careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

c. Glass ceiling

39. Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and physical ability. Hopetech's diversity plan follows which of the following models of corporate diversity? a. Inclusive b. Exclusive c. Traditional d. Learning e. Static

c. Traditional

44. Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely _______. a. a diverse organization b. an organization that encourages pluralism c. a monoculture d. geocentric e. a minority-owned organization

c. a monoculture

30. Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's HR practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n) _______. a. contingency employer b. employer of options c. employer of choice d. employer of necessity e. telecommuter-friendly employer

c. employer of choice

31. Conolly Company uses internal recruiting whenever possible. This practice _______. a. costs more than external recruiting b. decreases employee satisfaction c. generates increased employee commitment d. demotivates existing employees given limited socializing opportunities e. gives employees an upper hand in negotiations.

c. generates increased employee commitment

51. Robert has a habit of letting women know he appreciates them, not by acknowledging the excellence of their work, but commenting on their appearance in ways that have obvious sexual overtones. It is bad enough that several women avoid him, to the detriment of their careers. This type of sexual harassment would be categorized as _________. a. coercion with threat of punishment b. solicitation with promise of reward c. inappropriate/offensive d. generalized e. sexual crimes and misdemeanors

c. inappropriate/offensive

27. All of the following are current strategic issues of particular concern to managers, EXCEPT hiring the right people _____. a. to become more competitive on a global basis b. for improving quality, innovation, and customer service c. to become more competitive on a local basis d. to retain after mergers, acquisitions, or downsizing e. to apply new information technology for e-business

c. to become more competitive on a local basis

38. Which of the following racial/ethnic categories currently represents the largest and fastest growing minority group in the U.S. workforce? a. White b. African American c. Asian d. Hispanic e. Native American

d. Hispanic

40. Which of the following is NOT a dividend of workplace diversity? a. Reduced costs associated with high turnover, absenteeism, and lawsuits b. Increased understanding of the marketplace c. Better use of employee talent d. Increased costs associated with high turnover, absenteeism, and lawsuits e. Enhanced quality of team problem solving

d. Increased costs associated with high turnover, absenteeism, and lawsuits

43. __________ are rigid, exaggerated, irrational beliefs associated with a particular group of people. a. Biases b. Attitudes c. Labels d. Stereotypes e. Schemas

d. Stereotypes

34. Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) ________. a. assessment center b. on-the-job training center c. orientation center d. corporate university e. learning community

d. corporate university

49. Myles, a 26-year-old tech-savvy, has been asked to work with Jack, a 61-year-old who is having difficulty with the company's new computerized inventory system. Myles is acting as a(n) ________. a. apprentice b. aide c. mentor d. reverse mentor e. assistant

d. reverse mentor

37. When did Deloitte LLP become the first of the Big Four accounting and consulting firms to name a woman, Cathy Engelbert, as CEO? a. 1977 b. 1986 c. 1994 d. 2002 e. 2015

e. 2015

50. _____ groups are based on social identity, such as gender or race, and are organized within companies to focus on concerns of employees from that group. a. Special interest b. Minority support c. Mentoring d. Mutual support e. Employee affinity

e. Employee affinity

41. Smileline Inc. has an onsite daycare facility and provides daycare services for employees' children at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which of the following dividends of well-managed workplace diversity? a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits

e. Reduced costs associated with high turnover, absenteeism, and lawsuits

33. Which of the following is inappropriate to ask on an employment application? a. Whether the applicant is over 18 b. Where the applicant went to school c. Whether the applicant has ever been convicted of a crime d. Whether the applicant has any disabilities that might inhibit job performance e. What the applicant's ancestry/ethnicity is

e. What the applicant's ancestry/ethnicity is

53. Prejudice is to _____ as discrimination is to _____. a. impermissible action; permissible action b. overt behavior; covert behavior c. preventable reaction; inevitable reaction d. illegal action; legal action e. attitude; behavior

e. attitude; behavior

36. Sandra, a HR manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as _______. a. compensation b. rightsizing c. wage and salary surveying d. incentive pay e. job evaluation

e. job evaluation