Management Chapters 1

3 groups of managerial roles

Interpersonal, Informational, Decisional

Empowerment

the process of enabling or authorizing an individual to think, behave, take action, and control work and decision-making in autonomous ways.

Which of the following statements is true regarding corporate social responsibility (CSR)?

Under this concept organizations consider the interests of society by taking responsibility for the impact of their activities

Disseminator

transmits special info into the organization

Informational roles

monitor, disseminator, spokesperson

Job design

was based on principles of division of labor and specialization, which assumed that the more narrow the job content, the more proficient the individual performing the job could become

Learning styles

Visual learner, Auditory learner, Kinetic learner

Traditional Management

Top managers ensure organization and lower level managers implement top management's strategy

Common OCBs

Altruism, Interpersonal helping, Courtesy, Peacemaking, Cheerleading, Sportsmanship, Organizational loyalty, Civic virtue, Self development

_____ is the function of management that consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary

Controlling

_____ is the process of learning enough about a topic so that you can set specific development goals that you can apply and practice

Discovering

Contemporary Management

Empowered lower level managers are responsible for the organization's competitiveness and top management supports personnel development

_____ is the process of enabling or authorizing an individual to think, behave, take action, and control work and decision making in autonomous ways

Empowerment

_____ is defined as the recognition of opportunities (needs, wants, problems, and challenges) and the use or creation of resources to implement innovative ideas for new, thoughtfully planned ventures

Entrepreneurship

______ is defined as the recognition of opportunities (needs, wants, problems, and challenges) and the use or creation of resources to implement innovative ideas for new, thoughtfully planned ventures

Entrepreneurship

Resource allocator

the manager chooses where the organization will expend efforts

In role performance

Individual-level performance relates to tasks individuals perform in their job, and they add value but are not part of a formal job description

Which of the following statements holds true for the concept of reflecting in the gauge-discover-reflect process?

It involves stepping back and looking at the ways you have achieved your goals.

_____ learners have a preference for actually doing things and learning from trial and error

Kinesthetic

Includes understanding of when, where, and how to use more formal sources of authority and power, such as position and ownership

Leadership

Which of the following includes an understanding of when, where and how to use more formal sources of authority and power, such as position or ownership?

Leadership

_____ is defined as the social and informal sources of influence that you use to inspire action taken by others.

Leadership

In the _____ role, the manager interacts with peers and people outside the organization. The top-level manager uses this role to gain favors and information, while the supervisor uses it to maintain the routine flow of work

Liaison role

A _____ manager leads a function that contributes directly to the products or services the organization creates

Line

______ planning is short-range (less than a year) planning that is designed to develop specific action steps that support the strategic and tactical plans

Operational

_____ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives

Organizing

Triple bottom line

People (Social concerns), Planet (Environmental concerns), and Profits (Economic concerns)

_____ is the function of management that involves setting objectives and determining a course of action for achieving those objectives

Planning

Four basic management functions

Planning, Organizing, Leading, Controlling

The field of management draws from applied _____ to learn how individuals interact with each other in various workplace settings

Psychology

What type(s) of performance is/are related to the triple bottom line?

Social, Environment, Economic

In the role of _____, the manager disseminates the organization's information into its environment

Spokesperson

With reference to the OCB themes, a citizen like posture of tolerating the inevitable inconveniences and impositions of work without whining and grievances falls under the category of _____

Sportsmanship

A _______ approach to management focuses on the desire to satisfy multiple, often competing, constituents who have a claim on an organization's actions and outcomes

Stakeholder

______ planning involves analyzing competitive opportunities and threats, as well as the strengths and weaknesses of the organization, and then determining how to position the organization to compete effectively in their environment

Strategic

Which of the following refers to the creation of an organization's long-term purpose that incorporates clear goals and objectives into a coherent plan of action?

Strategy

_____ is the central, integrated, externally-oriented concept of how an organization will achieve its objectives

Strategy

A ______ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they are mutually accountable

Team

With reference to the ten managerial roles identified by Mintzberg, which of the following is an interpersonal role?

The three interpersonal roles are figurehead, liaison, and leader

Team

a cohesive coalition of people working together to achieve the team agenda (larger goals that are not possible for an individual working alone)

Group

a collection of individuals

Self-development includes _______

all the steps that workers take to voluntarily improve their knowledge, skills, and abilities so as to be better able to contribute to their organizations.

Stakeholder approach

focuses on the desire to satisfy multiple, often competing, constituents who have a claim on an organization's actions and outcomes

Individual-level performance relates to tasks individuals perform in their job and those things that add value but are not part of a(n)

formal job description

Supervisory Managers

coordinate a subgroup of members from different parts of the organization

Leader

defines the relationships between the manager and employees

Spokesperson

disseminates the organization's info into the environment

Decisional roles

entrepreneur, disturbance handler, resource allocator, negotiator

Organizational citizenship behaviors (OCBs)

extra role performance

Interpersonal roles

figurehead, leader, liaison

CSR (Corporate social responsibility)

focused on environmental and social impact of operations

Group level performance

focuses on both the outcomes and process of collections of individuals, or groups

Operational planning

generally assumes the existence of organization-wide or subunit goals and objectives and specifies ways to achieve them. Operational planning is short-range (less than a year) planning that is designed to develop specific action steps that support the strategic and tactical plans

Main responsibility of Managerial Work

getting activities completed effectively and efficiently

Entrepreneurship

helps organizations identify opportunities

Entrepreneurship

helps organizations identify opportunities (needs, wants, problems and challenges)

Strategy

helps organizations make sure decisions are made with the goal of impacting the firm's overall performance

Strategy

helps organizations make sure decisions are made with the goal of impacting the firm's overall performance. It refers to the central, integrated, externally oriented concept of how an organization will achieve its objectives.

Psychology

helps organizations understand how individuals think, behave, and interact with others

Leadership

helps organizations understand who helps move the organization forward

Leadership

helps organizations understand who helps move the organization forward to a common goal. It is defined as the social and informal sources of influence individuals use to inspire the action of others.

General Managers

in charge of a store or business or unit or product line

Stakeholders

investors or owners

Strategic planning

involves analyzing competitive opportunities and threats, as well as the strengths and weaknesses of the organization, and then determining how to position the organization to compete effectively in its environment

Controlling

involves ensuring that managerial actions do not deviate from standards by creating processes and procedures that ensure consistent behavior (1. Establishing performance standards 2. Comparing actual performance against standards 3. Taking corrective action when necessary)

Leading

involves social and informal sources of influence used to inspire others to take action utilizing knowledge of personalities, values, attitudes, and emotions

Line Managers

leads a function that creates direct inputs (assembly line)

Staff Managers

leads a function that creates indirect inputs

Discover

learn enough about a topic to set specific goals to apply and practice

Reflect

look at the ways you have achieved your goals and set new ones

Entrepreneur

manager initiates change

Liaison

manager interacts with people outside the organization

Negotiator

manager negotiates on behalf of the organization

Monitor

manager receives and collects info

Environmental scanning

planners must be aware of the critical contingencies and trends facing their organizations in terms of economic conditions, their competitors, and their customers

Disturbance handler

the manager deals with threats to the organization

Project Managers

planning, execution, and closing of a specific project (new housing construction)

Tactical planning

refers to intermediate-range (one to three years) planning that is designed to develop relatively concrete and specific means to implement the strategic plan

Figurehead

represents the organization in all matters of formality

Top Managers

responsible for developing strategy, and acting as a steward for the vision and mission of the organization

Functional Managers

responsible for efficiency and effectiveness of a specific area (account, marketing)

Planning

setting objectives and determine a course of action for achieving those objectives

Essentially, the triple bottom line refers to the measurement of business performance along ____

social, environmental, and economic dimensions.

Biggest goal of Management

solving problems creatively

Gauge

take stock of knowledge and capabilities

Management

the art and science of managing others or "the art of getting things done through the efforts of other people"

Organizing

the management function that involves developing an organizational structure and allocating human resources to ensure the completion of objectives